RUN Powered by ADP® vs. Human Interest

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RUN Powered by ADP®
Score 8.5 out of 10
Small Businesses (1-50 employees)
RUN powered by ADP is a benefits administration and payroll platform for small businesses with light additional HR features. It runs on a cloud-based platform with mobile accessibility.N/A
Human Interest
Score 7.4 out of 10
N/A
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
$125
per month
Pricing
RUN Powered by ADP®Human Interest
Editions & Modules
No answers on this topic
Essentials
$120 + $5 per eligible employee
per month
Complete
$150 + $7 per eligible employee
per month
Concierge
$200 + $9 per eligible employee
per month
Offerings
Pricing Offerings
RUN Powered by ADP®Human Interest
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$499 one-time fee
Additional DetailsHuman Interest offers three products, for a choice of 401(k) or 403(b) that fits an organization's needs. All plans offer an all-in-one, no touch 401(k) to make it easy for employers to run and for employees to save. All plans have a setup fee of $499. *Human Interest's average employee expense is 0.57%, compared to a 1.64% average for small 401(k) plans. Source: 401(k) Averages Book, 18th Edition.
More Pricing Information
Community Pulse
RUN Powered by ADP®Human Interest
Considered Both Products
RUN Powered by ADP®

No answer on this topic

Human Interest
Chose Human Interest
We do use run for payroll and other HR tasks, but find HI to be our best solution for 401(k).
Chose Human Interest
Human Interest from a financial standpoint has saved us thousands of dollars in fees by making the switch over from ADP. We have seen a drastic change in how much we were spending on ala carte items at ADP that are included in our flat pricing with Human Interest which was a …
Chose Human Interest
We were switching payroll and 401(k) at the same time. We evaluated both ADP and Paychex for both solutions and, in the end, opted for a different payroll provider and the 401(k) only made sense if payroll was through the same provider. Vanguard has a nice platform, and it was …
Top Pros
Top Cons
Features
RUN Powered by ADP®Human Interest
Payroll Management
Comparison of Payroll Management features of Product A and Product B
RUN Powered by ADP®
8.2
216 Ratings
0% above category average
Human Interest
-
Ratings
Pay calculation9.4208 Ratings00 Ratings
Support for external payroll vendors7.763 Ratings00 Ratings
Off-cycle/On-Demand payment8.8137 Ratings00 Ratings
Benefit plan administration8.090 Ratings00 Ratings
Direct deposit files9.5201 Ratings00 Ratings
Salary revision and increment management9.2156 Ratings00 Ratings
Reimbursement management5.138 Ratings00 Ratings
401(k)
Comparison of 401(k) features of Product A and Product B
RUN Powered by ADP®
-
Ratings
Human Interest
7.3
37 Ratings
8% above category average
Payroll Integration00 Ratings6.931 Ratings
Compliance Maintenance00 Ratings7.235 Ratings
Plan Flexibility00 Ratings7.234 Ratings
Filings and Disclosures00 Ratings7.334 Ratings
Ease of Enrollment00 Ratings7.835 Ratings
Best Alternatives
RUN Powered by ADP®Human Interest
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
OnPay
OnPay
Score 8.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10

No answers on this topic

Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
RUN Powered by ADP®Human Interest
Likelihood to Recommend
8.5
(282 ratings)
7.2
(124 ratings)
Likelihood to Renew
9.8
(19 ratings)
9.9
(8 ratings)
Usability
9.8
(12 ratings)
8.0
(117 ratings)
Availability
9.2
(7 ratings)
10.0
(2 ratings)
Performance
8.4
(7 ratings)
9.4
(2 ratings)
Support Rating
8.4
(22 ratings)
7.1
(7 ratings)
In-Person Training
9.6
(2 ratings)
-
(0 ratings)
Online Training
9.6
(2 ratings)
-
(0 ratings)
Implementation Rating
9.4
(10 ratings)
8.8
(4 ratings)
Configurability
8.2
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.4
(2 ratings)
Ease of integration
9.1
(1 ratings)
10.0
(1 ratings)
Product Scalability
9.1
(8 ratings)
10.0
(2 ratings)
Professional Services
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
9.4
(3 ratings)
10.0
(2 ratings)
Vendor pre-sale
8.3
(4 ratings)
9.4
(2 ratings)
User Testimonials
RUN Powered by ADP®Human Interest
Likelihood to Recommend
ADP
RUN is a great option if you are a mid to small sized company. Due to the functionality, it seems to be designed for companies that are about that size. I do not think it would be suited for a large company or enterprise as the reporting and Payroll procedures can be somewhat limited.
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Human Interest
From an HR standpoint, Human Interest was a seamless integration for our company. It has also been easy for us, as far as regular maintenance because there is nothing that we need to do when we have a new hire come aboard. Human Interest does all of the work for us and without the need for micromanagement. In my position, there is not a single scenario that I can think of where Human Interest is not well suited for a business of our size and type
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Pros
ADP
  • Keeps accurate payroll data for employees as well as the business
  • Provides 24/7 access to employees for their personal needs
  • Keeps us informed of changes in the laws/regulations/rules pertaining to hiring, minimum wage, etc.
  • Submits wages reports to Federal and State authorities
  • Helps us find answers to questions regarding hiring out-of-state employees (remote workers).
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Human Interest
  • They sold us very well in the beginning and the original sales rep brought in his manager which also helped answer questions our executives had.
  • Ease of use for employees seems great. Walking through as an employee is simple and quick. All electronic paperwork is great.
  • Sending reminder emails to sign up for the 401(K) is a great feature that's easy to use. I have used these a lot!
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Cons
ADP
  • Being a small company and as a designated owner, the employee who processes payroll is the only person that gets the notification that payroll is submitted. As the "Owner," it would be best if the "owner" could also get a copy of the processing of payroll. I have to log in to review what was actually submitted...so if incorrect and I miss checking immediately, an employee could be paid incorrectly.
  • The PTO / vacation accrual product does not have the ability to provide a "liability" report of what the accrual balances owed are. I started using the product only to find out that a liability report was not available, nor could it be created.
  • Employee change form is only available after payroll is submitted. It would be more helpful to have the change form available before submission so any potential incorrect changes could be identified before running a final payroll.
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Human Interest
  • We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
  • Sometimes features of the admin dashboard / portal don't work correctly.
  • When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.
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Likelihood to Renew
ADP
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
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Human Interest
We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year
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Usability
ADP
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
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Human Interest
The platform fully integrates with our payroll system and makes onboarding and management of plan participants extremely easy for our team. The portal is super easy for all employees to use and feel comfortable rather than intimidated with their retirement account
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Reliability and Availability
ADP
I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.
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Human Interest
Easy to navigate
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Performance
ADP
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
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Human Interest
Easy to navigate
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Support Rating
ADP
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
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Human Interest
They have a general support email that doesn't provide a case when an email is sent. I had to email multiple times to have an issue addressed which was frustrating and impacted the rating above. Human Interest doesn't have specific account managers which means that it is especially important that the support team is responsive to questions, otherwise, it is unclear if a problem is being worked on. On the other hand, their support team proactively reached out to communicate that an employee of ours was eligible for an additional contribution as they were over 50 years old. Our payroll system had capped the individual's contribution at $19K which is the current year max for most individuals. Human Interest let us know about the additional contribution availability enabling us to quickly update the employee record for future payrolls.
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In-Person Training
ADP
they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.
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Human Interest
No answers on this topic
Online Training
ADP
very easy to learn i think it took maybe one payroll to have it down and we were up and running
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Human Interest
No answers on this topic
Implementation Rating
ADP
Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.
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Human Interest
We didn't realize the timewise federal guidelines take to transfer assets from one group to another.
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Alternatives Considered
ADP
RUN Powered by ADP® blows Paychex Flex out of the water. The ease of using the app and the website is so much better! The detail we are able to see in the payroll section is much improved. Probably the biggest improvement between the two is the customer service. We feel heard, understood, appreciated, and cared for since switching to RUN Powered by ADP®.
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Human Interest
In my other profession, CPA, I have worked with and been involved with numerous other 401K Plan providers. Paychex, Ascensus, Modern Woodman, etc. Some have been very time consuming from implementation to ongoing contributions. Human Interest is a quality organization and has a great platform with easy access and reporting. No heavy lifting and no ongoing tedius work.
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Scalability
ADP
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
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Human Interest
Human Interest is well set up.
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Professional Services
ADP
No answers on this topic
Human Interest
Very professional
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Return on Investment
ADP
  • Providing my clients with the easy to use platform has freed up 2 days worth of work per month for me.
  • It allows clients to have their employees submit onboarding documentation directly into the system saving client confusion/frustration and limiting calls coming into my office.
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Human Interest
  • Our time and effort in managing the 401K plan should be considerably reduced.
  • We have now one contact as opposed to three that we had with our old plan which will help me get answers to questions without having to determine who is in charge of what aspect of the plan.
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ScreenShots

RUN Powered by ADP® Screenshots

Screenshot of the RUN Dashboard with the business' key info front-and-centerScreenshot of the payroll interfaceScreenshot of access to payroll reports and liability amountsScreenshot of the RUN Powered by ADP mobile app, used to process payroll on the goScreenshot of the ADP mobile app, where employees can access their historical payroll statements and year-end tax documents

Human Interest Screenshots

Screenshot of Admin Portal - A summary page offers a snapshot of the plan.Screenshot of Admin Portal - Employee List: See employees at a glance and information such as contribution rate, participation, balance, risk setting, etc.Screenshot of Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.Screenshot of Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.