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31 Ratings

Avaya Cloud Office

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31 Ratings
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Score 8.5 out of 100
129 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Avaya Cloud Office

I would recommend this solution with a 10 to my professional colleagues. We will never return to an on-premise solution in this area. Unified management of all collaboration services like video, voice, messaging is much better in the cloud. We also save space in the server datacenter rack for this service. The solution allows us to be mobile and use any device to communicate.
Ana Cristina | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.7
Hosted PBX
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.9
Multi-level Interactive Voice Response (IVR)
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.0
User templates
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
8.4
Call reports
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
6.3
Directory of employee names
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
8.6

Call Management

Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.6
Answering rules
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
8.6
Call recording
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
6.9
Call park
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
8.6
Call screening
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
6.7
Message alerts
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.1

VoIP system collaboration

Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.8
Video conferencing
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.4
Audio conferencing
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
8.0
Video screen sharing
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.8
Instant messaging
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.9

Mobile apps

Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.8
Mobile app for iOS
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.8
Mobile app for Android
Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
7.7

Pros

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
  • Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
  • Directory integration works fine, but sometimes doesn't sync up users.
Ujjwal Goel | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

Avaya Cloud Office

Avaya Cloud Office 8.7
Based on 16 answers
Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.
Nisha Agrawal | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Implementation Rating

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Avaya Cloud Office

No answers on this topic

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya Cloud Office

  • 999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
  • Nvidia AI based partnership has increased the demand.
  • Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
  • Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.
Ujjwal Goel | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya Cloud Office
8.7
Cisco Unified Communications Manager (Call Manager)
8.6

Likelihood to Renew

Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
9.6

Support Rating

Avaya Cloud Office
8.7
Cisco Unified Communications Manager (Call Manager)
9.1

Implementation Rating

Avaya Cloud Office
Cisco Unified Communications Manager (Call Manager)
10.0

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