Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.
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Ascentis (discontinued)
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Ascentis (discontinued)
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Community Pulse
Ascentis (discontinued)
Considered Both Products
Ascentis (discontinued)
Verified User
Professional
Chose Ascentis (discontinued)
We chose Ascentis HR because it had as-of-date reporting, which we did not have with our other system; we also liked the ESS features, and how the org charts/visual reporting structure could be viewed.
Zenefits is the only other online HR software I have used. While Acentis is much more expensive for the same offerings Zenefits may offer, the personal touch of using a more locally managed company like Ascentis far out weighs the extra cost that comes with it. I would never …
The employee self-service is the key strength to Ascentis - staff like it - and use it. The employee manager is also strong - and the setup just works once it is done.
Due to already having used Timekeeper for a long number of years, we did not search for other products. Prior to Ascentis, we were all paper and in house.
We switched from ADP to Ascentis because we appreciated the fact that Ascentis was a smaller company able to focus better on each customer and provide the help that we never would have received from ADP.
Ascentis was the first system that I introduce to an organization and coordinating the full implementation. No comparison at this time.
Verified User
Administrative Assistant
Chose Ascentis (discontinued)
Ascentis/Nova Time is much more user friendly as far as the timekeeping and accrual side.
Verified User
Director
Chose Ascentis (discontinued)
I have used Success Factors, Cornerstone and researched 6 other companies when we were looking at Ascentis. At the time, Ascentis seemed to have good customer service.
We selected Ascentis over Paylocity because we were frustrated with a lack of support from Paylocity and because we could have additional functionalities like recruiting and LMS in our HRIS at the same price we were paying for Paylocity.
ADP is mostly likely the status quo for HRIS systems, their CS and 24/7 support is incomparable to other systems, including Ascentis. There are often manual corrections needed, negative changes to user view, and other very odd things that happen with Ascentis that I have …
Ascentis offered a quality product at an affordable price. The other companies were too big and cost way too much for a non-profit organization to justify.
Cost was in line with other systems, but we liked the customer service, and the feel of the product (based on what we also thought out employees would find easiest to use)
When I started working here Ascentis is what they used. At first, I thought this system is not user friendly at all it was a lot of steps to go through coming from ADP. Ascentis has really changed and has come along way from 4 years ago.
I am not able to comment on this as this platform was chosen from our cooperate office. The CoOps had no say in the decision/selection of the HRIS that was selected for all 5 OpCos.
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Updating the system so it is one platform and not two.
Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
When something is broken, quicker turn time on fixing the issue.
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.