Adobe Acrobat DC is the current version of the well-established document / PDF management solution, part of the Adobe Document Cloud (the other part being Adobe's eSign services based on technology acquired with EchoSign in 2011).
$29.99
per month per seat
Esker
Score 7.4 out of 10
N/A
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.
Kofax is very similar to Esker in terms of functionality as well as ease of use. I feel that both programs work well, but neither is very user-friendly. Kofax is more expensive, which is why Esker wins.
It is highly reliable for heavy office workloads as it securely handles legal documents workflow and got some advanced form creation facility. It has got some cool features such as Pdf compression, can edit any form of text or images precisely and most importantly it has got an amazingly accurate OCR engine -Optical Character Recognition, which gives it an edge over any other document editing softwares. Ofcourse every thing has got its own pros and cons, similarly with Adobe Acrobat too, this software is not highly recommended for basic Pdf viewing or lightweight editing as the software eats up a large part of the processor to run which makes our work slower.
Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
I wish the backward compatibility was a little more friendly. PDFLyer had to be updated sooner that we would like when we updated from Adobe 2017 to Adobe 2026.
I wish it had list processing like Excel where it could remove duplicates, change formatting, etc.
Sometimes after an update we lose our plugins and have to restablish the connection to the plugin or reinstall.
We can't enter credit memos in Esker. Need to enter in SAP and then link.
PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
Adobe Acrobat works seamlessly with the other Adobe products we use that are industry-standard. We will certainly continue to use Adobe InDesign, Photoshop, and Illustrator, meaning it will always be convenient to work seamlessly with Adobe Acrobat for our organization. We are happy with the performance of Acrobat and it's meets our expectations.
I would say overall, the product is great and as someone who has used it for many years now, I'm quite familiar with the ins and outs of the application. However, we found that when users were shown it for the first time and a bit after, they would feel a bit overwhelmed by the options and what everything meant. I think the UI could be simplified or an option to have a simplified mode and an advanced mode added.
Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
We have not had availability issues with Adobe Acrobat, or at least none that I am personally aware of. Some may encounter crashes of the software during outages of electricity in their city or neighborhood, which no one can plan for, but with generators in our organization, we have been lucky not to have outages
One of the best features of Adobe Acrobat is its speed and stability. When dealing with massive multi-page files, having to reload a crashed program over and over again would slow down progress unnecessarily. And expanding on that, having the table of contents generated allows me to skip to different pages with ease, a necessary feature with exceptionally long files. word searches are even more helpful with text recognition.
For a while, Acrobat DC crashed pretty frequently. I contacted Adobe Acrobat support about the problem. At first support was unable to provide a solution. After about a month Adobe's software engineers provided a fix. I just wish it had taken less than a month to solve the problem.
They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
I was not involved with the implementation process, so I cannot answer this question. However, when it was installed on my computer system, they did so virtually. I just sat there while they took control of my computer over the network and watch them install it, lickety split
Adobe Acrobat has the most premium features that other software can't offer. The seamless UI is consistent on any device, and the ease of use. The security and the advanced AI features are what you won't get on any other platforms or apps.
I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
I find that many users aren't aware of many features of the software they use, nor may they be comfortable with learning multiple-step processes. For the simplest of PDF purposes (scanning, downloading, exporting), it gets a thumbs-up. For anything involving electronic signatures, meh--causes eyes to glaze over, or forgetting what all is involved.
Definitely a positive ROI when I can receive clear notes/direction on edits for a PDF via Acrobat's comment system, rather than chicken scratch on a printed document.
The ability to password-protect my PDFs so I can make sure only the workforce I want to see the information has been priceless!
As I mentioned before, a huge positive impact is the ability to edit PDFs without having to return to the original file's native software.
We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
