What users are saying about
12 Ratings
12 Ratings
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Score 5.9 out of 101
24 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Really Simple Systems

When you want to keep up with who you called/emailed/mailed/met with. It easily records those activities. When you want to give yourself a reminder to do a particular task at a future date, it easily does that. Keeping up with detailed data about the company - it does that well. Sending an email to a large list--does that well too. I really like Really Simple Systems.
Alison Meredith profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Really Simple Systems
7.5
Customer data management / contact management
ADAPTcrm
7.0
Really Simple Systems
7.9
Workflow management
ADAPTcrm
6.0
Really Simple Systems
10.0
Territory management
ADAPTcrm
6.0
Really Simple Systems
Opportunity management
ADAPTcrm
7.0
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Really Simple Systems
5.2
Contract management
ADAPTcrm
8.0
Really Simple Systems
Quote & order management
ADAPTcrm
7.0
Really Simple Systems
Interaction tracking
ADAPTcrm
8.0
Really Simple Systems
7.1
Channel / partner relationship management
ADAPTcrm
8.0
Really Simple Systems

Customer Service & Support

ADAPTcrm
7.3
Really Simple Systems
8.4
Case management
ADAPTcrm
8.0
Really Simple Systems
8.3
Call center management
ADAPTcrm
7.0
Really Simple Systems
Help desk management
ADAPTcrm
7.0
Really Simple Systems
8.5

Marketing Automation

ADAPTcrm
8.0
Really Simple Systems
6.8
Lead management
ADAPTcrm
8.0
Really Simple Systems
6.9
Email marketing
ADAPTcrm
8.0
Really Simple Systems
6.8

CRM Project Management

ADAPTcrm
8.0
Really Simple Systems
7.4
Task management
ADAPTcrm
9.0
Really Simple Systems
8.0
Billing and invoicing management
ADAPTcrm
8.0
Really Simple Systems
Reporting
ADAPTcrm
7.0
Really Simple Systems
6.8

CRM Reporting & Analytics

ADAPTcrm
7.3
Really Simple Systems
7.5
Forecasting
ADAPTcrm
7.0
Really Simple Systems
7.1
Pipeline visualization
ADAPTcrm
8.0
Really Simple Systems
7.9
Customizable reports
ADAPTcrm
7.0
Really Simple Systems
7.7

Customization

ADAPTcrm
6.3
Really Simple Systems
8.0
Custom fields
ADAPTcrm
6.0
Really Simple Systems
8.2
Custom objects
ADAPTcrm
6.0
Really Simple Systems
8.4
Scripting environment
ADAPTcrm
7.0
Really Simple Systems
API for custom integration
ADAPTcrm
6.0
Really Simple Systems
7.4

Security

ADAPTcrm
7.0
Really Simple Systems
7.9
Single sign-on capability
ADAPTcrm
7.0
Really Simple Systems
Role-based user permissions
ADAPTcrm
7.0
Really Simple Systems
7.9

Social CRM

ADAPTcrm
7.5
Really Simple Systems
Social data
ADAPTcrm
8.0
Really Simple Systems
Social engagement
ADAPTcrm
7.0
Really Simple Systems

Integrations with 3rd-party Software

ADAPTcrm
8.0
Really Simple Systems
Marketing automation
ADAPTcrm
8.0
Really Simple Systems

Platform

ADAPTcrm
Really Simple Systems
7.7
Mobile access
ADAPTcrm
Really Simple Systems
7.7

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • Mass-emailing is pretty easy.
  • Adding tasks to a prospect's account is easy. That task automatically becomes part of a list of historical activities when it is completed. That's a far better system than our previous CRM had.
  • I love that it easily categorizes accounts by company instead of by person. You can still search and do things by person. But we market to companies, and companies add/lose employees all the time. It's great to have a CRM organized by company as its default/best way to organize accounts.
Alison Meredith profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
Never used other CRM
Kimberly Pruitt profile photo

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Company has grown 100% year over year since beginning in 2015.
Kimberly Pruitt profile photo

Screenshots

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
ADAPTcrm Editions & Modules
ADAPTcrm
Additional Pricing Details

Really Simple Systems

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Really Simple Systems Editions & Modules
Really Simple Systems
Edition
Starter
$151
Professional
$332
Enterprise
$503
Free CRM
$04
1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.