Likelihood to Recommend As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
Read full review On its own, it's a solid choice for an SMB or Mid-size Enterprise if you're price sensitive and looking primarily for core functionality. SolarWinds has a large family of products that can also be leveraged in conjunction with SWNDM. Turning the product loose on a very large environment for discovery and mapping should be done with care and concern for a number of reasons but including the performance of the product for this task. If you're looking for an all-in-one product with some presumed supporting features built in (config manager, etc.) you'll need to look elsewhere.
Read full review Pros Support, if you need them they are there and they always have the answers you need. The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out. I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback. The shared script library is an amazing resource for troubleshooting and streamlining. The development teams are open to adding features and have done so frequently based on user requests. Read full review Monitor for and record network device configuration changes. Allow for the creation, or modification, of hardening standards for multiple vendors' network devices. Automate the creation of alerts that can be sent to owners for correction of compliance violations. Allow you to organize a visualization of your network devices. Read full review Cons Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Read full review More security put into the product, the Orion hack was not good news. More frequent releases to address small bugs rather than big releases that are rare. More IPv6 related features to make it easier for people familiar with IPv4 to learn IPv6. Ability to edit dashboards using JSON or another similar language. Read full review Likelihood to Renew As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Read full review Usability This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
Read full review Support Rating Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Read full review Alternatives Considered Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
Read full review MS is meant for windows monitoring and up/down for mostly everything else. Moved away from MS System Center. Now we have better visibility and management can get reports. The other teams have added Linux to Solarwinds and also see improvements in monitoring. Whether you use snmp (v3), wmi or some other credentials to connect to you system, Solarwinds will more than likely be able to manage and monitor it.
Read full review Return on Investment We have been able to add new employees/devices without increasing my staff to support them. The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera. They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features. Read full review Reduced site visits and recurring issues by 25 to 35% Enables proactive warning, thereby reducing downtime caused by unforeseen issues Provides a central panel for monitoring the entire network at a glance Allows for SLA management thereby increasing accountability by 50% Reduced time to repair by 35% as techs are more informed of root cause Read full review ScreenShots