What users are saying about
12 Ratings
8 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.2 out of 101
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

ClickUp

ClickUp is great for basically every business. I think if you need recurring tasks, ClickUp is a clear winner as I don't think that is offered with Basecamp. Also, their free version is great! We just use the free version, even though the paid version is cheap, because it has everything you need.I think the important thing is to make sure you use it for everything in your business. As with any tool like this, if you integrate it into every part of your business and use it 100%, it will be great, if you only use it occasionally, it's basically useless.
McKay Salisbury profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
ClickUp
9.1
Task Management
Accelo
5.0
ClickUp
9.8
Resource Management
Accelo
5.5
ClickUp
Gantt Charts
Accelo
6.0
ClickUp
9.0
Scheduling
Accelo
5.0
ClickUp
Workflow Automation
Accelo
5.0
ClickUp
Team Collaboration
Accelo
4.3
ClickUp
9.8
Support for Agile Methodology
Accelo
3.7
ClickUp
9.3
Support for Waterfall Methodology
Accelo
5.0
ClickUp
9.0
Email integration
Accelo
7.4
ClickUp
Mobile Access
Accelo
4.5
ClickUp
Timesheet Tracking
Accelo
7.1
ClickUp
8.5
Change request and Case Management
Accelo
5.2
ClickUp
Budget and Expense Management
Accelo
5.1
ClickUp
Document Management
Accelo
ClickUp
8.7

Professional Services Automation

Accelo
4.8
ClickUp
Quotes/estimates
Accelo
3.6
ClickUp
Invoicing
Accelo
4.1
ClickUp
Project & financial reporting
Accelo
5.2
ClickUp
Integration with accounting software
Accelo
6.2
ClickUp

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • RECURRING TASKS - Their recurring tasks are great. There are all kinds of customizations you can use for how often tasks recur. Also, comments on recurring tasks get carried every time the task recurs, so you never forget anything. This was a big reason why we picked ClickUp over other tools.
  • TASK STRUCTURE - It's very easy to use and keep everything into the correct tasks. Mentioning other tasks makes it easy to string things together. Also, it's great that we can assign comments, that makes it so we don't have to create quite as many tasks. Also, when a manager needs to review work, staff can just say "finished this draft, can you review?" and assign their manager. Their manager can mark it as complete once they've reviewed it. SO EASY
  • CHROME EXTENSION - I love their chrome extension. I can click a button and create tasks in ClickUp without ever leaving my email, it also puts the email in the task as an attachment. I can also attach emails to tasks, which is great.
McKay Salisbury profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • List Templates - They have list templates, but the due dates get all mixed up whenever you use them. Right now you have to set specific dates and when you create the list using the template, you just set the first start date and all the other dates get moved according to that first date. However, usually I care more about the LAST due date, not the first. Also, they don't skip weekends or anything. I wish there was a way to set the due dates as "Day 1, Day 2" etc. and to have them skip weekends when they are created.
  • Sharing Settings - They've kind of fixed this but before you could only control privacy access on the space level. Now you can set it on anything, however, there isn't a way to share lists, projects, or tasks with clients without them creating a login. They are planning to have this fixed soon though
  • Documents and Files - You can easily attach files to tasks or lists, which is great. I would like it if you could also have an area where you could have files that pertain to the whole project, or the whole space, without having to be put in a specific list or task.
McKay Salisbury profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
ClickUp9.0
Based on 1 answer
We are pleased with using ClickUp and it's cost effectiveness. We are very likely to stick with ClickUp.
Ravinder Gupta profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
We were using Asana before we switched to ClickUp. Asana is a nice tool but ClickUp stands out for its better visual appeal and task categorizations.
Ravinder Gupta profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Clickup has helped the team with improving overall productivity.
  • We have improved our task tracking and closure process.
  • It's convenient to pull out reports and assess team's efforts over a period of time.
Ravinder Gupta profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

ClickUp

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
ClickUp Editions & Modules
ClickUp
Additional Pricing Details