Apptentive vs. Salesforce Service Cloud
Apptentive vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Apptentive | N/A | Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect… | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
Apptentive | Salesforce Service Cloud | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Apptentive | Salesforce Service Cloud | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Apptentive | Salesforce Service Cloud | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Apptentive | Salesforce Service Cloud | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Apptentive | Salesforce Service Cloud | |
---|---|---|
Likelihood to Recommend | 8.0 (2 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Apptentive | Salesforce Service Cloud | |
---|---|---|
Likelihood to Recommend | Apptentive | Salesforce |
Pros | Apptentive | Salesforce |
Cons | Apptentive | Salesforce |
Likelihood to Renew | Apptentive No answers on this topic | Salesforce |
Usability | Apptentive No answers on this topic | Salesforce |
Reliability and Availability | Apptentive No answers on this topic | Salesforce |
Performance | Apptentive No answers on this topic | Salesforce |
Support Rating | Apptentive No answers on this topic | Salesforce |
Implementation Rating | Apptentive No answers on this topic | Salesforce |
Alternatives Considered | Apptentive | Salesforce |
Return on Investment | Apptentive | Salesforce |
ScreenShots | Apptentive Screenshots | Salesforce Service Cloud Screenshots |