8x8 X Series (Formerly Virtual Office) vs Google Voice | TrustRadius

What users are saying about

Score 7.7 out of 10

Based on 360 reviews and ratings

Score 8.4 out of 10

Based on 179 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Google Voice

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Google Voice

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Google Voice

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Google Voice

Mobile app for iOS

Mobile app for Android

Pros

We love the conference calling since many users are working from home.
The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
Being able to take the phones with us using the app on our cell phones is a bonus.

Read full review

Verified User

Administrator in Information Technology

Mechanical Or Industrial Engineering Company, 51-200 employees

View all 214 answers on this topic

Google Voice has been great for setting up additional phone lines and numbers.
The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

Read full review

Verified User

Manager in Marketing

Internet Company, 1-10 employees

View all 59 answers on this topic

Cons

8x8 really struggles with ring groups. Usually they work, but too often they exhibit odd behavior that support is unable to resolve.
Support is mediocre at best. Opening a ticket is straightforward, but response time is unacceptable (usually about 24 hours). Response is often from someone with poor English who clearly hasn't read and understood the ticket. Often they don't have a solution anyway and suggest deleting and recreating the object. It's 50/50 whether that resolves an issue.
Do you need a few extra numbers to accommodate future growth? They are ridiculously priced at $1/month each. Most carriers charge a few bucks for 20.
Programming some functionality that should be straightforward has to be done with goofy work-arounds.

Read full review

Verified User

Vice-President in Information Technology

Automotive Company, 1001-5000 employees

View all 214 answers on this topic

I think there is room to improve with regards to call forwarding.
I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.

Read full review

Risk Manager, and Insurance Agent

Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees

View all 59 answers on this topic

Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.5

Based on 9 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 9 answers on this topic

Google Voice 9.2

Based on 7 answers

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice

Read full review

Independent Engineer Consultant

ECO-IT Networking Inc.Computer Networking, 11-50 employees

View all 7 answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.7

Based on 21 answers

It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

Read full review

Verified User

Executive in Other

Consumer Electronics Company, 1-10 employees

View all 21 answers on this topic

Google Voice 8.9

Based on 8 answers

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.

Read full review

Podcast Producer & Audio Mixer

Rob Gokee MusicEntertainment, 1-10 employees

View all 8 answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.1

Based on 3 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.4

Based on 3 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.5

Based on 112 answers

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

Read full review

Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

View all 112 answers on this topic

Google Voice 7.0

Based on 41 answers

They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Read full review

Verified User

Administrative Assistant in Other

Events Services Company, 51-200 employees

View all 41 answers on this topic

In-Person Training

N/a. No in-person training.

Read full review

Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

View all 214 answers on this topic

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 6.5

Based on 5 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

Read full review

Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

View all 5 answers on this topic

Google Voice 10.0

Based on 2 answers

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

Read full review

Policy Issuance

Stateside UnderwritingInsurance, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.

Read full review

Verified User

Executive in Other

Computer & Network Security Company, 11-50 employees

View all 214 answers on this topic

Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core features that most small businesses need. If you want or need call center exclusive features, Dialpad is the next runner up here as they have developed more advanced call center style features on the Google Voice cloud stack and integrates with GSuite... but it will cost you more. At this price point, it's hard to beat as it's a solid value and if you're not needing more features it gets the job done. Ultimately I choose Google Voice after using all these other services to save the company money and provide the employees with the essential features they needed with minimal effort as an administrator required to setup new accounts, etc. It also helps the company leverage the services we're already paying for with the GSuite apps, by integrating Google Calendar, Meet, Hangouts, etc. this way we don't have to have a mixture of products in the company requiring extra training thus simplifying the on-boarding process for new employee's.

Read full review

Chief Technology Officer

Infinite RecoveryHospital & Health Care, 51-200 employees

View all 59 answers on this topic

Scalability

8x8 X Series (Formerly Virtual Office) 6.3

Based on 3 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

The functionality of call recording and remotely accessing has facilitated training in customer service and sales skills.
Voicemails delivered via email has improved customer service by allowing my managers to hear time-sensitive customer requests outside of operating hours so they can respond quickly. This has improved customer satisfaction.

Read full review

Verified User

Executive in Corporate

Music Company, 11-50 employees

View all 214 answers on this topic

Google Voice has saved us a lot of time in regards to overall productivity.
Google Voice allows us to operate at a greater scale than without it.
Google voice allows us to track which advertisements are working best.
Google Voice allows us to spend less time listening to voicemails.

Read full review

Justin McClelland

Real Estate Tax Analyst/Software Developer

SchwapsComputer Software, 1-10 employees

View all 59 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

8x8 X Series (Formerly Virtual Office) Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Google Voice Editions & Modules

Edition

Starter	$10¹
Standard	$20¹
Premier	$30¹

per user/per month

Additional Pricing Details

—

Rating Summary

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

Add comparison