Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

UiPath Enterprise RPA Platform

4 Ratings
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

UiPath Enterprise RPA Platform

UiPath is well suited to repetitive and rote surface tasks which individuals would usually carry out. This allows the to focus on more complex tasks. The type of rote tasks are form filling, data entry, data copy, for example. UiPath is also well suited to jobs which have many step processes, which they can either handle start to finish, or in parts as an attended robot installed on a users machine
Ben Williams profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
UiPath Enterprise RPA Platform
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform
Service restoration
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
UiPath Enterprise RPA Platform
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
UiPath Enterprise RPA Platform

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
UiPath Enterprise RPA Platform
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
UiPath Enterprise RPA Platform
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
UiPath Enterprise RPA Platform

Change management

Agiloft Flexible Service Desk Suite
9.8
UiPath Enterprise RPA Platform
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
UiPath Enterprise RPA Platform
Service-level management
Agiloft Flexible Service Desk Suite
10.0
UiPath Enterprise RPA Platform

Reporting & Analytics

Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
4.0
Dashboards
Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
4.0

Process Engine

Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
7.7
Process designer
Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
10.0
Process simulation
Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
6.0
Support for modeling languages
Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
7.0

Collaboration

Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
10.0
Social collaboration tools
Agiloft Flexible Service Desk Suite
UiPath Enterprise RPA Platform
10.0

Pros

  • Agiloft's performance has been excellent. This includes 1) Scalability, 2) System response, and 3) Reliability. We have not had a reported issue with the system for at least 2 years.
  • Professional Services. When we had an issue interfacing with an external data mart we brought in Agiloft's Professional Services and got a quick, cost-effective solution.
  • Strategic Planning. As we look to the future we are hoping to move to the ITIL model. We love Agiloft's solution and have embraced it as our future direction.
  • Flexibility. This includes 1) Custom form design, 2) Routing based on just about any criteria, 3) Addition of attributes, 4) Search capabilities for end users.
Robert Kaplan profile photo
  • Interacts with our surface systems, carrying out actions are staff normally do.
  • They allow us to keep processes the same across the business. Irrelevant of department or experience every robot does the task the same way.
  • It is simple and easy to use, but there are underlying complexities in order to complete more complicated tasks.
Ben Williams profile photo

Cons

  • We are primarily a Microsoft IT Shop. We would love to support/integration with SQL Server Reporting Services.
Robert Kaplan profile photo
  • In background reporting, to allow for more detail from the robot run time.
  • For attended robots to also allow for coworking on the system as part of the out of the box product.
  • To allow for step through testing.
Ben Williams profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
UiPath Enterprise RPA Platform10.0
Based on 1 answer
We have used this software for nearly two years and have multiple processes using the software, we are fully invested in the automation through UiPath
Ben Williams profile photo

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
No photo available
Much easier and simpler to implement, however still a very powerful tool. We found that AA had a high knowledge barrier entry to use and we were unable to allocate the right resources to the development of the tool at the time. There is a large online community for UiPath and that encourages collaboration and usage.
Ben Williams profile photo

Return on Investment

  • Employee efficiency is much higher, as they aren't spending time on tasks that don't add value.
  • From a sales perspective, we have a much better view on what is in the pipeline, and what the likely conversion % is.
  • Overall, we are much more organized due to the tool, and I think mainly it is due to the increased visibility that is possible. Tracking processes, automating reminders, etc makes our operations department run much more effectively. We are looking forward to how much more we can get out of the tool in the future.
Michael Canino profile photo
  • We have had a high ROI
  • We have buy in across the business into automation
  • UiPath is used for business emergencies, which require a quick fix that there are no users to assist with i.e send correction letters or SMS.
Ben Williams profile photo

Screenshots

UiPath Enterprise RPA Platform

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

UiPath Enterprise RPA Platform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details