Top Rated
40 Ratings
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Score 7.9 out of 101
1 Ratings
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Score 9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

West Unified Communications as a Service

West is well suited for school districts looking for a single location to manage communications and website hosting. Robocalls, parent notifications and emergency notifications are handled perfectly. West ties into your SIS so it is easy to pull the information. The initial setup, however, is a little time consuming and complicated. After it is set up, it works well.
Scott Trautwein profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
West Unified Communications as a Service
Hosted PBX
8x8 Virtual Office
9.6
West Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
West Unified Communications as a Service
User templates
8x8 Virtual Office
8.6
West Unified Communications as a Service
Call reports
8x8 Virtual Office
8.1
West Unified Communications as a Service
Directory of employee names
8x8 Virtual Office
8.4
West Unified Communications as a Service

Call Management

8x8 Virtual Office
8.7
West Unified Communications as a Service
Answering rules
8x8 Virtual Office
9.2
West Unified Communications as a Service
Call recording
8x8 Virtual Office
9.2
West Unified Communications as a Service
Call park
8x8 Virtual Office
8.6
West Unified Communications as a Service
Call screening
8x8 Virtual Office
7.8
West Unified Communications as a Service
Message alerts
8x8 Virtual Office
8.9
West Unified Communications as a Service

VoIP system collaboration

8x8 Virtual Office
8.6
West Unified Communications as a Service
Video conferencing
8x8 Virtual Office
8.5
West Unified Communications as a Service
Audio conferencing
8x8 Virtual Office
8.7
West Unified Communications as a Service

Mobile apps

8x8 Virtual Office
8.7
West Unified Communications as a Service
Mobile app for iOS
8x8 Virtual Office
9.2
West Unified Communications as a Service
Mobile app for Android
8x8 Virtual Office
8.3
West Unified Communications as a Service

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Does a great job of posting messages to multiple locations at once. We can send out a message that goes to email, SMS, phone call, Facebook, mobile app and website.
  • Very detailed and clear reports after the message is sent, showing who it was delivered to and who didn't receive it.
  • Interface is very user friendly. Little to no training is needed for basic users.
Scott Trautwein profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Cost is significant. Not unreasonable, to lower price would be great.
  • Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.
Scott Trautwein profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Easier to use and more cost effective than shoutpoint
Scott Trautwein profile photo

Return on Investment

  • Saved my company $1420 per person per year by preventing the need for an additional device and phone line.
No photo available
  • Kept all communications uniform across multiple mediums (Facebook, mobile app, email, phone) -- All messages are the same.
  • Cost was the same as our previous solution
  • Easier to use than previous solution
Scott Trautwein profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

West Unified Communications as a Service

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details