What users are saying about
17 Ratings
Top Rated
402 Ratings
17 Ratings
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Score 7.2 out of 100
Top Rated
402 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Charles Fashana, MBA | TrustRadius Reviewer

Smartsheet

If you've encountered any issues managing a project with your standard tools, try Smartsheet. It's inexpensive and easy to use. Smartsheet is such a simple tool that I can't think of any situations where it isn't helpful to teams and beneficial overall to companies.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
Smartsheet
8.1
Task Management
Accelo
Smartsheet
8.8
Resource Management
Accelo
Smartsheet
7.7
Gantt Charts
Accelo
Smartsheet
8.2
Scheduling
Accelo
Smartsheet
8.2
Workflow Automation
Accelo
Smartsheet
8.1
Team Collaboration
Accelo
Smartsheet
8.9
Support for Agile Methodology
Accelo
Smartsheet
8.1
Support for Waterfall Methodology
Accelo
Smartsheet
8.0
Document Management
Accelo
Smartsheet
7.8
Email integration
Accelo
Smartsheet
8.0
Mobile Access
Accelo
Smartsheet
8.1
Timesheet Tracking
Accelo
Smartsheet
8.2
Change request and Case Management
Accelo
Smartsheet
7.3
Budget and Expense Management
Accelo
Smartsheet
7.7

Professional Services Automation

Accelo
Smartsheet
7.2
Quotes/estimates
Accelo
Smartsheet
7.0
Invoicing
Accelo
Smartsheet
7.0
Project & financial reporting
Accelo
Smartsheet
7.8
Integration with accounting software
Accelo
Smartsheet
7.1

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Anonymous | TrustRadius Reviewer

Smartsheet

  • Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
  • Team collaboration. Multiple teammates can access and work on the same sheet at once.
  • Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
  • Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.
Parker O'Very | TrustRadius Reviewer

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman | TrustRadius Reviewer

Smartsheet

  • The visual appearance of Smartsheet seems a bit outdated compared to products like Google Sheets.
  • Depending on how a link to a sheet is sent to users, it sometimes takes a series of clicks to figure out how to log in with your company's credentials.
  • It appears that Smartsheet does not accommodate the use of functions/equations within a sheet to the same level of complexity as Google Sheets.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

Smartsheet

Smartsheet 10.0
Based on 22 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer | TrustRadius Reviewer

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

Smartsheet

Smartsheet 8.6
Based on 13 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss | TrustRadius Reviewer

Support Rating

Accelo

Accelo 7.4
Based on 4 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Charles Fashana, MBA | TrustRadius Reviewer

Smartsheet

Smartsheet 8.2
Based on 96 answers
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Jesse Bickel | TrustRadius Reviewer

Implementation Rating

Accelo

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 10.0
Based on 18 answers
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Stephanie Carpenter | TrustRadius Reviewer

Alternatives Considered

Accelo

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout | TrustRadius Reviewer

Smartsheet

It does some things better and other things worse than all these products but what it does the best is balancing features across all these tools. I think it's unrealistic to expect a usable product that offers all the features our end users would need since this is meant to be a cross-team application that serves so many different use-cases. It would be too confusing or overly customized to have a product that delivers on everything. We think of Smartsheet as more of a central base where we come together to manage events at a high level.
Anonymous | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

Smartsheet

  • It has increased productivity by at least 20% allowing our department to take on more work but with less administrative costs.
  • It has allowed us to provide transparency and reporting to key stakeholders. Many people in our organization use Smartsheet so it has been an easy transition to use it.
  • Smartsheet keeps our data protected and organized so we do not have to print information - it is ready at our fingertips with the use of the mobile app.
Janie Larsen | TrustRadius Reviewer

Screenshots

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Projects (Per Month on Annual Contract)$391
Sales (Per Month on Annual Contract)$391
Retainers (Per Month on Annual Contract)$391
Service (Per Month on Annual Contract)$391
ServOps (Per Month on Annual Contract)$791
  1. per user
Additional Pricing Details
ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

Smartsheet

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smartsheet Editions & Modules

Edition
Individual$141
Business$252
EnterpriseContact Sales
PremierContact Sales
  1. Per Month
  2. Per User / Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Accelo
6.8
Smartsheet
8.7

Likelihood to Renew

Accelo
9.0
Smartsheet
10.0

Usability

Accelo
7.0
Smartsheet
8.6

Performance

Accelo
10.0
Smartsheet
10.0

Support Rating

Accelo
7.4
Smartsheet
8.2

Online Training

Accelo
Smartsheet
7.0

Implementation Rating

Accelo
Smartsheet
10.0

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