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360 Ratings
Top Rated
179 Ratings

8x8 X Series (Formerly Virtual Office)

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360 Ratings
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Score 7.7 out of 100
Top Rated
179 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

With the rise of home working due to Covid-19 the flexibility of both of PC Softphone as well as applications for IoS and Android make it easier for centralised communications regardless of what device is at hand. If you are looking for deeper meeting capabilities over the chat\phone capabilities, you may want to review zoom
Craig Allen | TrustRadius Reviewer

Google Voice

Google Voice is a unique service that operates through the internet rather than traditional cell towers. It can provide a seamless integration to your cell phone, and text messaging services. This integration may or may not be ideal depending on your organization and how you communicate. For us, we did not like the "texting" capabilities as it isn't part of our organization's communication protocol.
Kyle Moninger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.3
Google Voice
7.8
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.4
Google Voice
7.8
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Google Voice
7.1
User templates
8x8 X Series (Formerly Virtual Office)
7.5
Google Voice
7.8
Call reports
8x8 X Series (Formerly Virtual Office)
7.3
Google Voice
7.5
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
Google Voice
8.5

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
Google Voice
7.9
Answering rules
8x8 X Series (Formerly Virtual Office)
7.4
Google Voice
7.2
Call recording
8x8 X Series (Formerly Virtual Office)
8.0
Google Voice
8.0
Call park
8x8 X Series (Formerly Virtual Office)
7.5
Google Voice
7.9
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Google Voice
7.7
Message alerts
8x8 X Series (Formerly Virtual Office)
7.9
Google Voice
8.5

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.6
Google Voice
7.6
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Google Voice
7.2
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Google Voice
7.8
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.3
Google Voice
7.2
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Google Voice
8.2

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.0
Google Voice
8.7
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.7
Google Voice
8.9
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.2
Google Voice
8.5

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • 8x8 really struggles with ring groups. Usually they work, but too often they exhibit odd behavior that support is unable to resolve.
  • Support is mediocre at best. Opening a ticket is straightforward, but response time is unacceptable (usually about 24 hours). Response is often from someone with poor English who clearly hasn't read and understood the ticket. Often they don't have a solution anyway and suggest deleting and recreating the object. It's 50/50 whether that resolves an issue.
  • Do you need a few extra numbers to accommodate future growth? They are ridiculously priced at $1/month each. Most carriers charge a few bucks for 20.
  • Programming some functionality that should be straightforward has to be done with goofy work-arounds.
Anonymous | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 9 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Google Voice

Google Voice 9.2
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.1
Based on 3 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Google Voice

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.4
Based on 3 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Google Voice

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.5
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice 7.0
Based on 41 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Google Voice

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 5 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Google Voice

Google Voice 10.0
Based on 2 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.
Anonymous | TrustRadius Reviewer

Google Voice

Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core features that most small businesses need. If you want or need call center exclusive features, Dialpad is the next runner up here as they have developed more advanced call center style features on the Google Voice cloud stack and integrates with GSuite... but it will cost you more. At this price point, it's hard to beat as it's a solid value and if you're not needing more features it gets the job done. Ultimately I choose Google Voice after using all these other services to save the company money and provide the employees with the essential features they needed with minimal effort as an administrator required to setup new accounts, etc. It also helps the company leverage the services we're already paying for with the GSuite apps, by integrating Google Calendar, Meet, Hangouts, etc. this way we don't have to have a mixture of products in the company requiring extra training thus simplifying the on-boarding process for new employee's.
Sam Shearin | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 3 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Google Voice

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • The functionality of call recording and remotely accessing has facilitated training in customer service and sales skills.
  • Voicemails delivered via email has improved customer service by allowing my managers to hear time-sensitive customer requests outside of operating hours so they can respond quickly. This has improved customer satisfaction.
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Justin McClelland | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice Editions & Modules

Edition
Starter$101
Standard$201
Premier$301
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.4
Google Voice
8.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.5
Google Voice
9.2

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Google Voice
8.9

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.1
Google Voice

Performance

8x8 X Series (Formerly Virtual Office)
7.4
Google Voice

Support Rating

8x8 X Series (Formerly Virtual Office)
5.5
Google Voice
7.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.5
Google Voice
10.0

Scalability

8x8 X Series (Formerly Virtual Office)
6.3
Google Voice

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