What users are saying about
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Top Rated
124 Ratings
15 Ratings
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Score 6 out of 100

Influitive

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Top Rated
124 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Aventri (formerly etouches)

eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.
Bill Reger | TrustRadius Reviewer

Influitive

Influitive is well suited for any organization that is interested in engaging customers, mobilizing advocates, and helping to streamline their customer reference, content creation, and product innovation processes. Any customer-centric organization should have this in their toolkit! One thing to be aware of is that, in my opinion and experience, such programs work best with a robust rewards system in place, so this is something to consider in terms of budget, especially for smaller organizations with smaller budgets to spend on customer incentives. Make sure that you consider the cost of incentives and not just the cost of the platform because I think this can have a big impact on the success of the program.
Rachel Lurie | TrustRadius Reviewer

Pros

Aventri (formerly etouches)

  • User-friendly.
  • Mobile app syncs right from database, so no double work.
Patrick Reilly, CMP | TrustRadius Reviewer

Influitive

  • The platform is easy to use for the company administrators and for our users
  • Influitive continues to improve their platform based on customer feedback
  • Customers are provided a dedicated Customer Success Manager to plan and improve the program monthly
  • Influitive provides access to executive leaders
  • They demonstrate how to run a community with their Influitive VIP community of users
Sue Reukauf, M.Ed | TrustRadius Reviewer

Cons

Aventri (formerly etouches)

  • The transition to the new platform has taken some time to get everything functional, but they are working on it and update us regularly.
  • Reporting has vastly improved!
  • eSeating uses Flash which doesn't work on iPads... this can be a problem.
Fran Rickenbach | TrustRadius Reviewer

Influitive

  • Reporting could use some improvement - sometimes it can be difficult to figure out the best way to get the data needed. There are few different ways to pull reports, so sometimes it feels complex.
  • Being able to have more flexibility with the positioning of the challenges on the advocate view would be great. If you could move around the challenges by dragging them, that would improve the usability.
Tracy Staniland | TrustRadius Reviewer

Likelihood to Renew

Aventri (formerly etouches)

No score
No answers yet
No answers on this topic

Influitive

Influitive 8.7
Based on 35 answers
I really like working with Influitive and with AdvocateHub. Their support staff is awesome and everyone I have come into contact with at the company has been friendly and supportive. Their corporate interactions with customers model their product philosophy incredibly well. I am very satisfied and trust in their attention to me as a customer.
Ray Gans | TrustRadius Reviewer

Usability

Aventri (formerly etouches)

No score
No answers yet
No answers on this topic

Influitive

Influitive 8.4
Based on 13 answers
I find Influitive to be extremely usable. I have been able to create a strong offering, that I can scale with growth. I am able to build detailed profiles on our advocates, which allows me to push better content and the right asks at the right time. I am able to foster relationships across the globe, which encourages stronger adoption while truly giving the sense of community
Jennifer Susinski | TrustRadius Reviewer

Performance

Aventri (formerly etouches)

No score
No answers yet
No answers on this topic

Influitive

Influitive 7.6
Based on 10 answers
Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
Karen Tuecke | TrustRadius Reviewer

Support Rating

Aventri (formerly etouches)

Aventri (formerly etouches) 8.0
Based on 2 answers
I had a few issues while onsite (over the weekend). The support information given to me was incorrect and I had a hard time tracking down how to get assistance while onsite (on a weekend). When you are onsite, issues are usually heightened and need an immediate response, and I didn't get that.
Patrick Reilly, CMP | TrustRadius Reviewer

Influitive

Influitive 8.9
Based on 28 answers
I've never run into a support team so responsive - I even sent them an edible arrangement after helping me with no fewer than five questions one day. Even on off hours, my non-urgent questions get handled. I'm just stunned by the responsiveness and quality of the support team at Influitive.
Jenn Steele | TrustRadius Reviewer

Online Training

Aventri (formerly etouches)

No score
No answers yet
No answers on this topic

Influitive

Influitive 9.1
Based on 4 answers
The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
Jessica Mitchell | TrustRadius Reviewer

Implementation Rating

Aventri (formerly etouches)

No score
No answers yet
No answers on this topic

Influitive

Influitive 9.1
Based on 8 answers
I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
Jennifer Susinski | TrustRadius Reviewer

Alternatives Considered

Aventri (formerly etouches)

Ffrankly we did not evaluate any other software before getting e-touches and I was not involved in that process, it was before my time. But there are alternatives available. They have improved their interface lately and that is a big positive change. But I recommend evaluating multiple options and selecting what best fits your needs.
Anonymous | TrustRadius Reviewer

Influitive

We went with Influitive AdvocateHub as it really checked the majority of our requirements list. And if there are things that we need, they are always willing to help us work through work arounds and solutions. I find them reliable and extremely professional and knowledgeable. The competitors are as well - but the user network is really top notch so you're covered in the entire ecosystem
Shalene Whyte | TrustRadius Reviewer

Scalability

Aventri (formerly etouches)

No score
No answers yet
No answers on this topic

Influitive

Influitive 9.1
Based on 2 answers
When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!
Liz Pedro | TrustRadius Reviewer

Return on Investment

Aventri (formerly etouches)

  • Much more thorough reporting than previous provider.
  • The ability for long term goal creation based on the objectives evaluated post conference.
Bill Reger | TrustRadius Reviewer

Influitive

  • We've increased referrals, references, reviews, testimonials, social shares, etc ten fold.
  • We've been able to accomplish feats that would have previously taken days and months, and are able to complete them in minutes or hours. It's a huge time saver.
  • By giving our customers a strong voice, we are increasing loyalty, which in the end increases ROI as they are more likely to renew and reduces churn.
Alex Wagner | TrustRadius Reviewer

Screenshots

Pricing Details

Aventri (formerly etouches)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Influitive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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