AlienVault USM vs New Relic | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 679 reviews and ratings

Score 8.1 out of 10

Based on 203 reviews and ratings

Feature Rating Comparison

AlienVault USM

New Relic

Centralized event and log data collection

Correlation

Event and log normalization

Deployment flexibility

Integration with Identity and Access Management Tools

Custom dashboards and views

Host and network-based intrusion detection

Pros

AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
Top-notch built-in compliance templates and reporting features.

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Tier II SOC Analyst

Rendition Infosec LLCInformation Technology & Services, 11-50 employees

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The New Relic agent does a great job of monitoring and profiling an application.
The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.

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Verified User

Director in Information Technology

Financial Services Company, 1001-5000 employees

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Cons

Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
Some of the filters when looking for a specific alert aren't that easy to use.

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Christian Holton

System Administrator

Enthought, Inc.Computer Software, 51-200 employees

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Sometimes we can't drill down deep enough on errors or traces.
Inter communication paths are not obvious (stack) though service maps are helpful at times.
I often feel like it's not really built for cloud monitoring and microservices.
There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.

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Verified User

Engineer in Engineering

E-Learning Company, 201-500 employees

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Likelihood to Renew

AlienVault USM 6.5

Based on 19 answers

The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.

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Aaron Rothstein

IT Systems Architect

ROTHSTEIN.ioRestaurants, 5001-10,000 employees

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New Relic 7.4

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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Usability

AlienVault USM 6.9

Based on 35 answers

Once you are able to navigate the different panels, finding what you need is quite easily. Before getting used it it can be a bit of challenge .Each panel is quite well laid out and the filtering search capabilities are quite strong.

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Verified User

Engineer in Information Technology

Government Administration Company, 201-500 employees

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New Relic 7.9

Based on 4 answers

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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Verified User

Professional in Engineering

E-Learning Company, 501-1000 employees

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Reliability and Availability

AlienVault USM 6.4

Based on 3 answers

We do have issues with maintenance on the AlienVault USM as the disk fills up from time to time with other data sources. Sources for scanning logs and net flow data isn't calculated in regular disk maintenance and can easily fill up our disk if we do not keep an eye on it with some custom Nagios plugins. The system does properly trim logging data from logging sources properly.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

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New Relic 10.0

Based on 2 answers

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Performance

AlienVault USM 7.3

Based on 3 answers

With the latest release of AlienVault USM overall performance has not been an issue. We have noticed single source events per second does not scale well with the overall system. 2,000eps on a vmware system with a single source produces delays of up to an hour for us. Pages, reporting and even raw log searches are rather quick though.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

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New Relic 8.0

Based on 2 answers

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Support Rating

AlienVault USM 7.3

Based on 28 answers

The support we received from alienvault was excellent. They went above and beyond in making sure everything was working as it needed to be. They REALLY want their product implementation to be a success and our security goals be achieved. They are like a member of our security team.

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Verified User

Project Manager in Information Technology

Higher Education Company, 201-500 employees

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New Relic 8.0

Based on 6 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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In-Person Training

AlienVault USM 4.5

Based on 1 answer

I did not have any experience with "in person" training directly. The free online classes offered for a half a day are based on the actual training offered. These little teasers are very good and well worth your time to learn a few quick and dirty ways of getting more information from your SIEM

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Online Training

AlienVault USM 8.5

Based on 6 answers

It was very well organized and helpful in using the product to the fullest extent. The instructor allowed time for folks who were involved with managed services to receive tuning tips in order to better support their customers. In addition, the course materials were automatically updated when the new version came out.

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Verified User

Director in Information Technology

Higher Education Company, 501-1000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

AlienVault USM 6.4

Based on 39 answers

AlienVault USM was a very simple to implement and get up and running. We started with a trial version and had that up and going within an hour of receiving email instructions from the sales engineer. We never had to contact support to get the system up and going. It was extremely easy to convert over to a full license once we started with a paid version.

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Verified User

Supervisor in Information Technology

Utilities Company, 51-200 employees

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New Relic 8.5

Based on 8 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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Alternatives Considered

Splunk's ES is a paid add-on on top of an already pricey product. Finding a MSSP that supports Splunk and isn't a 6 figure annual commitment seems unlikely. LogRhythm did not have a cloud-based solution when we were considering SIEMs. Fantastic product though and have a good MSSP base.Devo did not have a MSSP partner base when we looked. Their product is fantastic too.AlienVault USM has good partners to choose from as well as an affordable cloud model, that's why we chose it.

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Verified User

Director in Information Technology

Staffing and Recruiting Company, 51-200 employees

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New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.

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Verified User

Team Lead in Engineering

Banking Company, 1001-5000 employees

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Scalability

AlienVault USM 6.3

Based on 3 answers

The AlienVault USM is not very scalable. Some scalability can be achieved by installing additional sensors, but this only offers 500eps per sensor and is still overall limited by the installation type of VM or physical. We have also noticed the EPS (events per second) is rated overall and not towards a single source. A single source on a very healthy VMware partition tops out at 2,000eps for us, no matter how we configure it. Maybe this is a problem of the 5.2 release?

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

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New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Return on Investment

Once you hit the 150 asset mark, you have to jump to their unlimited license. There is no middle ground. We were only 10 or so assets above the 150 so we had to chose to either not monitor those assets or pay the price of the upgrade.
AlienVault brings all the information to one place which makes it much quicker to track down problems.

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Verified User

Employee in Information Technology

Financial Services Company, 51-200 employees

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I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

AlienVault USM Editions & Modules

Edition

Essentials	$1,075¹
Standard	$1,695¹
Premium	$2,595¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

New Relic Editions & Modules

Edition

Standard	$99¹
Pro	Contact sales team
Enterprise	Contact sales team
Telemetry Data Platform	0.25³
Proactive Detection	0.25⁴
Incident Intelligence	0.50⁵

per user
per GB
per million app transactions
per incident

Additional Pricing Details

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Rating Summary

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

AlienVault USM

New Relic

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