8x8 X Series (Formerly Virtual Office) vs Google Voice | TrustRadius

What users are saying about

Score 7.3 out of 10

Based on 254 reviews and ratings

Score 8.6 out of 10

Based on 174 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Google Voice

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Google Voice

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Google Voice

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Google Voice

Mobile app for iOS

Mobile app for Android

Pros

Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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Project Manager

Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees

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Google Voice has been great for setting up additional phone lines and numbers.
The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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Verified User

Manager in Marketing

Internet Company, 1-10 employees

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Cons

Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.

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Jonathan Harris

President

Calgary AVInformation Technology & Services, 1-10 employees

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I think there is room to improve with regards to call forwarding.
I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.

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Risk Manager, and Insurance Agent

Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 8.4

Based on 7 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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Google Voice 9.2

Based on 7 answers

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice

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Independent Engineer Consultant

ECO-IT Networking Inc.Computer Networking, 11-50 employees

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Usability

8x8 X Series (Formerly Virtual Office) 8.7

Based on 6 answers

The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.

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IT Manager

MedTrainerInternet, 51-200 employees

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Google Voice 8.9

Based on 8 answers

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.

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Podcast Producer & Audio Mixer

Rob Gokee MusicEntertainment, 1-10 employees

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Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 6.2

Based on 82 answers

The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.

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Adrienne Robinson

Independent Agent/Agency Owner

Farmers InsuranceInsurance, 1-10 employees

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Google Voice 7.1

Based on 36 answers

I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.

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Chief Technology Officer

Infinite RecoveryHospital & Health Care, 51-200 employees

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In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.2

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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Google Voice 9.8

Based on 2 answers

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

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Policy Issuance

Stateside UnderwritingInsurance, 11-50 employees

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Alternatives Considered

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.

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Guillermo Paxton

Co-Owner

WCP Home Solutions LLCReal Estate, 1-10 employees

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I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.

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Verified User

Analyst in Marketing

Internet Company, 11-50 employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

8x8 has cut down total monthly phone system cost by approximately 25%.
We can now work remotely without missing important calls and messages.
We can run many more reports than we could before as to who is calling and when.
Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.

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IT Manager

Holy Trinity Greek Orthodox ChurchNon-profit Organization Management, 1-10 employees

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Google Voice has saved us a lot of time in regards to overall productivity.
Google Voice allows us to operate at a greater scale than without it.
Google voice allows us to track which advertisements are working best.
Google Voice allows us to spend less time listening to voicemails.

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Justin McClelland

Real Estate Tax Analyst/Software Developer

SchwapsComputer Software, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

8x8 X Series (Formerly Virtual Office)

Google Voice

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