What users are saying about

AgoraPulse

Top Rated
265 Ratings

Social Mention

20 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Social Mention

20 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

AgoraPulse

For us, AgoraPulse was a solution to a communication problem. We tried several other social media monitoring platforms in the past but with poor results. AgoraPulse has taken the information from several popular platforms and streamlined the way we see it! Everything is on one place and we can interact with people directly from the dashboard!
Christopher Kimball profile photo

Social Mention

Social Mention is a great tool for monitoring social media. This Tool can also be used to search specifically taking the keywords in the blogs, comments, news etc. It offers a third party API for users. It can be used to send email to clients of their brand performance data. This tool can indicate if your mentions are angry, happy or neutral but the data can't be reliable.
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Social Mention
Boolean keyword searches
AgoraPulse
7.8
Social Mention
Filtering out noise/spam
AgoraPulse
7.1
Social Mention
Sentiment analysis
AgoraPulse
9.1
Social Mention
Broad channel coverage
AgoraPulse
8.5
Social Mention

Publishing

AgoraPulse
8.1
Social Mention
Content planning and scheduling
AgoraPulse
8.8
Social Mention
Audience targeting
AgoraPulse
6.7
Social Mention
Content optimization
AgoraPulse
9.1
Social Mention
Workflow management
AgoraPulse
7.9
Social Mention

Engagement

AgoraPulse
7.5
Social Mention
Automated routing and prioritization
AgoraPulse
6.4
Social Mention
Customer interaction histories
AgoraPulse
8.4
Social Mention
Bulk actions
AgoraPulse
7.9
Social Mention

Marketing

AgoraPulse
7.6
Social Mention
Lead generation
AgoraPulse
6.5
Social Mention
Content marketing
AgoraPulse
9.1
Social Mention
Paid media management
AgoraPulse
8.2
Social Mention
Campaigns and promotions
AgoraPulse
6.7
Social Mention

Channel coverage/integration

AgoraPulse
8.6
Social Mention
Twitter
AgoraPulse
9.2
Social Mention
Facebook
AgoraPulse
8.9
Social Mention
Instagram
AgoraPulse
7.8
Social Mention

Reporting/analytics

AgoraPulse
7.3
Social Mention
Campaign success analytics
AgoraPulse
7.6
Social Mention
Real-time tracking
AgoraPulse
7.4
Social Mention
Competitor analysis
AgoraPulse
6.9
Social Mention

Account management

AgoraPulse
7.4
Social Mention
Role-based user permissions & privileges
AgoraPulse
8.3
Social Mention
Mobile access
AgoraPulse
6.6
Social Mention

Pros

  • Easy to Setup. Before even signing up, I was already able to try the product at once. This tells me how hassle-free it is to setup apps in AgoraPulse.
  • Analytics. I like how it gives a detailed funnel for conversion, its pretty useful to know where we're having high drop-offs and can tweak that part a bit.
Marianne Ho profile photo
  • Keeps real time data tracking of campaign and brand performance
  • Predict future performance
  • One can analyse which campaigns and marketing to be done in future to increase sales.
No photo available

Cons

  • When queueing content I can only choose one category for a single channel. When I queue content for multiple channels at the same time, I have to go back to the other channels and reassign the content to the particular category I want. That's a bit time-consuming and repetitive. It would be great if at the moment of queueing the content to different social media channels I could specify the categories for each channel at that point, so I don't have to go back and reassign the content that went to the "general" category to the relevant category I want to queue it into.
  • Sometimes the interface disconnect and is a bit slow, but I guess it's probably due to a very heavy usage. That seems to happen at a certain time of the day, so I think it's probably the usage load that affect the performance.
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
  • Under the "Free" dashboard you are limited to only receiving weekly results.
  • Can't negate those tags which contain my tags.
  • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The price is right, the platform is a performer and the staff at AgoraPulse is unparalleled. They also have a great blog that is highly topical---keeps me on top of social media. It's the best social media blog I have found---and I read a lot of blogs!
Jackie Eldridge profile photo
Social Mention8.0
Based on 5 answers
I love that Social Mention is so easy to use. It does not take a long time to learn how to navigate the site when you need information quickly. I don't use it as much in my new job, but I recommend it for basic monitoring and when you need social media information right away
Marissa Ferri profile photo

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Social Mention7.0
Based on 1 answer
It doesn't work as well since we changed our name. We used to have a very unique twitter handle etc. so it was easier for social mention to find us. For folks who have unique names it's excellent if you don't it may not be that helpful.
Kathy Hughes Langfield, MBA profile photo

Alternatives Considered

AgoraPulse wins on:
  • Queueing to create evergreen content.
  • Ease of user interface.
  • Design of the user interface is much cleaner and easier to use.
  • Features for publishing and scheduling content.
  • Reporting
  • Great onboard tutorials.
  • Make "doing social media" enjoyable and effective.
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
I've also used GroupHigh to evaluate blogs - I like this tool because it gives me exact numbers on impressions and Twitter and Facebook followers. I can also search keywords on this database and search by location to pull blogs with the content and level of popularity/credibility I need for a project
Marissa Ferri profile photo

Return on Investment

  • Saves me a lot of time.
  • Streamlined social media management.
  • Good value for money.
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
  • Increased our awareness of market segments
  • Increased our ability to reach out to our consumers
  • Helped to position products
Lauren Fortuna profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Social Mention

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Social Mention Editions & Modules
Social Mention
Additional Pricing Details

Social Mention More Information