What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

FreeConference.com

4 Ratings
Score 8.8 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!

Feature Rating Comparison

Cloud PBX

8x8
8.8
FreeConference.com
10.0
Hosted PBX
8x8
9.8
FreeConference.com
Multi-level Interactive Voice Response (IVR)
8x8
9.1
FreeConference.com
User templates
8x8
9.2
FreeConference.com
Call reports
8x8
8.1
FreeConference.com
10.0
Directory of employee names
8x8
7.6
FreeConference.com

Call Management

8x8
8.8
FreeConference.com
9.0
Answering rules
8x8
9.4
FreeConference.com
Call recording
8x8
9.3
FreeConference.com
9.0
Call park
8x8
9.3
FreeConference.com
Call screening
8x8
6.8
FreeConference.com
Message alerts
8x8
8.9
FreeConference.com

VoIP system collaboration

8x8
8.2
FreeConference.com
9.5
Video conferencing
8x8
8.0
FreeConference.com
10.0
Audio conferencing
8x8
8.3
FreeConference.com
9.0

Mobile apps

8x8
8.4
FreeConference.com
Mobile app for iOS
8x8
8.7
FreeConference.com
Mobile app for Android
8x8
8.1
FreeConference.com

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
It's consistently reliable and FREE. This is a wonderful resource for small business owners!

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConference.com

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details