What users are saying about
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357 Ratings
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Top Rated
464 Ratings

Airtable

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357 Ratings
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Score 8.6 out of 100

Zoho CRM

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Top Rated
464 Ratings
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Score 8 out of 100

Likelihood to Recommend

Airtable

Airtable is an incredibly powerful tool for basic spreadsheet tasks used in your departments, especially if those spreadsheets are being shared and used by multiple departments. It's a better designed spreadsheet, [compared to] what Excel and Google Sheets offers. [It] has multiple view options so that each team can see the data in the way that makes the most sense for their team.
Adam Montgomery | TrustRadius Reviewer

Zoho CRM

Zoho CRM is a must for anyone using the rest of the Zoho CRM platform. Again, it acts as a hub with it's tight integrations with other Zoho apps. Making it the one Zoho app that our project users can log in to each day to see emails, tasks, deal status, etc. As an administrator it's vitally important to optimize how we set-up our Zoho CRM to provide the most useful and beneficial info to our users while requiring them to enter the least about of data. This is where the power of Zoho CRM workflows come in.
Jon Porreca | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Airtable
8.0
Zoho CRM
Task Management
Airtable
8.3
Zoho CRM
Resource Management
Airtable
8.0
Zoho CRM
Gantt Charts
Airtable
7.5
Zoho CRM
Scheduling
Airtable
7.9
Zoho CRM
Workflow Automation
Airtable
8.0
Zoho CRM
Team Collaboration
Airtable
8.9
Zoho CRM
Support for Agile Methodology
Airtable
7.8
Zoho CRM
Support for Waterfall Methodology
Airtable
7.7
Zoho CRM
Document Management
Airtable
7.9
Zoho CRM
Email integration
Airtable
8.0
Zoho CRM
Mobile Access
Airtable
8.0
Zoho CRM
Timesheet Tracking
Airtable
7.8
Zoho CRM
Change request and Case Management
Airtable
8.0
Zoho CRM
Budget and Expense Management
Airtable
8.5
Zoho CRM

Sales Force Automation

Airtable
Zoho CRM
7.6
Customer data management / contact management
Airtable
Zoho CRM
8.0
Workflow management
Airtable
Zoho CRM
7.7
Territory management
Airtable
Zoho CRM
7.0
Opportunity management
Airtable
Zoho CRM
7.7
Integration with email client (e.g., Outlook or Gmail)
Airtable
Zoho CRM
7.5
Contract management
Airtable
Zoho CRM
7.3
Quote & order management
Airtable
Zoho CRM
7.3
Interaction tracking
Airtable
Zoho CRM
8.0
Channel / partner relationship management
Airtable
Zoho CRM
7.7

Customer Service & Support

Airtable
Zoho CRM
6.9
Case management
Airtable
Zoho CRM
7.2
Call center management
Airtable
Zoho CRM
6.6
Help desk management
Airtable
Zoho CRM
6.9

Marketing Automation

Airtable
Zoho CRM
8.4
Lead management
Airtable
Zoho CRM
8.5
Email marketing
Airtable
Zoho CRM
8.4

CRM Project Management

Airtable
Zoho CRM
7.6
Task management
Airtable
Zoho CRM
7.5
Billing and invoicing management
Airtable
Zoho CRM
7.3
Reporting
Airtable
Zoho CRM
7.9

CRM Reporting & Analytics

Airtable
Zoho CRM
7.5
Forecasting
Airtable
Zoho CRM
7.1
Pipeline visualization
Airtable
Zoho CRM
7.8
Customizable reports
Airtable
Zoho CRM
7.6

Customization

Airtable
Zoho CRM
7.6
Custom fields
Airtable
Zoho CRM
8.1
Custom objects
Airtable
Zoho CRM
7.2
Scripting environment
Airtable
Zoho CRM
7.8
API for custom integration
Airtable
Zoho CRM
7.1

Security

Airtable
Zoho CRM
8.3
Single sign-on capability
Airtable
Zoho CRM
8.2
Role-based user permissions
Airtable
Zoho CRM
8.3

Social CRM

Airtable
Zoho CRM
7.3
Social data
Airtable
Zoho CRM
7.3
Social engagement
Airtable
Zoho CRM
7.3

Integrations with 3rd-party Software

Airtable
Zoho CRM
6.9
Marketing automation
Airtable
Zoho CRM
7.3
Compensation management
Airtable
Zoho CRM
6.5

Platform

Airtable
Zoho CRM
6.8
Mobile access
Airtable
Zoho CRM
6.8

Pros

Airtable

  • Airtable has the best customization features out there. They allow you to customize you spreadsheets or tables in a variety of formats. They allow you to customize a variety of field types, field sizes and various colors.
  • Airtable has a great collaboration feature that makes it easy to share and grant access to tables and a variety of information.
  • Airtable has great compatibilities that allows you to directly upload spreadsheets from excel into a customizable table.
  • Airtable is easy to teach and understand quickly, and does not take time for someone who is not technically advanced to understand
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Airtable

  • Pricing model: we don't like how we have to pay per user.
  • Calendar view: we wish the calendar view was better, or if there were different types of calendar views. Right now there is just one.
  • Complicated: some parts of the app are a little complicated.
Brian Chung | TrustRadius Reviewer

Zoho CRM

  • The navigation is a little clunky
  • Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
  • You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Airtable

Airtable 10.0
Based on 2 answers
We will 10/10 renew the use of Airtable because it has brought great value to our team. Not only is Airtable affordable, but it's also user-friendly and helps our team be efficient. We no longer need to rely on Excel spreadsheets being passed from person to person via email. Furthermore, we aren't dealing with corrupt Excel spreadsheets and the need to salvage data when a file is accidentally altered.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Airtable

Airtable 8.7
Based on 21 answers
It's such a friendly program to use, and there's just so many resources available to people trying to learn it or build new things. Their support is great, and they make it easy to find answers to your questions. It's easy to use but difficult to master, that might be a better way to put it.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.9
Based on 12 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Support Rating

Airtable

Airtable 8.0
Based on 58 answers
We find support easy to find, responsive and knowledgeable. In addition to a large selection of well-done help articles and webinars, there is a forum with quick support coming from Airtable staff and other users. We haven't had any issues in getting the information and support that we've needed.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 12 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

Airtable

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Airtable

Airtable 9.0
Based on 2 answers
Training all users was an important part of the implementation, which did take considerable time and effort. At first glance without training, the content calendar can be overwhelming because of the amount of data. The features within Airtable seem to be endless but our team was able to identify the most important to be successful.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Airtable

Airtable combines the simplicity of a spreadsheet with the possibilities that come with a database, all within one tool. We have chosen it after a short evaluation. It is incredibly easy to use after a short training, making it a great tool compared to the typical spreadsheet-based apps.
Adam Farrell | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Return on Investment

Airtable

  • The ROI is simple: Airtable has created a more efficient workplace. We have fewer meetings, certainly. But any meetings we do have are much more efficient and impactful. Everyone walks in having used Airtable to prepare for the meeting (uploading needed docs, etc.), and the meeting is held using Airtable as the agenda. Airtable is updated and continues to be used after the meeting, so everyone stays on the same page.
  • Airtable also makes planning events much more streamlined. Contracts, rental agreements, rosters, etc. are uploaded. Dates are set with reminders. People know what they are responsible for planning the event and for what role they will play during the event.
Tyler Collum | TrustRadius Reviewer

Zoho CRM

  • Zoho has helped us increase sales.
  • We can easily give access to specific customer files & contracts to a limited number of individuals in my team.
  • It has been extremely convenient for all members of our marketing team to be able to upload all marketing materials, so they are easily accessible to any of our sales guys... especially if they are on the road or on a call.
Ashley Gennett | TrustRadius Reviewer

Screenshots

Pricing Details

Airtable

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Airtable Editions & Modules

Edition
Plus$10.001
Pro$20.001
EnterpriseContact Sales
  1. per month (billed annually)
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Airtable
8.6
Zoho CRM
7.7

Likelihood to Renew

Airtable
10.0
Zoho CRM
7.6

Usability

Airtable
8.7
Zoho CRM
7.9

Reliability and Availability

Airtable
Zoho CRM
9.0

Performance

Airtable
Zoho CRM
9.0

Support Rating

Airtable
8.0
Zoho CRM
7.6

Online Training

Airtable
Zoho CRM
8.2

Implementation Rating

Airtable
9.0
Zoho CRM
8.0

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