What users are saying about
31 Ratings
102 Ratings
31 Ratings
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Score 8.5 out of 100
102 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Acumatica

We work with clients from various fields and have not yet encountered cases where Acumatica is not suitable. It can be customized for any business. Some business-process a harder for customization but basically, everything is solvable.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Acumatica
9.9
NetSuite CRM
Pay calculation
Acumatica
9.9
NetSuite CRM
Benefit plan administration
Acumatica
9.9
NetSuite CRM
Direct deposit files
Acumatica
9.9
NetSuite CRM
Salary revision and increment management
Acumatica
9.9
NetSuite CRM
Reimbursement management
Acumatica
9.9
NetSuite CRM

Customization

Acumatica
9.8
NetSuite CRM
7.9
API for custom integration
Acumatica
9.8
NetSuite CRM
6.5
Plug-ins
Acumatica
9.8
NetSuite CRM
Custom fields
Acumatica
NetSuite CRM
9.0
Custom objects
Acumatica
NetSuite CRM
9.0
Scripting environment
Acumatica
NetSuite CRM
7.0

Security

Acumatica
9.7
NetSuite CRM
8.3
Single sign-on capability
Acumatica
9.8
NetSuite CRM
7.8
Role-based user permissions
Acumatica
9.5
NetSuite CRM
8.7

Reporting & Analytics

Acumatica
9.0
NetSuite CRM
Dashboards
Acumatica
9.1
NetSuite CRM
Standard reports
Acumatica
8.6
NetSuite CRM
Custom reports
Acumatica
9.3
NetSuite CRM

General Ledger and Configurable Accounting

Acumatica
9.3
NetSuite CRM
Accounts payable
Acumatica
9.1
NetSuite CRM
Accounts receivable
Acumatica
9.0
NetSuite CRM
Global Financial Support
Acumatica
9.9
NetSuite CRM
Primary and Secondary Ledgers
Acumatica
9.2
NetSuite CRM
Intercompany Accounting
Acumatica
9.8
NetSuite CRM
Localizations
Acumatica
9.8
NetSuite CRM
Journals and Reconciliations
Acumatica
9.2
NetSuite CRM
Enterprise Accounting
Acumatica
9.0
NetSuite CRM
Configurable Accounting
Acumatica
9.1
NetSuite CRM
Centralized Rules Framework
Acumatica
9.3
NetSuite CRM
Standardized Processes
Acumatica
9.4
NetSuite CRM

Inventory Management

Acumatica
9.7
NetSuite CRM
Inventory tracking
Acumatica
9.8
NetSuite CRM
Automatic reordering
Acumatica
9.5
NetSuite CRM
Location management
Acumatica
9.7
NetSuite CRM
Manufacturing module
Acumatica
9.8
NetSuite CRM

Order Management

Acumatica
9.5
NetSuite CRM
Pricing
Acumatica
9.3
NetSuite CRM
Order entry
Acumatica
9.0
NetSuite CRM
Credit card processing
Acumatica
9.2
NetSuite CRM
Cost of goods sold
Acumatica
9.2
NetSuite CRM
Order Orchestration
Acumatica
9.9
NetSuite CRM
End-to-end order visibility
Acumatica
9.9
NetSuite CRM
Order exception Resolution
Acumatica
9.9
NetSuite CRM

Subledger and Financial Process

Acumatica
9.5
NetSuite CRM
Automated Invoice Processing
Acumatica
9.4
NetSuite CRM
Shared Services Payments
Acumatica
9.2
NetSuite CRM
Billings Management
Acumatica
9.6
NetSuite CRM
Customer Receipt Applications
Acumatica
9.5
NetSuite CRM
Customer Collections
Acumatica
9.2
NetSuite CRM
Revenue Recognition
Acumatica
9.7
NetSuite CRM
Cash Management
Acumatica
9.6
NetSuite CRM
Asset Management
Acumatica
9.2
NetSuite CRM
Travel & Expense Management
Acumatica
9.1
NetSuite CRM
Budgetary Control & Encumbrance Accounting
Acumatica
9.5
NetSuite CRM
Period Close
Acumatica
9.4
NetSuite CRM
Transactions Tax
Acumatica
9.7
NetSuite CRM
Subledger Reconciliations
Acumatica
9.4
NetSuite CRM
3rd Party Accounting Systems
Acumatica
9.9
NetSuite CRM

Project Financial Management

Acumatica
9.9
NetSuite CRM
Budgeting and Forecasting
Acumatica
9.3
NetSuite CRM
Project Costing
Acumatica
9.9
NetSuite CRM
Cost Capture
Acumatica
9.9
NetSuite CRM
Capital Project Management
Acumatica
9.9
NetSuite CRM
Customer Invoicing
Acumatica
9.9
NetSuite CRM
Customer Contract Compliance
Acumatica
9.9
NetSuite CRM
Project Revenue Recognition
Acumatica
9.9
NetSuite CRM
Project Financial Performance Analysis
Acumatica
9.9
NetSuite CRM
Project Financials Dashboard
Acumatica
10.0
NetSuite CRM
Real-time Financial Reporting
Acumatica
10.0
NetSuite CRM
Embedded Business Intelligence
Acumatica
9.9
NetSuite CRM
Project Planning Collaboration
Acumatica
9.9
NetSuite CRM

Project Execution Management

Acumatica
8.0
NetSuite CRM
Project Planning and Scheduling
Acumatica
8.0
NetSuite CRM
Project Manager Dashboard
Acumatica
8.0
NetSuite CRM
Resource Manager Dashboard
Acumatica
8.0
NetSuite CRM
Task Insight for Project Managers
Acumatica
8.0
NetSuite CRM
Team Member Task Collaboration
Acumatica
7.0
NetSuite CRM
Talent Profiles
Acumatica
9.0
NetSuite CRM
Real-Time Project Reporting
Acumatica
8.0
NetSuite CRM

Grants Management

Acumatica
7.8
NetSuite CRM
Award Lifecycle Management
Acumatica
7.0
NetSuite CRM
Spending Control
Acumatica
8.0
NetSuite CRM
Indirect Cost Management
Acumatica
8.0
NetSuite CRM
Billing
Acumatica
8.0
NetSuite CRM

Procurement

Acumatica
7.7
NetSuite CRM
Sourcing Team Collaboration
Acumatica
6.3
NetSuite CRM
Sourcing Analysis
Acumatica
8.0
NetSuite CRM
Bids Analyzed and Compared
Acumatica
8.0
NetSuite CRM
Catalog Shopping E-Commerce for Employees
Acumatica
7.0
NetSuite CRM
Invoice Automated Matching
Acumatica
7.0
NetSuite CRM
Requisitions-to-Purchase Orders Integrated
Acumatica
9.0
NetSuite CRM
Supplier Assessment
Acumatica
8.0
NetSuite CRM
Supplier Management
Acumatica
9.0
NetSuite CRM
Supplier Portal
Acumatica
7.0
NetSuite CRM

Logistics

Acumatica
9.4
NetSuite CRM
Transportation Planning and Optimization
Acumatica
9.9
NetSuite CRM
Transportation Sourcing Management
Acumatica
9.9
NetSuite CRM
Transportation Process Integration
Acumatica
10.0
NetSuite CRM
Transportation Execution Management
Acumatica
10.0
NetSuite CRM
Trade Management
Acumatica
8.0
NetSuite CRM
Customs Entry Management
Acumatica
10.0
NetSuite CRM
Customs Document Management
Acumatica
10.0
NetSuite CRM
Customs Document Collaboration
Acumatica
10.0
NetSuite CRM
Fulfillment Management
Acumatica
8.0
NetSuite CRM
Inventory Visibility
Acumatica
8.0
NetSuite CRM
Warehouse Workforce Management
Acumatica
10.0
NetSuite CRM

Manufacturing

Acumatica
9.7
NetSuite CRM
Production Process Design
Acumatica
9.9
NetSuite CRM
Supply Chain Business Flows
Acumatica
9.9
NetSuite CRM
Production Management
Acumatica
9.7
NetSuite CRM
Contracted Manufacturing Management
Acumatica
9.9
NetSuite CRM
Configuration Management
Acumatica
9.9
NetSuite CRM
Work Definition
Acumatica
9.7
NetSuite CRM
Work Execution
Acumatica
9.7
NetSuite CRM
Advanced Fulfillment
Acumatica
9.5
NetSuite CRM
Manufacturing Costs
Acumatica
9.4
NetSuite CRM

Supply Chain

Acumatica
9.8
NetSuite CRM
Forecasting
Acumatica
9.6
NetSuite CRM
Inventory Planning
Acumatica
9.6
NetSuite CRM
Multi-tier Supply Chain Planning
Acumatica
9.9
NetSuite CRM
Performance Monitoring
Acumatica
10.0
NetSuite CRM

Product Lifecycle Management

Acumatica
9.0
NetSuite CRM
Ideation Management
Acumatica
10.0
NetSuite CRM
Requirements Management
Acumatica
10.0
NetSuite CRM
Proposal Management
Acumatica
9.9
NetSuite CRM
Product Master Data Management
Acumatica
9.0
NetSuite CRM
Vendor Portal
Acumatica
7.0
NetSuite CRM
Project Portfolio Management
Acumatica
8.0
NetSuite CRM

Sales Force Automation

Acumatica
NetSuite CRM
8.1
Customer data management / contact management
Acumatica
NetSuite CRM
8.9
Workflow management
Acumatica
NetSuite CRM
8.0
Territory management
Acumatica
NetSuite CRM
8.3
Opportunity management
Acumatica
NetSuite CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
Acumatica
NetSuite CRM
6.4
Contract management
Acumatica
NetSuite CRM
7.6
Quote & order management
Acumatica
NetSuite CRM
8.4
Interaction tracking
Acumatica
NetSuite CRM
9.0
Channel / partner relationship management
Acumatica
NetSuite CRM
7.7

Customer Service & Support

Acumatica
NetSuite CRM
7.5
Case management
Acumatica
NetSuite CRM
7.7
Call center management
Acumatica
NetSuite CRM
7.0
Help desk management
Acumatica
NetSuite CRM
7.7

Marketing Automation

Acumatica
NetSuite CRM
9.0
Lead management
Acumatica
NetSuite CRM
8.5
Email marketing
Acumatica
NetSuite CRM
9.5

CRM Project Management

Acumatica
NetSuite CRM
8.1
Task management
Acumatica
NetSuite CRM
7.1
Billing and invoicing management
Acumatica
NetSuite CRM
8.1
Reporting
Acumatica
NetSuite CRM
9.0

CRM Reporting & Analytics

Acumatica
NetSuite CRM
8.0
Forecasting
Acumatica
NetSuite CRM
8.0
Pipeline visualization
Acumatica
NetSuite CRM
7.7
Customizable reports
Acumatica
NetSuite CRM
8.4

Social CRM

Acumatica
NetSuite CRM
8.3
Social data
Acumatica
NetSuite CRM
8.0
Social engagement
Acumatica
NetSuite CRM
8.5

Integrations with 3rd-party Software

Acumatica
NetSuite CRM
7.3
Marketing automation
Acumatica
NetSuite CRM
7.5
Compensation management
Acumatica
NetSuite CRM
7.0

Platform

Acumatica
NetSuite CRM
9.0
Mobile access
Acumatica
NetSuite CRM
9.0

Pros

Acumatica

  • Expense reporting - enabled by a smartphone, you can image receipts and create claims quickly
  • Chart of accounts - being able to drill down in an expense category to see the individual claims that make up the total is helpful
  • Reporting - I appreciate the ability to pull a standard report and export to Excel quickly and easily
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Acumatica

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Acumatica

Acumatica 9.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Acumatica

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 8.4
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Support Rating

Acumatica

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.8
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Acumatica

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Acumatica

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acumatica

Acumatica trumps over QuickBooks Enterprise Solutions in many ways. First, Acumatica being in the cloud has given us agility in accessing the platform anywhere and anytime. Second, the dashboard creation feature of Acumatica has given us the ability to customize each dashboard of each of our employees. Lastly, the CRM solution of Acumatica enables us to track, manage, and monitor our sales team.
Parker Ong | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Acumatica

  • Acumatica has saved us so much time, previously having multiple disparate systems for handling our many processes. Now we have one fully integrated system saving us time and money.
Nicole Ronchetti | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

Acumatica

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acumatica Editions & Modules

Additional Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acumatica
9.1
NetSuite CRM
8.6

Likelihood to Renew

Acumatica
9.0
NetSuite CRM
6.5

Usability

Acumatica
NetSuite CRM
8.4

Support Rating

Acumatica
NetSuite CRM
6.8

Online Training

Acumatica
NetSuite CRM
6.7

Implementation Rating

Acumatica
NetSuite CRM
5.9

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