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364 Ratings

8x8 X Series (Formerly Virtual Office)

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364 Ratings
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Score 7.7 out of 100
8 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

With the rise of home working due to Covid-19 the flexibility of both of PC Softphone as well as applications for IoS and Android make it easier for centralised communications regardless of what device is at hand. If you are looking for deeper meeting capabilities over the chat\phone capabilities, you may want to review zoom
Craig Allen | TrustRadius Reviewer

CallTrackingMetrics

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.3
CallTrackingMetrics
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.3
CallTrackingMetrics
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
CallTrackingMetrics
User templates
8x8 X Series (Formerly Virtual Office)
7.4
CallTrackingMetrics
Call reports
8x8 X Series (Formerly Virtual Office)
7.3
CallTrackingMetrics
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
CallTrackingMetrics

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
CallTrackingMetrics
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
CallTrackingMetrics
Call recording
8x8 X Series (Formerly Virtual Office)
7.9
CallTrackingMetrics
Call park
8x8 X Series (Formerly Virtual Office)
7.4
CallTrackingMetrics
Call screening
8x8 X Series (Formerly Virtual Office)
6.8
CallTrackingMetrics
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
CallTrackingMetrics

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.6
CallTrackingMetrics
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.6
CallTrackingMetrics
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
CallTrackingMetrics
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.3
CallTrackingMetrics
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
CallTrackingMetrics

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
CallTrackingMetrics
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.7
CallTrackingMetrics
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.1
CallTrackingMetrics

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

CallTrackingMetrics

  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • 8x8 really struggles with ring groups. Usually they work, but too often they exhibit odd behavior that support is unable to resolve.
  • Support is mediocre at best. Opening a ticket is straightforward, but response time is unacceptable (usually about 24 hours). Response is often from someone with poor English who clearly hasn't read and understood the ticket. Often they don't have a solution anyway and suggest deleting and recreating the object. It's 50/50 whether that resolves an issue.
  • Do you need a few extra numbers to accommodate future growth? They are ridiculously priced at $1/month each. Most carriers charge a few bucks for 20.
  • Programming some functionality that should be straightforward has to be done with goofy work-arounds.
Anonymous | TrustRadius Reviewer

CallTrackingMetrics

  • Honestly, the only thing I can think of is I hate how when you go to the homepage and click "log in" that it opens up a new window.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 9 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.0
Based on 3 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.4
Based on 3 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.3
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

CallTrackingMetrics

No score
No answers yet
No answers on this topic

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

CallTrackingMetrics

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 5 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.
Anonymous | TrustRadius Reviewer

CallTrackingMetrics

Years back Ring Central played nice with HubSpot so we got exposure to that system. As I recall, their offering migrated to advanced users and therefore overkill for my smaller clients.
Christopher R. Chaput | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 3 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • The functionality of call recording and remotely accessing has facilitated training in customer service and sales skills.
  • Voicemails delivered via email has improved customer service by allowing my managers to hear time-sensitive customer requests outside of operating hours so they can respond quickly. This has improved customer satisfaction.
Anonymous | TrustRadius Reviewer

CallTrackingMetrics

  • Stronger client retention because we have a great call tracking solution.
  • Better tracking of ROI for the various businesses we advertise for.
  • Clearer understanding of who our ad dollars are reaching because we can review call recordings.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

CallTrackingMetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

CallTrackingMetrics Editions & Modules

Edition
Business Plan$391
Marketing Plan$991
Contact Center Plan$2991
  1. per month
Additional Pricing Details
All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts up to 15% off for annual agreements.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.2
CallTrackingMetrics
9.5

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
CallTrackingMetrics

Usability

8x8 X Series (Formerly Virtual Office)
7.6
CallTrackingMetrics

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.0
CallTrackingMetrics

Performance

8x8 X Series (Formerly Virtual Office)
7.4
CallTrackingMetrics

Support Rating

8x8 X Series (Formerly Virtual Office)
5.3
CallTrackingMetrics

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.2
CallTrackingMetrics

Scalability

8x8 X Series (Formerly Virtual Office)
6.2
CallTrackingMetrics

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