Avaya Cloud Office vs Cisco Unified Communications Manager (Call Manager)

• Company's promise of providing Gold Standard of Cloud Five9 availability.
• Very responsive customer support and support directly from Avaya and not Ring Central.
• Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
• One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

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• Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
• Virtualization. Call Manager appliance can run under virtualized environments.
• Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
• Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
• Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
• Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.

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• Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
• Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
• Directory integration works fine, but sometimes doesn't sync up users.

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• Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
• Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
• No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.

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• 999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
• Nvidia AI based partnership has increased the demand.
• Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
• Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.

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• This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
• Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.

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