What users are saying about
Avaya Cloud Office
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117 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 117 reviews and ratings
152 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 152 reviews and ratings
Feature Set Ratings
Cloud PBX
Avaya Cloud Office
Feature Set Not Supported
N/A
7.6
Cisco Unified Communications Manager (Call Manager)
76%
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
7.8
78%
18 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
6.8
68%
27 Ratings
User templates
N/A
0 Ratings
8.5
85%
36 Ratings
Call reports
N/A
0 Ratings
6.4
64%
35 Ratings
Directory of employee names
N/A
0 Ratings
8.6
86%
36 Ratings
Call Management
Avaya Cloud Office
Feature Set Not Supported
N/A
7.6
Cisco Unified Communications Manager (Call Manager)
76%
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
8.7
87%
39 Ratings
Call recording
N/A
0 Ratings
6.7
67%
26 Ratings
Call park
N/A
0 Ratings
8.6
86%
35 Ratings
Call screening
N/A
0 Ratings
6.4
64%
32 Ratings
Message alerts
N/A
0 Ratings
7.6
76%
36 Ratings
VoIP system collaboration
Avaya Cloud Office
Feature Set Not Supported
N/A
8.1
Cisco Unified Communications Manager (Call Manager)
81%
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.4
84%
27 Ratings
Audio conferencing
N/A
0 Ratings
8.0
80%
37 Ratings
Video screen sharing
N/A
0 Ratings
8.1
81%
14 Ratings
Instant messaging
N/A
0 Ratings
8.0
80%
17 Ratings
Mobile apps
Avaya Cloud Office
Feature Set Not Supported
N/A
7.9
Cisco Unified Communications Manager (Call Manager)
79%
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
7.9
79%
23 Ratings
Mobile app for Android
N/A
0 Ratings
7.8
78%
21 Ratings
Attribute Ratings
- Avaya Cloud Office is rated higher in 1 area: Support Rating
- Cisco Unified Communications Manager (Call Manager) is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
- Avaya Cloud Office and Cisco Unified Communications Manager (Call Manager) are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.6
Avaya Cloud Office
86%
52 Ratings
8.6
Cisco Unified Communications Manager (Call Manager)
86%
42 Ratings
Likelihood to Renew
6.8
Avaya Cloud Office
68%
2 Ratings
10.0
Cisco Unified Communications Manager (Call Manager)
100%
1 Rating
Usability
Avaya Cloud Office
N/A
0 Ratings
7.1
Cisco Unified Communications Manager (Call Manager)
71%
4 Ratings
Support Rating
8.8
Avaya Cloud Office
88%
49 Ratings
8.2
Cisco Unified Communications Manager (Call Manager)
82%
27 Ratings
Implementation Rating
5.0
Avaya Cloud Office
50%
2 Ratings
10.0
Cisco Unified Communications Manager (Call Manager)
100%
2 Ratings
Likelihood to Recommend
Avaya Cloud Office
The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
Financial Manager
InacomConstruction, 11-50 employees
Cisco Unified Communications Manager (Call Manager)
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
Pros
Avaya Cloud Office
- Company's promise of providing Gold Standard of Cloud Five9 availability.
- Very responsive customer support and support directly from Avaya and not Ring Central.
- Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
- One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Implementation Professional
BTTelecommunications, 10,001+ employees
Cisco Unified Communications Manager (Call Manager)
- This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
- The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
- The Call Manager provides us very granular settings to route our calls as we want.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesCons
Avaya Cloud Office
- Application support is abysmal. Very slow to respond.
- Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
- The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
- Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
- No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
Director of IT
Welded Tube of Canada Inc.Mining & Metals, 501-1000 employees
Cisco Unified Communications Manager (Call Manager)
- Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
- Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
- Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
Pricing Details
Avaya Cloud Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$19.99 per month per user
Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Avaya Cloud Office
Avaya Cloud Office 6.8
Based on 2 answers
I would like to have better communication with the support teams and do not want to have to port to a new system.
IT Manager
Bob Allen Motor MallRetail, 51-200 employees
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Usability
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Support Rating
Avaya Cloud Office
Avaya Cloud Office 8.8
Based on 49 answers
I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.

Verified User
Employee in Information Technology
Hospital & Health Care Company, 5001-10,000 employeesCisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 8.2
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesImplementation Rating
Avaya Cloud Office
Avaya Cloud Office 5.0
Based on 2 answers
Seemless implementation with La Cappa
Managing Director
HeathCare DirectHospital & Health Care, 1-10 employees
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Alternatives Considered
Avaya Cloud Office
No answers on this topic
Cisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesReturn on Investment
Avaya Cloud Office
- Quick and easy calls so we can provide quick and easy help for users.
- Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
- negative would be not all the users use Avaya because of other communication methods.
First Line Engineer
SSYMaritime, 201-500 employees
Cisco Unified Communications Manager (Call Manager)
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employees