What users are saying about

8x8

29 Ratings

Vonage

16 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Vonage

16 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Vonage

I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Vonage
8.3
Hosted PBX
8x8
9.8
Vonage
6.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Vonage
8.7
User templates
8x8
9.2
Vonage
8.5
Call reports
8x8
8.1
Vonage
9.3
Directory of employee names
8x8
7.6
Vonage
9.0

Call Management

8x8
8.8
Vonage
8.0
Answering rules
8x8
9.5
Vonage
8.6
Call recording
8x8
9.3
Vonage
7.0
Call park
8x8
9.3
Vonage
7.8
Call screening
8x8
6.7
Vonage
8.2
Message alerts
8x8
8.9
Vonage
8.2

VoIP system collaboration

8x8
8.3
Vonage
9.2
Video conferencing
8x8
8.1
Vonage
9.0
Audio conferencing
8x8
8.4
Vonage
9.3

Mobile apps

8x8
8.4
Vonage
9.7
Mobile app for iOS
8x8
8.7
Vonage
9.7
Mobile app for Android
8x8
8.0
Vonage
9.7

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • The call clarity. The quality of the call is so good and clear with crispness of voice.
  • Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
  • The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
  • International calls are made easy without boundaries with full sound clarity for cheaper rates.
  • The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
  • The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Video calls would have been an added advantage.
  • I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
  • The extension voice calls are a plus, until it crashes with wifi on regular basis.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with competitive rates/cheaper rates than the other companies. The international calls can be done to an additional number of countries and it is not limited to few.

Return on Investment

  • It's been great. No headache at all.
  • VOIP calls made easy - cost effective due to vonage.
  • International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better.
  • Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi.
  • Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details