What users are saying about
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Top Rated
1948 Ratings
40 Ratings
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Score 8.4 out of 100

Mailchimp

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Top Rated
1948 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Mailchimp

To be clear, Mailchimp is usually the right solution for businesses when they are starting out. As an email marketing tool, it has all the features necessary to get your email newsletter off the ground, handle reporting and analytics while also staying relatively easy to use. As your needs and your list become more robust though, there are more enterprise options to consider
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Mailchimp
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Mailchimp
Themes
Alchemer, formerly SurveyGizmo
5.6
Mailchimp
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Mailchimp

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Mailchimp
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Mailchimp
Question design help
Alchemer, formerly SurveyGizmo
9.3
Mailchimp
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Mailchimp

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Mailchimp
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Mailchimp

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Mailchimp
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Mailchimp
Data export
Alchemer, formerly SurveyGizmo
9.8
Mailchimp
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Mailchimp
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Mailchimp
Analytics
Alchemer, formerly SurveyGizmo
9.6
Mailchimp

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Mailchimp
Access controls
Alchemer, formerly SurveyGizmo
8.2
Mailchimp
Compliance
Alchemer, formerly SurveyGizmo
9.7
Mailchimp

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Mailchimp
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Mailchimp
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Mailchimp

Email & Online Marketing

Alchemer, formerly SurveyGizmo
Mailchimp
8.2
WYSIWYG email editor
Alchemer, formerly SurveyGizmo
Mailchimp
8.5
Dynamic content
Alchemer, formerly SurveyGizmo
Mailchimp
7.9
Ability to test dynamic content
Alchemer, formerly SurveyGizmo
Mailchimp
8.0
Landing pages
Alchemer, formerly SurveyGizmo
Mailchimp
7.8
A/B testing
Alchemer, formerly SurveyGizmo
Mailchimp
8.0
Mobile optimization
Alchemer, formerly SurveyGizmo
Mailchimp
8.5
Email deliverability reporting
Alchemer, formerly SurveyGizmo
Mailchimp
8.7
List management
Alchemer, formerly SurveyGizmo
Mailchimp
8.3
Triggered drip sequences
Alchemer, formerly SurveyGizmo
Mailchimp
7.9

Lead Management

Alchemer, formerly SurveyGizmo
Mailchimp
9.2
Lead nurturing
Alchemer, formerly SurveyGizmo
Mailchimp
6.7
Lead scoring and grading
Alchemer, formerly SurveyGizmo
Mailchimp
10.0
Data quality management
Alchemer, formerly SurveyGizmo
Mailchimp
10.0
Automated sales alerts and tasks
Alchemer, formerly SurveyGizmo
Mailchimp
10.0

Campaign Management

Alchemer, formerly SurveyGizmo
Mailchimp
10.0
Calendaring
Alchemer, formerly SurveyGizmo
Mailchimp
10.0
Event/webinar marketing
Alchemer, formerly SurveyGizmo
Mailchimp
10.0

Social Media Marketing

Alchemer, formerly SurveyGizmo
Mailchimp
10.0
Social sharing and campaigns
Alchemer, formerly SurveyGizmo
Mailchimp
10.0
Social profile integration
Alchemer, formerly SurveyGizmo
Mailchimp
10.0

Reporting & Analytics

Alchemer, formerly SurveyGizmo
Mailchimp
7.8
Dashboards
Alchemer, formerly SurveyGizmo
Mailchimp
7.7
Standard reports
Alchemer, formerly SurveyGizmo
Mailchimp
8.3
Custom reports
Alchemer, formerly SurveyGizmo
Mailchimp
7.3

Platform & Infrastructure

Alchemer, formerly SurveyGizmo
Mailchimp
8.4
API
Alchemer, formerly SurveyGizmo
Mailchimp
8.9
Role-based workflow & approvals
Alchemer, formerly SurveyGizmo
Mailchimp
10.0
Customizability
Alchemer, formerly SurveyGizmo
Mailchimp
6.2
Integration with Salesforce.com
Alchemer, formerly SurveyGizmo
Mailchimp
8.4
Integration with Microsoft Dynamics CRM
Alchemer, formerly SurveyGizmo
Mailchimp
8.4
Integration with SugarCRM
Alchemer, formerly SurveyGizmo
Mailchimp
8.4

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Mailchimp

  • One of the things that I love about MailChimp is the wide variety of templates that it offers me to apply to each of the campaigns that I am building. MailChimp offers me templates with an excellent design, with very good colors and that allow me to obtain a better organization of the information that each campaign will have.
  • I love the way MailChimp allows me to monitor and evaluate the impact of each campaign we've sent. For us, it is too important to be attentive to the progress of each campaign, since this way we will know the access that customers have had to that campaign. MailChimp allows us to have real-time monitoring and also allows us to view the client's access to the campaign in detail.
  • It has excellent integration with the Facebook and Twitter service, which has helped us a lot, since on some occasions we carry out campaigns for a general public and not for specific clients, and this fantastic integration has allowed us to quickly disseminate those campaigns with all the public that follows our social networks.
Carmen Rodriguez | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Mailchimp

  • Their interface takes a little getting used to; not expressly clear at first how icons on left side divide out into sub-functions on right.
  • There is a lot of stuff on their pages that sometimes makes it hard to get to what your after; example: the audience dashboard is mostly black & white with a lot of great information, but your eyes don't immediately drive to where you would go to work with the data.
  • Similar to above, their terms sometimes seem mixed as in "View Contacts" and "Manage Audience" with a sub-menu under that says "Manage Contacts."
Chris Johnson | TrustRadius Reviewer

Likelihood to Renew

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 8.6
Based on 224 answers
Usability is good but the implementation can be a little tricky as its not as intuitive as some other platforms. That being said, part of the reason is because they are more robust and offer more features so it does make it a little bit more technical than some of the other tools to set up. This can be looked as a pro or a con depending on how you look at it but besides that its great.
Ramon Khan | TrustRadius Reviewer

Reliability and Availability

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Implementation Rating

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp is better for email marketing as it has more templates, for flexibility, etc. Cheetah suite and CleverTap have all channels except email too hence they don't have such deep level of features and templates for email. Thus Mailchimp is the tool we preferred for our external email retargeting campaigns
Anonymous | TrustRadius Reviewer

Scalability

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Mailchimp

  • Grown our subscriber lists for emails and social media.
  • Increased donations, both regular and one-time gifts.
  • Allowed us to maintain a list of active and interested supporters. The emails that we get to send are exciting and inviting and our readers have high engagement rates.
  • Ability to send quarterly staff emails to keep us united as a team.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
Mailchimp
8.5

Likelihood to Renew

Alchemer, formerly SurveyGizmo
Mailchimp
9.4

Usability

Alchemer, formerly SurveyGizmo
8.0
Mailchimp
8.6

Reliability and Availability

Alchemer, formerly SurveyGizmo
Mailchimp
10.0

Performance

Alchemer, formerly SurveyGizmo
Mailchimp
10.0

Support Rating

Alchemer, formerly SurveyGizmo
6.0
Mailchimp
10.0

Implementation Rating

Alchemer, formerly SurveyGizmo
Mailchimp
8.8

Scalability

Alchemer, formerly SurveyGizmo
Mailchimp
9.3

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