What users are saying about
19 Ratings
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Top Rated
186 Ratings
19 Ratings
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Score 7.6 out of 100

Influitive

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Top Rated
186 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • Influitive is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

Aventri

80%
6 Ratings
9.1

Influitive

91%
141 Ratings

Likelihood to Renew

Aventri

N/A
0 Ratings
8.9

Influitive

89%
38 Ratings

Usability

Aventri

N/A
0 Ratings
8.2

Influitive

82%
18 Ratings

Availability

Aventri

N/A
0 Ratings
10.0

Influitive

100%
5 Ratings

Performance

Aventri

N/A
0 Ratings
8.0

Influitive

80%
11 Ratings

Support Rating

8.0

Aventri

80%
2 Ratings
8.9

Influitive

89%
82 Ratings

In-Person Training

Aventri

N/A
0 Ratings
10.0

Influitive

100%
1 Rating

Online Training

Aventri

N/A
0 Ratings
10.0

Influitive

100%
5 Ratings

Implementation Rating

Aventri

N/A
0 Ratings
9.0

Influitive

90%
11 Ratings

Configurability

Aventri

N/A
0 Ratings
9.1

Influitive

91%
1 Rating

Ease of integration

Aventri

N/A
0 Ratings
6.7

Influitive

67%
5 Ratings

Product Scalability

Aventri

N/A
0 Ratings
6.0

Influitive

60%
3 Ratings

Likelihood to Recommend

Aventri (formerly etouches)

eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.
Read full review

Influitive

If an organization is looking to start a customer and/or partner advocacy program - Influitive is well suited to provide an amazing experience for members. Its various features and functions lend themselves well to building diversified experiences that, with some creativity from the community manager, can meet the needs of every advocate. Using Influitive has allowed me to grow a vibrant community of customers from around the globe who are more connected than ever to our organization and each other. I wouldn't want to try tackling my job without it!
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Pros

Aventri (formerly etouches)

  • Manages class size limits very well.
  • Provides information for hotel booking and transfers so that all this information is in one record.
  • Unlimited number of pages for the website is invaluable - we looked at other programs with only 4 pages for the website and that just isn't enough for our clients.
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Influitive

  • Customer Support-it doesn't matter how urgent the request is, support is always there to help ease my mind with a couple of different ways to solve the issue.
  • CSM-I have worked with multiple CSMs and they have all been very helpful and patient. They listen to my questions and requests and help me strategize ways to increase engagement in the community.
  • Templated Challenges- I have relied on this feature to help with fun challenges for the advocates. Though I do wish there were some more new ones. I have noticed that most of them are the same as of 3 yrs ago.
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Cons

Aventri (formerly etouches)

  • Registration on the backend was confusing
  • Sometimes the code would break and take a while to fix (adding images, extra text)
  • Not intuitive for users
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Influitive

  • More "select all" functions, like "assign badge" to a group of people.
  • More targeting at the "notify" stage: there are quite a few activity challenges we'd like to be available to everyone, but only pushed to a subset of customers; and the only workaround now is to clone a challenge and have two sets of targets. It works, but is clunky and clutters up the screen space.
  • I'd love to see a crowdsourced challenge bank, where we can share and borrow content from other hubs.
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Pricing Details

Aventri

Starting Price

Editions & Modules

Aventri editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Influitive

    Starting Price

    Editions & Modules

    Influitive editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      To learn more about Influitive's pricing, please reach out to a member of our sales team.

      Pricing Info

      Likelihood to Renew

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
      Read full review

      Usability

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher
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      Reliability and Availability

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.
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      Performance

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
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      Support Rating

      Aventri (formerly etouches)

      I had a few issues while onsite (over the weekend). The support information given to me was incorrect and I had a hard time tracking down how to get assistance while onsite (on a weekend). When you are onsite, issues are usually heightened and need an immediate response, and I didn't get that.
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      Influitive

      I have never had an issue, small or large, that the Influitive support team hasn't taken seriously and given their attention to. Engagement with support is generally quick and painless. There is also a great user community that is monitored to some degree, and general questions are often already available there or answered in short order.
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      In-Person Training

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.
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      Online Training

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
      Read full review

      Implementation Rating

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
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      Alternatives Considered

      Aventri (formerly etouches)

      We loved CVENT and DoubleDutch, but it was much easier to have all the modules we needed in one platform, which happened to be Aventri.
      Read full review

      Influitive

      Our community was originally based out of Slack. As our customer community grew, it was essential that we create a space for the community to prosper. We chose Influitive since it had both the advocacy and community portions built-in together. Slack was not able to host the advocacy program that we wanted.
      Read full review

      Scalability

      Aventri (formerly etouches)

      No answers on this topic

      Influitive

      When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!
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      Return on Investment

      Aventri (formerly etouches)

      • Much more thorough reporting than previous provider.
      • The ability for long term goal creation based on the objectives evaluated post conference.
      Read full review

      Influitive

      • Influitive has helped us generate hundreds of reviews on sites like G2, TrustRadius, and Capterra, which has resulted in various awards and positive placement on grid reports.
      • Influitive has helped us generate dozens of case studies and hundreds of quotes that can be used in sales and marketing campaigns.
      • Influitive has generated thousands of survey responses to help our product team better understand what our customers want, which has had a direct impact on our product roadmap.
      Read full review

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