Avaya Cloud Office vs Cisco Unified Communications Manager (Call Manager)

• Company's promise of providing Gold Standard of Cloud Five9 availability.
• Very responsive customer support and support directly from Avaya and not Ring Central.
• Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
• One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

Read full review

• This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
• The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
• The Call Manager provides us very granular settings to route our calls as we want.

Read full review

• Application support is abysmal. Very slow to respond.
• Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
• The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
• Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
• No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.

Read full review

• Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
• Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
• Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

Read full review

• Quick and easy calls so we can provide quick and easy help for users.
• Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
• negative would be not all the users use Avaya because of other communication methods.

Read full review

• Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
• Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
• High Costs - the cost of both the license and the maintenance was much higher than other systems.

Read full review