8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Any office size with 20 + employees
Tim Kyse profile photo

West Unified Communications as a Service

West is well suited for school districts looking for a single location to manage communications and website hosting. Robocalls, parent notifications and emergency notifications are handled perfectly. West ties into your SIS so it is easy to pull the information. The initial setup, however, is a little time consuming and complicated. After it is set up, it works well.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
West Unified Communications as a Service
Hosted PBX
8x8 Virtual Office
9.8
West Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
West Unified Communications as a Service
User templates
8x8 Virtual Office
9.1
West Unified Communications as a Service
Call reports
8x8 Virtual Office
8.1
West Unified Communications as a Service
Directory of employee names
8x8 Virtual Office
7.6
West Unified Communications as a Service

Call Management

8x8 Virtual Office
8.8
West Unified Communications as a Service
Answering rules
8x8 Virtual Office
9.4
West Unified Communications as a Service
Call recording
8x8 Virtual Office
9.3
West Unified Communications as a Service
Call park
8x8 Virtual Office
9.4
West Unified Communications as a Service
Call screening
8x8 Virtual Office
6.9
West Unified Communications as a Service
Message alerts
8x8 Virtual Office
8.9
West Unified Communications as a Service

VoIP system collaboration

8x8 Virtual Office
8.1
West Unified Communications as a Service
Video conferencing
8x8 Virtual Office
7.9
West Unified Communications as a Service
Audio conferencing
8x8 Virtual Office
8.2
West Unified Communications as a Service

Mobile apps

8x8 Virtual Office
8.5
West Unified Communications as a Service
Mobile app for iOS
8x8 Virtual Office
8.8
West Unified Communications as a Service
Mobile app for Android
8x8 Virtual Office
8.2
West Unified Communications as a Service

Pros

  • Call Quality
  • Reliability
  • Mobile APP
Tim Kyse profile photo
  • Does a great job of posting messages to multiple locations at once. We can send out a message that goes to email, SMS, phone call, Facebook, mobile app and website.
  • Very detailed and clear reports after the message is sent, showing who it was delivered to and who didn't receive it.
  • Interface is very user friendly. Little to no training is needed for basic users.
Scott Trautwein profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • Cost is significant. Not unreasonable, to lower price would be great.
  • Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.
Scott Trautwein profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Easier to use and more cost effective than shoutpoint
Scott Trautwein profile photo

Return on Investment

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available
  • Kept all communications uniform across multiple mediums (Facebook, mobile app, email, phone) -- All messages are the same.
  • Cost was the same as our previous solution
  • Easier to use than previous solution
Scott Trautwein profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

West Unified Communications as a Service

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details