Likelihood to Recommend Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Read full review Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
Read full review Pros Chat tools, video calls, on spot meeting invite[s] easy to create and use. Ability to record any meeting and automatically downloads the meeting recording after ending the meeting. UI is clean and easy to navigate around Amazon Chime. Ability to invite outside guests easily using Amazon Chime without any issues. Read full review Providing a platform for social news in the company where "bottom up" topics can percolate freely across department Social networking across the company where folks can divide their work into topics instead of teams Basic collaboration within a group including document sharing with ability to pin documents to a team Read full review Cons More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype. You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time. The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would. No built-in screen sharing capabilities. Read full review Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network". Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page. Read full review Likelihood to Renew Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Read full review Usability Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Read full review Reliability and Availability Very available
Read full review Performance It's a simple product but it does provide value.
Read full review Support Rating They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Read full review We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Read full review Online Training The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Read full review Implementation Rating We organically implemented the product
Read full review Alternatives Considered Better than
Skype for Business in terms of loading the application onto your device.
Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than
Skype for Business .
Read full review Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
Read full review Return on Investment The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals. Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past. Read full review My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency. Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees. As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department. Read full review ScreenShots