What users are saying about

8x8

Top Rated
32 Ratings

Vonage

18 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Vonage

18 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Vonage

Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Vonage
8.7
Hosted PBX
8x8
9.8
Vonage
7.6
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Vonage
8.8
User templates
8x8
9.2
Vonage
8.7
Call reports
8x8
8.1
Vonage
9.3
Directory of employee names
8x8
7.6
Vonage
9.1

Call Management

8x8
8.8
Vonage
8.4
Answering rules
8x8
9.5
Vonage
8.9
Call recording
8x8
9.3
Vonage
7.3
Call park
8x8
9.3
Vonage
8.7
Call screening
8x8
6.8
Vonage
8.5
Message alerts
8x8
8.9
Vonage
8.8

VoIP system collaboration

8x8
8.2
Vonage
8.6
Video conferencing
8x8
8.0
Vonage
8.1
Audio conferencing
8x8
8.3
Vonage
9.0

Mobile apps

8x8
8.4
Vonage
9.8
Mobile app for iOS
8x8
8.7
Vonage
9.8
Mobile app for Android
8x8
8.1
Vonage
9.7

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • Good audio quality, especially when using our Polycom SoundStation phones
  • Vonage continues to add new products and features all the time and are constantly innovating
  • Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
  • Video calls would have been an added advantage.
  • I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
  • The extension voice calls are a plus, until it crashes with wifi on regular basis.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Phone service is much more reliable than Comcast and much cheaper than AT&T. At the same time, support for Vonage Business is vastly superior to those two products as it is very easy to get a hold of someone willing to help solve any technical or billing questions you may have.

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • Saved 30 percent per month on baseline phone expenses
  • No costs for long-distance calling, saving us on the cost of calls per month
  • No extra equipment required to install and maintain service outside of IP phones

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details