What users are saying about

Airtable

218 Ratings

Jira Service Desk

Top Rated
234 Ratings

Airtable

218 Ratings
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Score 9.1 out of 101

Jira Service Desk

Top Rated
234 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

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Likelihood to Recommend

Airtable

I think Airtable is ideal for any medium-sized organization to manage contacts and organizations (like a CRM function), content marketing efforts, advertising and PR schedules, events, and perhaps marketing assets (still testing this on our end). I would be interested to see how it would perform managing a medium-sized product database, say a thousand products. I suspect it could do a pretty good job, however I can't speak to it's ability to connect to external systems like to feed a website. My first plan for managing my organization's needs was to install Salesforce as we can get the software for free as a non-profit. After using Airtable, I would encourage anyone to try Airtable first before trying something more complex. Two reasons: A) it's free to try and there is very little setup required before you start getting real use out of it; and B) even if you don't ultimately use it as your main system it is an ideal tool for designing what your data schema is going to look like. But I think many people will be pleasantly surprised to find that they don't need to graduate to a "bigger" system. I suppose where Airtable may not be appropriate would be with a huge organization with tens to hundreds of people managing the data. You would then want something where you can lock down and control more of the inputs on a user group level.
James Shafstall profile photo

Jira Service Desk

Jira is a great tool for organizations who already have a well-defined process for tickets/projects.If your organization does not have multiple stakeholders who take part in tickets/projects this tool may not be the best fit.It makes QA much easier since all communication between QA team and developers are in once place (with screenshots, short videos, etc).
Brent Gostkowski profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
Jira Service Desk
Task Management
Airtable
8.0
Jira Service Desk
Resource Management
Airtable
8.2
Jira Service Desk
Gantt Charts
Airtable
7.5
Jira Service Desk
Scheduling
Airtable
7.5
Jira Service Desk
Workflow Automation
Airtable
7.7
Jira Service Desk
Team Collaboration
Airtable
8.7
Jira Service Desk
Support for Agile Methodology
Airtable
7.9
Jira Service Desk
Support for Waterfall Methodology
Airtable
7.7
Jira Service Desk
Document Management
Airtable
7.8
Jira Service Desk
Email integration
Airtable
7.2
Jira Service Desk
Mobile Access
Airtable
7.5
Jira Service Desk
Timesheet Tracking
Airtable
7.9
Jira Service Desk
Change request and Case Management
Airtable
8.0
Jira Service Desk
Budget and Expense Management
Airtable
8.1
Jira Service Desk

Incident and problem management

Airtable
Jira Service Desk
8.8
Organize and prioritize service tickets
Airtable
Jira Service Desk
8.8
Expert directory
Airtable
Jira Service Desk
9.0
Service restoration
Airtable
Jira Service Desk
9.5
Self-service tools
Airtable
Jira Service Desk
8.2
Subscription-based notifications
Airtable
Jira Service Desk
10.0
ITSM collaboration and documentation
Airtable
Jira Service Desk
8.3
ITSM reports and dashboards
Airtable
Jira Service Desk
8.2

ITSM asset management

Airtable
Jira Service Desk
10.0
Configuration mangement
Airtable
Jira Service Desk
10.0
Asset management dashboard
Airtable
Jira Service Desk
10.0
Policy and contract enforcement
Airtable
Jira Service Desk
10.0

Change management

Airtable
Jira Service Desk
7.7
Change requests repository
Airtable
Jira Service Desk
8.3
Change calendar
Airtable
Jira Service Desk
6.5
Service-level management
Airtable
Jira Service Desk
8.5

Pros

  • Organization: Helps keep the various programs and rentals, along with all contact information, notes, and budgeting requests in line.
  • Task Management: Easy to share documents with both team members and outside contacts, such as board members and volunteers, to assign and keep track of tasks related to the various programs, events, and exhibits we host. Also helps keep track of priority of these tasks.
  • Flexible: Only having used the product for a few weeks, AirTable has proven to be a very flexible platform to use and adapt to our various needs. I am already looking forward to learning about the deeper functionality of the program and how we can adapt it for our use.
Max Stevenson profile photo
  • allows multiple users to collaborate on the same project with ease.
  • offers multiple reporting options to track tickets.
  • automated emails relating to updates - users are always notified when they need to take action on a particular task.
Brent Gostkowski profile photo

Cons

  • Forms can only create new records, not update existing records with additional information.
  • Forms do not make use of 'default' values when creating new records.
  • 'Default' values are limited to certain field types.
Ana Nelson profile photo
  • Customized reports are not really flexible, easy to learn and generate for quality metrics in particular.
  • It is more effective for small to medium-sized companies. It might not be suitable for a larger company with more than 5000-6000 users; it's only scaleable to a certain point.
  • The fields are not dynamics. Once we choose a field, only related values are shown instead of irrelevant values.
No photo available

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
Jira Service Desk6.0
Based on 1 answer
I give it this rating because one has to be a creator or a master of tool before he renews it.
No photo available

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
No score
No answers yet
No answers on this topic

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I don't currently have experience with other platforms that are related to AirTable, other than, perhaps, Excel. AirTable has, by far, much more adaptability and the ability to customize "smart" spreadsheets for our needs.
Max Stevenson profile photo
We have looked into other software and still use the others like Zendesk and Wrike in other departments but Jira Service desk made the most sense due to our Product development teams using Jira Software already. It was easy to keep it all under one umbrella giving us the ease of use.
Andrew Vawdrey profile photo

Return on Investment

  • Airtable has helped us totally automate our complimentary pass system, saving printing costs and staff time.
  • Airtable has helped us to prototype systems and have them go live in minutes or hours.
Ana Nelson profile photo
  • It has allowed us to do better reporting on our bugs and enancements.
  • It has allowed for less back and forth for end users submitting it.
  • It allows the end users to know what information we need when they are submitting the requests.
  • It was slightly costly to set up for us as we used a consultant agency to do this. However, I think it is pretty easy to setup if you want to do it yourself.
Taylor Campbell profile photo

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Airtable Editions & Modules
Airtable
Additional Pricing Details

Jira Service Desk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Jira Service Desk Editions & Modules
Jira Service Desk
Edition
Small Teams
$101
Growing teams
$202
Large teams
Discount3
1. per agent for up to 3 agents
2. per agent per month for 4-15 agents
3. per agent for 16+ agents
Additional Pricing Details
View the pricing calculator for 16+ agents here: https://www.atlassian.com/software/jira/service-desk/pricing/upcoming#pricing-calculator