What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
34 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

WordPress VIP

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Feature Set Ratings

    Security

    A2 Hosting

    Feature Set Not Supported
    N/A
    9.1

    WordPress VIP

    91%
    WordPress VIP ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Platform & Infrastructure

    A2 Hosting

    Feature Set Not Supported
    N/A
    9.1

    WordPress VIP

    91%
    WordPress VIP ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Internationalization / multi-language

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Web Content Creation

    A2 Hosting

    Feature Set Not Supported
    N/A
    8.5

    WordPress VIP

    85%
    WordPress VIP ranks higher in 3/3 features

    Code quality / cleanliness

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Admin section

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Publishing workflow

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Web Content Management

    A2 Hosting

    Feature Set Not Supported
    N/A
    9.1

    WordPress VIP

    91%
    WordPress VIP ranks higher in 2/2 features

    Bulk management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Community / comment management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • WordPress VIP is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    1.0

    A2 Hosting

    10%
    2 Ratings
    9.1

    WordPress VIP

    91%
    17 Ratings

    Likelihood to Renew

    1.0

    A2 Hosting

    10%
    1 Rating
    9.1

    WordPress VIP

    91%
    1 Rating

    Usability

    1.0

    A2 Hosting

    10%
    1 Rating
    8.2

    WordPress VIP

    82%
    1 Rating

    Availability

    1.0

    A2 Hosting

    10%
    1 Rating

    WordPress VIP

    N/A
    0 Ratings

    Performance

    1.0

    A2 Hosting

    10%
    1 Rating

    WordPress VIP

    N/A
    0 Ratings

    Support Rating

    1.0

    A2 Hosting

    10%
    2 Ratings
    8.9

    WordPress VIP

    89%
    17 Ratings

    Implementation Rating

    1.0

    A2 Hosting

    10%
    1 Rating

    WordPress VIP

    N/A
    0 Ratings

    Product Scalability

    1.0

    A2 Hosting

    10%
    1 Rating

    WordPress VIP

    N/A
    0 Ratings

    Likelihood to Recommend

    A2 Hosting

    Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).
    Read full review

    Automattic

    WordPress VIP really changed the game when it comes to WordPress CMS and Content Management. A one-stop shop for all our client's business needs. We are focusing on Content Management instead of technicalities. The big advantage is the security features covering all recent vulnerabilities that any WordPress developer/user wastes lots of precious time fixing/updating. Performance-wise, WordPress VIP is definitely up there. We’ve been doing lots of optimization work over the last few years. Every client wants to score 100. With WordPress VIP we decreased the time spent on optimization significantly and now feel confident with taking more performance optimisation work than we did before. Lastly, maybe the most important for every business is the support quality. WordPress VIP runs a superb support team with phenomenal knowledge and expertise. Quick to respond and solves issues here and now. It is definitely recommended.
    Read full review

    Pros

    A2 Hosting

    • the hosting hardware they provide is decent when you consider the price
    Read full review

    Automattic

    • Security - class leading security, ensuring sites are protected and operate hassle free
    • Scalability - provide patches and updates first before the market place
    • Reliability - up to 99.9% up time, with a fantastic track record
    • Performance - hitting the high notes for Core Web Vitals and ensuring WordPress is operating at its peak performance
    Read full review

    Cons

    A2 Hosting

    • [In my experience] customer service is awful.
    • [From what I've seen] they don't care about clients.
    • [In my situation their] first reaction is always to blame it on the unmanaged factor.
    Read full review

    Automattic

    • There aren't any smaller hosting packages for organizations with lower budgets
    • Plug-in updates through the repo can be somewhat tedious
    • Timezone issues with support can happen occasionally
    Read full review

    Pricing Details

    A2 Hosting

    Starting Price

    Editions & Modules

    A2 Hosting editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      WordPress VIP

      Starting Price

      Editions & Modules

      WordPress VIP editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        A2 Hosting

        Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.
        Read full review

        Automattic

        Most clients never even consider moving to another platform once they are set up on WordPress VIP.
        Read full review

        Usability

        A2 Hosting

        [In my opinion] it barely works.
        Read full review

        Automattic

        There is documentation for everything you might need.
        Read full review

        Reliability and Availability

        A2 Hosting

        they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption
        Read full review

        Automattic

        No answers on this topic

        Performance

        A2 Hosting

        They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!
        Read full review

        Automattic

        No answers on this topic

        Support Rating

        A2 Hosting

        In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.
        Read full review

        Automattic

        The people who work for WordPress VIP clearly are passionate about representing the organisation. Therefore when support is required, they do go above and beyond what you may expect in terms of overall support. They take security very seriously, and due to the nature of VIP, it's rarely a concern for the end-user, if at all.
        Read full review

        Implementation Rating

        A2 Hosting

        [In my experience] it was a mess from the start and created problems ever since day one.
        Read full review

        Automattic

        No answers on this topic

        Alternatives Considered

        A2 Hosting

        No answers on this topic

        Automattic

        Our team manages 4 different brands' websites and before WordPress VIP we were using multiple different hosts including DreamHost and AWS. These were convoluted and didn't offer the enterprise features for our organization that WP VIP was capable of. We also considered Pantheon, but they were not Wordpress-centric enough for the direction we were going.
        Read full review

        Scalability

        A2 Hosting

        I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less
        Read full review

        Automattic

        No answers on this topic

        Return on Investment

        A2 Hosting

        • [In my experience] they have upheaved my entire business many times by not having working servers.
        • [I feel like] they have inconvenienced us many hours with tech calls over stupid things.
        • [In my opinion] they have wasted so much time and man hours.
        Read full review

        Automattic

        • Working as a WordPress VIP gold partner has helped our business grow from 12 staff to 28 staff in 2 years. They have brought many projects to the table that are always the right ones for us and they really understand our goals as a business.
        Read full review

        Add comparison