What users are saying about
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Top Rated
307 Ratings
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Top Rated
112 Ratings

Agorapulse

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Top Rated
307 Ratings
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Score 8.5 out of 101

Sprinklr Social + Messaging Suite

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Top Rated
112 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Agorapulse

If you are managing social media for other businesses, you need AgoraPulse. If you only have your own business and you only have one page per social media platform, I wouldn't spend the money on it.
Jennifer Herring profile photo

Sprinklr Social + Messaging Suite

Sprinklr is a great platform to manage your social media presence, especially when you get to a point when you have a multitude of different channels and teams working together. It will allow you to oversee all scheduled posts, engagements, incoming messages, etc. It also provides more in-depth features like the ability to dissect your community. Reporting for social is good too, even though it could benefit from further customization.
I would not use Sprinklr is you only have a handful of channels (free tools would do the trick for this) or for social listening alone.
Romain Vezirian profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Sprinklr Social + Messaging Suite
7.0
Boolean keyword searches
Agorapulse
7.8
Sprinklr Social + Messaging Suite
7.4
Filtering out noise/spam
Agorapulse
7.2
Sprinklr Social + Messaging Suite
6.4
Sentiment analysis
Agorapulse
9.1
Sprinklr Social + Messaging Suite
6.1
Broad channel coverage
Agorapulse
8.5
Sprinklr Social + Messaging Suite
8.2

Publishing

Agorapulse
8.1
Sprinklr Social + Messaging Suite
7.3
Content planning and scheduling
Agorapulse
8.8
Sprinklr Social + Messaging Suite
8.3
Audience targeting
Agorapulse
6.7
Sprinklr Social + Messaging Suite
6.7
Content optimization
Agorapulse
9.1
Sprinklr Social + Messaging Suite
7.3
Workflow management
Agorapulse
7.9
Sprinklr Social + Messaging Suite
7.1

Engagement

Agorapulse
7.5
Sprinklr Social + Messaging Suite
8.0
Automated routing and prioritization
Agorapulse
6.4
Sprinklr Social + Messaging Suite
7.8
Customer interaction histories
Agorapulse
8.4
Sprinklr Social + Messaging Suite
8.2
Bulk actions
Agorapulse
7.9
Sprinklr Social + Messaging Suite
8.2

Marketing

Agorapulse
7.6
Sprinklr Social + Messaging Suite
7.2
Lead generation
Agorapulse
6.6
Sprinklr Social + Messaging Suite
7.3
Content marketing
Agorapulse
9.1
Sprinklr Social + Messaging Suite
8.1
Paid media management
Agorapulse
8.2
Sprinklr Social + Messaging Suite
6.6
Campaigns and promotions
Agorapulse
6.7
Sprinklr Social + Messaging Suite
6.9

Channel coverage/integration

Agorapulse
8.2
Sprinklr Social + Messaging Suite
8.1
Twitter
Agorapulse
9.0
Sprinklr Social + Messaging Suite
9.2
Facebook
Agorapulse
8.9
Sprinklr Social + Messaging Suite
8.6
LinkedIn
Agorapulse
7.4
Sprinklr Social + Messaging Suite
8.9
Instagram
Agorapulse
7.7
Sprinklr Social + Messaging Suite
7.7
Google+
Agorapulse
Sprinklr Social + Messaging Suite
8.8
Pinterest
Agorapulse
Sprinklr Social + Messaging Suite
6.8
YouTube
Agorapulse
Sprinklr Social + Messaging Suite
6.8

Reporting/analytics

Agorapulse
7.3
Sprinklr Social + Messaging Suite
8.3
Campaign success analytics
Agorapulse
7.7
Sprinklr Social + Messaging Suite
9.0
Real-time tracking
Agorapulse
7.3
Sprinklr Social + Messaging Suite
7.9
Competitor analysis
Agorapulse
6.9
Sprinklr Social + Messaging Suite
8.0

Account management

Agorapulse
7.4
Sprinklr Social + Messaging Suite
7.3
Role-based user permissions & privileges
Agorapulse
8.3
Sprinklr Social + Messaging Suite
8.0
Mobile access
Agorapulse
6.6
Sprinklr Social + Messaging Suite
6.7

Pros

Agorapulse

  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
Jennifer Herring profile photo

Sprinklr Social + Messaging Suite

  • Automated reporting based on consistently tagged content and defined recipients
  • Text analytics for location-based review insights
  • Understanding sentiment of inbound conversation
  • Full-service tool customization
No photo available

Cons

Agorapulse

  • I would like to see a grid preview for Instagram that allows you to drag and drop the order of the posts.
  • I would like to see the ability to provide a client a link to their planned/scheduled content for viewing and/or approval without the need to make them a member of the team.
  • I would like the ability to create and save hashtag groups for each profile.
Jennifer Herring profile photo

Sprinklr Social + Messaging Suite

  • Tool is difficult to adopt by users non-endemic to social media (the PHD of social software)
  • Not a lot of automated or "lite" features for easy enablement
  • Enablement involves heavy time commitment and comprehension by internal team
No photo available

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 2 answers
No answer on this topic is available.

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

Agorapulse

Agorapulse 9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 1.0
Based on 7 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

Agorapulse

No score
No answers yet
No answers on this topic

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

Agorapulse

Agorapulse 7.3
Based on 1 answer
No answer on this topic is available.

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
No photo available

Alternatives Considered

Agorapulse

I tested several social media scheduling tools. I went with AgoraPulse for a couple of reasons.
  • The reporting was reliable
  • The system was user-friendly
  • The customer service is AMAZING and fast
  • Features are tested and reliable before they are rolled out
  • The pricing for the features was fair
  • The comment feed is real-time
  • There is a variety of publishing options
Jennifer Herring profile photo

Sprinklr Social + Messaging Suite

Sprinklr was the most robust, customizable. Other tools also lacked in certain functionalities and Sprinklr provided all that we needed.
No photo available

Scalability

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Sprinklr Social + Messaging Suite

Sprinklr Social + Messaging Suite 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

Agorapulse

  • More social interactions with students, alumni, and prospective students through social inbox.
  • Increased visibility for events, research, and awards.
  • Increased our efficiency as it is allowing us to expand into other social media channels.
Joey McNamara profile photo

Sprinklr Social + Messaging Suite

  • Easy to use and has allowed for field adoption
  • Increased sla for responses
  • Tracking sentiment
Erin Daly profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

Sprinklr Social + Messaging Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sprinklr Social + Messaging Suite Editions & Modules

Sprinklr Social + Messaging Suite
Additional Pricing Details
Pricing is configurable based on enterprise needs.

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