What users are saying about
18 Ratings
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Score 6.7 out of 101
3 Ratings
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Score 6.4 out of 101

Likelihood to Recommend

AdvancedPM

I believe ADP AdvancedMD is best suited for a small-medium size practice. I could see where it may not be best suited for an eye doctor or hospital type setting. Otherwise, it is great for all other specialties. I have used it at a billing service as well and it was wonderful!
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Prime Suite EHR (Discontinued)

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Feature Rating Comparison

Billing and Claims Management

AdvancedPM
Prime Suite EHR (Discontinued)
8.4
Coding
AdvancedPM
Prime Suite EHR (Discontinued)
8.4

Patient Scheduling

AdvancedPM
Prime Suite EHR (Discontinued)
9.3
Automated appointment reminders
AdvancedPM
Prime Suite EHR (Discontinued)
8.9
Multi-location support
AdvancedPM
Prime Suite EHR (Discontinued)
9.6

Electronic Medical Records

AdvancedPM
Prime Suite EHR (Discontinued)
6.8
Charting / document management
AdvancedPM
Prime Suite EHR (Discontinued)
7.8
Templates
AdvancedPM
Prime Suite EHR (Discontinued)
7.2
Patient portal
AdvancedPM
Prime Suite EHR (Discontinued)
7.6
Mobile/tablet support
AdvancedPM
Prime Suite EHR (Discontinued)
4.8
Integration with other EMR and PM systems
AdvancedPM
Prime Suite EHR (Discontinued)
5.0
E-prescribing
AdvancedPM
Prime Suite EHR (Discontinued)
8.6

Medical Security and Privacy

AdvancedPM
Prime Suite EHR (Discontinued)
9.4
HIPPA compliance
AdvancedPM
Prime Suite EHR (Discontinued)
9.6
Role-based permission levels
AdvancedPM
Prime Suite EHR (Discontinued)
9.6
Data backups and redundancy
AdvancedPM
Prime Suite EHR (Discontinued)
9.3
Local mode / networking failsafe
AdvancedPM
Prime Suite EHR (Discontinued)
9.3

Workflow and Scale

AdvancedPM
Prime Suite EHR (Discontinued)
9.6
Task tracking
AdvancedPM
Prime Suite EHR (Discontinued)
9.6
Specialty-specific workflows
AdvancedPM
Prime Suite EHR (Discontinued)
10.0
Multi-office / multi-physician capabilities
AdvancedPM
Prime Suite EHR (Discontinued)
9.2

Pros

AdvancedPM

  • The customer service at ADP AdvancedMD is second to none. The just created an 'Idea Share' area where clients can talk to each other and offer suggestions on making the software better. They listen to their clients and take suggestions into consideration when considering what updates to include in their next release.
  • The product is very user friendly on both sides (PM and EHR). I have used other products in the past and find ADP AdvancedMD to be to be easiest to navigate.
  • Training and Implementation is great! They give clients the tools and resources necessary to be successful. From an online help file, to videos, to a consultant to help get you started, ADP AdvancedMD wants you to succeed.
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Prime Suite EHR (Discontinued)

  • The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
  • PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
  • PrimeSuite is constantly being enhanced and updated to meet customer needs.
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Cons

AdvancedPM

  • Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
  • Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.
Stanley Harder profile photo

Prime Suite EHR (Discontinued)

  • Updates are often "glitchy" but issues are resolved quickly.
  • Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
  • Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.
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Usability

AdvancedPM

AdvancedPM 10.0
Based on 1 answer
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
No photo available

Prime Suite EHR (Discontinued)

No score
No answers yet
No answers on this topic

Support

AdvancedPM

AdvancedPM 10.0
Based on 1 answer
I believe in this product and have seen it get better and better because they listen to their customers.
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Prime Suite EHR (Discontinued)

No score
No answers yet
No answers on this topic

Implementation

AdvancedPM

AdvancedPM 10.0
Based on 1 answer
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
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Prime Suite EHR (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

AdvancedPM

I love that ADP AdvancedMD is web-based and you can use it from anywhere you have internet access. Support is available 8am-8pm EST, so someone is always there to help if needed. I'm excited about the ICD-10 tools they are giving clients to assist with that process. They do regular software updates and listen to client feedback when deciding what updates to perform and the updates are no cost to the clients
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Prime Suite EHR (Discontinued)

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
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Pricing Details

AdvancedPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Prime Suite EHR (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

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