Asana vs BugHerd | TrustRadius

What users are saying about

Score 8.4 out of 10

Based on 1187 reviews and ratings

Score 9.4 out of 10

Based on 12 reviews and ratings

Likelihood to Recommend

Our team has evaluated several team collaboration tools. If your organization (five or more) needs a place where your team can collaborate, track tasks, track time, manage users and come together to get something done, Asana is going to be one of our top recommendations. The ability to see progress in a project, integrate Asana into the rest of your workflow and tools, document notes and processes inside of the process, duplicate boards and projects, and manage the process is pretty well planned. Note: It's more vital for you to know your processes and how your team works before picking out a software tool for it. However, we still recommend Asana highly. Asana is NOT a good fit for you if you have a smaller team, don't have reliable processes, don't like seeing user management or task boards, or are looking for a free tool.

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CEO (Chief Executive Officer)

Simply Heaven DesignMarketing and Advertising, 1-10 employees

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Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back

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Ariana Thompson

Customer Operations and Training Manager

Hungry HarvestFood & Beverages, 11-50 employees

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Feature Rating Comparison

Asana

BugHerd

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Asana

BugHerd

Project & financial reporting

Integration with accounting software

Pros

Project management. Asana makes it easy for anyone to organize their projects and break them down into sub-tasks.
Accountability. Being able to break down projects into tasks and assign due dates, who is responsible, etc is very helpful. Asana sends reminders for the project owner to help keep everyone on task and makes it easy to follow up.
Communication. We have our Slack and Outlook integrated so we are able to keep tabs on our project no matter what and read it all in one place (Slack).

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Director of Marketing & Communications

787 NetworksMarketing and Advertising, 51-200 employees

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Track web development bugs and issues
Capture screenshots, browser details, device details, screen size details and user comments.
Manage the list of bugs, assign them to a developer and give them due date and priority.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Cons

I wish it implemented easier with Outlook or Gmail. I would like for it to be easier to send tasks from email to Asana.
I think there's room for improvement in terms of how easy it is to make new Section Headers for tasks and lists.
I'd like for more aspects of the interface to be customizable.

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Digital Marketing Specialist

MedVetCivic & Social Organization, 501-1000 employees

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You could add more users for your levels to allow more clients to add feedback.
You could allow color changes for websites that are light/dark to display more easily.
You could work to allow easier use on mobile devices.

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Verified User

Engineer in Professional Services

Computer Software Company, 201-500 employees

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Likelihood to Renew

Asana 9.5

Based on 35 answers

Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.

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Brent Lionel Mausisa

Co-Founder

2for1 Virtual ExpertsInternet, 1-10 employees

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No score

No answers yet

No answers on this topic

Usability

Asana 9.0

Based on 24 answers

Asana is very easy to use, you don't need to read any guide to understand how to use it. Works well on almost any device and navigator and the interface is friendly to everyone. Creating a task is easy, following them is also easy and the comments between people involved in the tasks are public, so anyone can follow the task if the employee assigned is not available at a specific moment.

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María Lucía Santagata

Coordinadora Ssr

KeepconInternet, 51-200 employees

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BugHerd 9.0

Based on 1 answer

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Reliability and Availability

Asana 8.4

Based on 2 answers

Working with Asana on a daily basis

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Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Asana 7.9

Based on 49 answers

The major reason to rate 9 ton asana are:1. Customer support is very good and fast.2. The e - mail reply to the user is within 24 hours and to efficiently handle query each issue allocated with a unique id number. 3. The cost is under budget not so high, but provide a lot of advantages

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Assistant Professor

Chitkara UniversityEducation Management, 501-1000 employees

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BugHerd 9.0

Based on 2 answers

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Alternatives Considered

Before buying a license for this software we made sure that it had what it needed. Asana also has an unrivaled technical support team that helps with every problem that comes up, even with integration and adaptation. We were looking for software that would do the work of several softwares at the same time and Asana was the one that convinced us

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Jeniriana Rodriguez

System Engineer

Movistar TeamElectrical/Electronic Manufacturing, 51-200 employees

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It was a good fit for our team.

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Verified User

Consultant in Quality Assurance

Automotive Company, 11-50 employees

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Scalability

Asana 8.2

Based on 1 answer

I used this tool on a daily basis at work and it runs as a solid rock

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Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

We went from disorganized to having our processes fully documented. This allows for projects to be duplicated and started faster, increasing my margins.
Less opportunity for missed tasks or confusion.
Progress checking always available and easy to use (for our clients)

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Barbara Carneiro

Disciple & Head Honcho

Word RevolutionMarketing and Advertising, 1-10 employees

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This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.

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Ariana Thompson

Customer Operations and Training Manager

Hungry HarvestFood & Beverages, 11-50 employees

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Screenshots

See All (9) Asana Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$10*

* per user per month

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Asana

BugHerd

Asana

BugHerd

Asana

BugHerd

Asana

BugHerd

Asana

BugHerd

Asana

BugHerd

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