5 Ratings
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Score 8 out of 100
66 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Acoustic Experience Analytics (formerly Tealeaf)

Take a formal training class before diving in. It will benefit you greatly. I would suggest starting with an intermediate class if they have even a small understanding of the product beforehand.
Nick Wade | TrustRadius Reviewer

Ensighten Manage

Ensighten manage can be setup to be used by non technical business users. However the product provides a lot of flexibility by the way of custom custom Javascript and HTML tags, and advanced features like events, which needs coding experience as well as understanding of web technologies. Ensighten mobile is also a promising tool, but so far we have not had any luck setting it up, mainly due to challenges with Android setup
Abhijeet Karmase | TrustRadius Reviewer

Feature Rating Comparison

Security

Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.6
Role-based user permissions
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.6

Tag Management

Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.7
Tag library
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
9.4
Tag variable mapping
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.2
Ease of writing custom tags
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.4
Rules-driven tag execution
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.3
Tag performance monitoring
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.7
Improved page load times
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
8.4
Mobile app tagging
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
5.4
Library of JavaScript extensions
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
8.6

Data Management & Integrity

Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.5
Event tracking
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.2
Mobile event tracking
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
6.9
Data distribution management
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.8
Universal data layer
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
8.0
Automated error checking
Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
7.7

Pros

Acoustic Experience Analytics (formerly Tealeaf)

  • Tealeaf is exceptionally useful for troubleshooting technical issues and investigating conversion problems. It gives you the ability to look at individual sessions, so that you can see exactly what steps the customer has taken to cause the problem. This way you can recreate errors, or determine if the layout of the site is confusing the customer and preventing sales.
  • Tealeaf allows you to create alerts to track specific problems. For example you can set an alert if the error handler on the site fires more than 5 times in 15 minutes, or if the completion rate of a specific process drops below a certain percentile. This lets your production support group get a jump on problems and gives them a chance to start working on a solution before the business users or the site help desk have reported the issue.
  • Tealeaf allows you to create reports and dashboards to track activities on your site. You can set these up to monitor sales, sign-ups, errors, traffic load, just about anything. You can arrange to have these reports sent by e-mail, so business users can be kept up to date on the status of the web site.
  • There are scorecards in Tealeaf that allow you to create reports to track a series of events. This let you see where people are falling out of a process so you can determine where customers are struggling and improve the customer experience.
  • It's possible to shadow-browse a customer's web session, allowing a help desk analyst to provide better customer service by seeing what the customer is seeing and following along with their session.
Sherri Kidner | TrustRadius Reviewer

Ensighten Manage

  • Supports typical software development life cycle (SDLC) process by facilitating DEV, QA and PROD deployment stages through spaces.
  • Roles and security can be thoroughly defined.
  • Very good selection of tagging technologies.
  • Site is stable, no availability concerns.
  • GUI in general is straightforward.
Patrick Legaspi | TrustRadius Reviewer

Cons

Acoustic Experience Analytics (formerly Tealeaf)

  • Loading sessions can take time or doesn't work smoothly.
  • Visual pages are missing in some sessions which can make it difficult to understand a certain user pain point.
  • Segmentation for complex user-facing websites could require initial coding.
Anonymous | TrustRadius Reviewer

Ensighten Manage

  • While the code templates that are already existent provide an easy interface to leverage existing code sets, custom codes still need to be written a lot of times since the templatized versions apply them to a global scope only and not for individual URLs or regex's for specific use cases for pixel vendors. Also, the library needs to be updated more frequently with new pixel vendors injecting their own variations of codes
  • Professional services (both the shared and dedicated model) definitely needs a lot of improvement since this is something that we have been immensely challenged with as a client of Ensighten in general. General response times and availability of support hours both from an account management standpoint and professional services/support standpoint have been quite challenging in the past year or two and there has been no real progress on this front
  • Ensighten Manage uses its own best practices to modify certain code sets from say JavaScript to Jquery for instance as it may be more compatible within its platform. This needs to change so that the tool is more nimble, agile and flexible in accepting and executing on different vendor codes
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Experience Analytics (formerly Tealeaf)

Acoustic Experience Analytics (formerly Tealeaf) 7.8
Based on 4 answers
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
Anonymous | TrustRadius Reviewer

Ensighten Manage

Ensighten Manage 8.5
Based on 4 answers
For the volume of tracking pixels that we plan to implement it only makes sense for us to continue. At this point, development is benefiting significantly from not being bogged down with writing tracking pixel code and the marketing team(s) enjoy being able to stay connected to their tool deployments. As the portfolio of tracking methods increases, the usage of Ensighten will increase with it.
Adam Waddington | TrustRadius Reviewer

Usability

Acoustic Experience Analytics (formerly Tealeaf)

No score
No answers yet
No answers on this topic

Ensighten Manage

Ensighten Manage 9.0
Based on 1 answer
The GUI looks professional and is overall very usable. Menu and buttons are laid out well and easy to view. Wizard-like tag configuration is pleasant. Color scheme is pleasant to view, lacking fatiguing colors. Page load progress indicator is reassuring. Filters on past-visited screens are remembered, very handy. Filter options are flexible.
Patrick Legaspi | TrustRadius Reviewer

Support Rating

Acoustic Experience Analytics (formerly Tealeaf)

No score
No answers yet
No answers on this topic

Ensighten Manage

Ensighten Manage 9.0
Based on 2 answers
The Ensighten Manage support team has been helpful and dedicated to assisting us solve problems that come up with tag deployments even when the issues are completely unrelated to the core Manage product itself. They seem to have the right mix of tag-specific subject matter experts and general support resources.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Experience Analytics (formerly Tealeaf)

No score
No answers yet
No answers on this topic

Ensighten Manage

Ensighten Manage 6.5
Based on 5 answers
Ensighten is a great tool, and as good as any in the industry with strong workflow capabilities, an admin API and a friendly interface. It does have some limitations and is not entirely "marketer friendly" as they claim. Also, note we've experienced some performance/load time issues with the Ensighten data layer, which we are addressing with them.
Tom Arundel | TrustRadius Reviewer

Alternatives Considered

Acoustic Experience Analytics (formerly Tealeaf)

No answers on this topic

Ensighten Manage

We've used Ensighten Tag Management since 2013 - before this, we used Adobe's out of the box dynamic tagging solution. Since Ensighten is a purpose-built tool, it provides a great deal more flexibility than that of Adobe. Rule-drived spaces and conditions were not available in Adobe's tag container. Ensighten's visual tagger is unique in its ability to place MBOXes on the page for A/B testing. Finally, mobile tagging is simply not possible without going through the release process, which Ensighten has freed us from
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Experience Analytics (formerly Tealeaf)

  • Provides context to developers - As with pretty much any programmer, they need context of user activity leading up to a problem in order for them to debug code. TeaLeaf does a great job of doing that. We can identify a problem in the code, search for a TeaLeaf (and Java application session) that has the problem in it and show the developers what the user was doing when the problem happened. This greatly speeds up the time to resolution.
Nick Wade | TrustRadius Reviewer

Ensighten Manage

  • Increased complexity when debugging so bug are taking longer to fix when they are related to Ensighten
  • Our sites are loading about 10 seconds faster and have opened our eyes as to how much javascript we are rendering onto our sites which is no longer needed.
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Experience Analytics (formerly Tealeaf)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ensighten Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Experience Analytics (formerly Tealeaf)
8.0
Ensighten Manage
8.1

Likelihood to Renew

Acoustic Experience Analytics (formerly Tealeaf)
7.8
Ensighten Manage
8.5

Usability

Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
9.0

Support Rating

Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
9.0

Implementation Rating

Acoustic Experience Analytics (formerly Tealeaf)
Ensighten Manage
6.5

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