8x8 X Series (Formerly Virtual Office) vs Google Voice | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 202 reviews and ratings

Score 8.7 out of 10

Based on 164 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Google Voice

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Google Voice

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Google Voice

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Google Voice

Mobile app for iOS

Mobile app for Android

Pros

Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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Project Manager

Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees

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Google Voice has been great for setting up additional phone lines and numbers.
The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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Verified User

Manager in Marketing

Internet Company, 1-10 employees

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Cons

The iPhone app is powerful, but clunky.
The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
The web interface is difficult to use, both from a user standpoint and an administrator standpoint.

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Partner

Taylor & Taylor Law Firm, P.A.Law Practice, 1-10 employees

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Expanded device support in the GSuite admin portal, they could easily add-on support for legacy Obihai devices.
Admin controlled call-recording for compliance and record keeping.
Better documentation/support for Admins.
Ability to port-in numbers with a extension designated for the ported number. This would help streamline migration from other phone vendors, as it is now the port-in process rough because there is no way to automate the number assignment once the port is complete.

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Chief Technology Officer

Infinite RecoveryHospital & Health Care, 51-200 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 8.4

Based on 7 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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Google Voice 8.9

Based on 7 answers

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice

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Independent Engineer Consultant

ECO-IT Networking Inc.Computer Networking, 11-50 employees

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Usability

8x8 X Series (Formerly Virtual Office) 8.5

Based on 5 answers

The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.

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IT Manager

MedTrainerInternet, 51-200 employees

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Google Voice 8.9

Based on 8 answers

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.

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Podcast Producer & Audio Mixer

Rob Gokee MusicEntertainment, 1-10 employees

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Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

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Performance

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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Support

8x8 X Series (Formerly Virtual Office) 6.7

Based on 45 answers

They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.

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Hallie Gonzales

Secretary

National Care EMSMedical Practice, 51-200 employees

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Google Voice 7.4

Based on 30 answers

For personal use, the support seems to be reference material only. I haven't had direct interaction with a support team, but also haven't needed one. The documentation is fairly detailed, but there are gaps and it can be difficult to apply the documentation to my personal use cases at times. Overall it is fine, but not particularly good.

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Verified User

Analyst in Marketing

Internet Company, 11-50 employees

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In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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Implementation

8x8 X Series (Formerly Virtual Office) 8.2

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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Google Voice 9.6

Based on 2 answers

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

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Policy Issuance

Stateside UnderwritingInsurance, 11-50 employees

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Alternatives Considered

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.

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Jeffrey Weist, MSW, LICSW

Co Owner

Center for Child and Family TherapyMental Health Care, 1-10 employees

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None of the other small-scale VOIP systems I've tried came anywhere close to Google Voice. It is simple and simply works. Skype, on the other hand, is a bloated and convoluted junkpile of software which only barely operates, hogs resources, and puts advertisements in-app like some sort of no-brand '90s shareware. Skype is the most reviled piece of software I've ever had the misfortune of using, so their VOIP service has never been a consideration. Google Voice does exactly what it says, always works, and requires no special software to use as it ties into Hangouts which 80% of smartphone users already have.

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WordPress Developer

Splash MktgDesign, 1-10 employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

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Return on Investment

When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.

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Medical Office Admin

Community Health PartnersHealth, Wellness and Fitness, 11-50 employees

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Google Voice has saved us a lot of time in regards to overall productivity.
Google Voice allows us to operate at a greater scale than without it.
Google voice allows us to track which advertisements are working best.
Google Voice allows us to spend less time listening to voicemails.

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Justin McClelland

Real Estate Tax Analyst/Software Developer

SchwapsComputer Software, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

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