45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
6.3
Survey templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
6.0
Themes
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
6.0
Custom logo/branding
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
7.0

Survey Content

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
7.0
Changes to live survey
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
8.0
Question design help
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
7.0
Multiple question types
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
6.0

Survey Logic

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
7.0
Survey logic flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
7.0

Survey Reporting & Analytics

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
7.4
Response tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
8.0
Data export
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
8.0
Standard reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
9.0
Custom reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
8.0
Analytics
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
4.0

Survey Administration & Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
8.5
Access controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
8.0
Compliance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
9.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

SnapSurveys

  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

SnapSurveys

  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

SnapSurveys

SnapSurveys 7.0
Based on 1 answer
Snap's usability is fine given the wide ranging functionality the survey software offers
Tamara Gooderham | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

SnapSurveys

It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

SnapSurveys

  • Our aim is to create surveys that are easy to use from the respondents perspective. Snap helps us do that.
  • Snap allows us to be more creative and push the limits with surveys in a way that we could not do with paper surveys.
Naomi Tyler | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
SnapSurveys
6.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
SnapSurveys
9.3

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SnapSurveys
7.0

Add comparison