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117 Ratings

Avaya Cloud Office

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117 Ratings
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Score 7.7 out of 100
152 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.8
    78%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.8
    68%
    27 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Call reports

    N/A
    0 Ratings
    6.4
    64%
    35 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Call Management

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.7
    87%
    39 Ratings

    Call recording

    N/A
    0 Ratings
    6.7
    67%
    26 Ratings

    Call park

    N/A
    0 Ratings
    8.6
    86%
    35 Ratings

    Call screening

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Message alerts

    N/A
    0 Ratings
    7.6
    76%
    36 Ratings

    VoIP system collaboration

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.4
    84%
    27 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.1
    81%
    14 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Mobile apps

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Attribute Ratings

    • Avaya Cloud Office is rated higher in 1 area: Support Rating
    • Cisco Unified Communications Manager (Call Manager) is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
    • Avaya Cloud Office and Cisco Unified Communications Manager (Call Manager) are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Avaya Cloud Office

    86%
    52 Ratings
    8.6

    Cisco Unified Communications Manager (Call Manager)

    86%
    42 Ratings

    Likelihood to Renew

    6.8

    Avaya Cloud Office

    68%
    2 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Usability

    Avaya Cloud Office

    N/A
    0 Ratings
    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings

    Support Rating

    8.8

    Avaya Cloud Office

    88%
    49 Ratings
    8.2

    Cisco Unified Communications Manager (Call Manager)

    82%
    27 Ratings

    Implementation Rating

    5.0

    Avaya Cloud Office

    50%
    2 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Likelihood to Recommend

    Avaya Cloud Office

    The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
    JESSICA FOSTER | TrustRadius Reviewer

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pros

    Avaya Cloud Office

    • Company's promise of providing Gold Standard of Cloud Five9 availability.
    • Very responsive customer support and support directly from Avaya and not Ring Central.
    • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
    • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
    Ujjwal Goel | TrustRadius Reviewer

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Anonymous | TrustRadius Reviewer

    Cons

    Avaya Cloud Office

    • Application support is abysmal. Very slow to respond.
    • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
    • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
    • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
    • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
    Cory Bayly | TrustRadius Reviewer

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Leonardo Gonzalez | TrustRadius Reviewer

    Pricing Details

    Avaya Cloud Office

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $19.99 per month per user

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Avaya Cloud Office

    Avaya Cloud Office 6.8
    Based on 2 answers
    I would like to have better communication with the support teams and do not want to have to port to a new system.
    Jason Boyd | TrustRadius Reviewer

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Brian Munn | TrustRadius Reviewer

    Usability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Eduardo Viero | TrustRadius Reviewer

    Support Rating

    Avaya Cloud Office

    Avaya Cloud Office 8.8
    Based on 49 answers
    I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
    Anonymous | TrustRadius Reviewer

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.2
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Avaya Cloud Office

    Avaya Cloud Office 5.0
    Based on 2 answers
    Seemless implementation with La Cappa
    Jatin Haria | TrustRadius Reviewer

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Brian Munn | TrustRadius Reviewer

    Alternatives Considered

    Avaya Cloud Office

    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Avaya Cloud Office

    • Quick and easy calls so we can provide quick and easy help for users.
    • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
    • negative would be not all the users use Avaya because of other communication methods.
    Ismail Gun | TrustRadius Reviewer

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Anonymous | TrustRadius Reviewer

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