Likelihood to Recommend As we roll out new products or services, the learning and coaching platforms are key. They allow us to teach the team the content and then coach them as they video record their delivery of the content to a "client." This allows us to see how much they've absorbed and helps us to redirect them when needed.
Read full review Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.
Read full review Pros Allows us to quickly and easily capture and share information with sales teams who are on the go Provides an archive of content where users can go back and review and can be used for ongoing training The customer success team is very helpful in supporting our initiatives and giving us best practices Read full review I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization. Configuring an FTP program is a method that is consistent with just minimal modifications each time. the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing. Read full review Cons We have yet to discover something about the system we don't like. If hard-pressed to find a flaw, it would be that whomever authors content, the content is tied to that individual; however, Allego has the capability to "reassign" content to a different author when needed. Read full review I think the tab that suggests other cards would helpful. My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for. I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information. Read full review Likelihood to Renew We love Allego and the various wasy we can use it. It has been a game changer for our team in helping them stand out from the competition.
Read full review With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
Read full review Usability Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.
Read full review Reliability and Availability It syncs up to my email making it easy
Read full review Performance Guru works fine for me, I have not encountered any issues
Read full review Support Rating Whenever we run into questions or issues, no matter how small or large, the team is quick to respond and assist us through any challenges we have
Read full review The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
Read full review In-Person Training It help us to more familiarize via navigation
Read full review Online Training It was done promptly with right depth of training.
Read full review Implementation Rating It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
Read full review Alternatives Considered I was not personally involved in the purchase of Allego, but came to the organization shortly after. I would say that Allego stacks up to both
Gong and
Litmos pretty well with a few differences.
Gong is a little more robust when it comes to the functionality of call intelligence and coaching and has a little more to offer when it comes to syncing up to
Salesforce . But doesn't have the content storage or LMS capability.
Litmos has the badging capability that Allego does not, but it didn't have the CI and content storage like Allego does
Read full review First of all, when it comes to pricing, GURU was way more convenient and affordable at the same time. Also, with administrative organizational features, GURU has more to offer and more convenience as well. All in all, we, as a Team of managers in Fabfitfun, decided to go with GURU. We surely recommend this to our colleagues.
Read full review Scalability Right now, only customer support using Guru
Read full review Return on Investment We use it as a CRM for our customer interactions. This tool allows us to manage our customers efficiently. We call through the software, and calls are automatically captured along with the call records and captured as tasks completed. We use call coaching from the recorded calls to enable our team to improve further. Data upload of the past customer records are very cumbersome. UI is not in the same level as the market leaders like Salesforce etc, Read full review Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments. Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement. Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat. Read full review ScreenShots