What users are saying about

AgoraPulse

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Top Rated
279 Ratings
20 Ratings

AgoraPulse

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Top Rated
279 Ratings
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Score 8.5 out of 101
20 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Social Mention

Social Mention is a great tool for monitoring social media. This Tool can also be used to search specifically taking the keywords in the blogs, comments, news etc. It offers a third party API for users. It can be used to send email to clients of their brand performance data. This tool can indicate if your mentions are angry, happy or neutral but the data can't be reliable.
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Social Mention
Boolean keyword searches
AgoraPulse
7.8
Social Mention
Filtering out noise/spam
AgoraPulse
7.2
Social Mention
Sentiment analysis
AgoraPulse
9.1
Social Mention
Broad channel coverage
AgoraPulse
8.5
Social Mention

Publishing

AgoraPulse
8.1
Social Mention
Content planning and scheduling
AgoraPulse
8.8
Social Mention
Audience targeting
AgoraPulse
6.7
Social Mention
Content optimization
AgoraPulse
9.1
Social Mention
Workflow management
AgoraPulse
7.9
Social Mention

Engagement

AgoraPulse
7.6
Social Mention
Automated routing and prioritization
AgoraPulse
6.4
Social Mention
Customer interaction histories
AgoraPulse
8.4
Social Mention
Bulk actions
AgoraPulse
7.9
Social Mention

Marketing

AgoraPulse
7.6
Social Mention
Lead generation
AgoraPulse
6.6
Social Mention
Content marketing
AgoraPulse
9.1
Social Mention
Paid media management
AgoraPulse
8.2
Social Mention
Campaigns and promotions
AgoraPulse
6.7
Social Mention

Channel coverage/integration

AgoraPulse
8.6
Social Mention
Twitter
AgoraPulse
9.1
Social Mention
Facebook
AgoraPulse
8.9
Social Mention
Instagram
AgoraPulse
7.8
Social Mention

Reporting/analytics

AgoraPulse
7.3
Social Mention
Campaign success analytics
AgoraPulse
7.7
Social Mention
Real-time tracking
AgoraPulse
7.3
Social Mention
Competitor analysis
AgoraPulse
6.9
Social Mention

Account management

AgoraPulse
7.4
Social Mention
Role-based user permissions & privileges
AgoraPulse
8.3
Social Mention
Mobile access
AgoraPulse
6.6
Social Mention

Pros

  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
Bianca Bridges profile photo
  • Can predict future response from today's number.
  • Let's you judge which types of campaigns to run.
  • Has a very well managed dashboard of results.
No photo available

Cons

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo
  • Under the "Free" dashboard you are limited to only receiving weekly results.
  • Can't negate those tags which contain my tags.
  • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Social Mention8.0
Based on 5 answers
I love that Social Mention is so easy to use. It does not take a long time to learn how to navigate the site when you need information quickly. I don't use it as much in my new job, but I recommend it for basic monitoring and when you need social media information right away
Marissa Ferri profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Social Mention7.0
Based on 1 answer
It doesn't work as well since we changed our name. We used to have a very unique twitter handle etc. so it was easier for social mention to find us. For folks who have unique names it's excellent if you don't it may not be that helpful.
Kathy Hughes Langfield, MBA profile photo

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
Topsy can help users to analyze and search tweets. It is only twitter based whereas Social Mention is based on a lot of social media panels. Users can look for videos, pictures, status, tweets using Social Mention. Social Mention offers a lot more options than Topsy like finding the top user, hashtags, top mentions etc.
No photo available

Return on Investment

  • Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes!
  • AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.
Kris White profile photo
  • Real-time analytics of your brand or campaigns mentions in all over social media sites.
  • Performance calculation, impact on users, advertisements .
  • The measure of the range of influence.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Social Mention

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Social Mention Editions & Modules
Social Mention
Additional Pricing Details

Social Mention More Information