<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
119 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101

UiPath Enterprise RPA Platform

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
119 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

UiPath Enterprise RPA Platform

UiPath is very well suited for automating the monotonous manual task. Also, the UiPath community and the slack channel is very responsive and you get the response quickly. Not to forget the newly introduced UiPath go platform this year, which is a repository of solutions, snippets and custom activities. Scenarios which needs user inputs to complete the task might be a bit difficult with UiPath. Also integrating AI is not in the current capability, but is being introduced in Q3. Thus will have to play around with that to say anything about it.
Adit Kansara profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
UiPath Enterprise RPA Platform
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform
Service restoration
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
UiPath Enterprise RPA Platform
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
UiPath Enterprise RPA Platform

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
UiPath Enterprise RPA Platform
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
UiPath Enterprise RPA Platform
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
UiPath Enterprise RPA Platform

Change management

Agiloft Flexible Service Desk Suite
9.9
UiPath Enterprise RPA Platform
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
UiPath Enterprise RPA Platform
Service-level management
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform

Pros

Agiloft Flexible Service Desk Suite

  • Personalize for "US"
  • Very Easy to Use
Lanetta Ashley profile photo

UiPath Enterprise RPA Platform

  • User-friendly interface. It is very easy to get UiPath expert. The only mantra is getting your hands dirty and you will be a guru of it in no time.
  • I believe UiPath Academy is well organized to get you started with the RPA.
Adit Kansara profile photo

Cons

Agiloft Flexible Service Desk Suite

  • We are primarily a Microsoft IT Shop. We would love to support/integration with SQL Server Reporting Services.
Robert Kaplan profile photo

UiPath Enterprise RPA Platform

  • Artificial Intelligence and decision making capability for BOTs in the long run
  • Automatic licence management between different tenants based on work load
  • Being an industry leader, UiPath can focus on zero coding environment so that even people with no programming knowledge can use it
Arun Antony profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo

UiPath Enterprise RPA Platform

UiPath Enterprise RPA Platform 8.4
Based on 5 answers
UiPath being the best RPA product was easy to understand, learn, implement and deploy to production. UiPath provides free training to all modules and a free certification program. Also the support system is very responsive
Arun Antony profile photo

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

UiPath Enterprise RPA Platform

UiPath Enterprise RPA Platform 8.2
Based on 4 answers
fully satisfied and recommendable
Arun Antony profile photo

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

UiPath Enterprise RPA Platform

UiPath Enterprise RPA Platform 8.2
Based on 3 answers
for the best in industry level support.
Arun Antony profile photo

Alternatives Considered

Agiloft Flexible Service Desk Suite

Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
No photo available

UiPath Enterprise RPA Platform

  • Active community
  • Edit objects by selector
  • Friendly interface
Felipe Rangel profile photo

Return on Investment

Agiloft Flexible Service Desk Suite

  • Employee efficiency is much higher, as they aren't spending time on tasks that don't add value.
  • From a sales perspective, we have a much better view on what is in the pipeline, and what the likely conversion % is.
  • Overall, we are much more organized due to the tool, and I think mainly it is due to the increased visibility that is possible. Tracking processes, automating reminders, etc makes our operations department run much more effectively. We are looking forward to how much more we can get out of the tool in the future.
Michael Canino profile photo

UiPath Enterprise RPA Platform

  • Immediate savings are visible and ROI can be achieved in the short-term itself
  • Can scale up/down the BOTs easily, instead of recruiting/layoffs of employees
  • The integration capability helps to bring end-to-end automation capability under a single roof with UiPath
Arun Antony profile photo

Screenshots

UiPath Enterprise RPA Platform

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

UiPath Enterprise RPA Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison