What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
592 Ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Concur Travel and Expense

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
592 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

AvidXchange

AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
Brian Murphy | TrustRadius Reviewer

Concur Travel and Expense

I think Concur Travel and Expense works well for what it does. It's a pain to manage expenses, especially in a timely manner, and Concur does a really good job making that easier. I like being able to use the iPhone app as well. That's the best way to scan receipts. I like that it integrates with my purchasing card really easily. Booking travel can be kind of a pain on Concur, because I would rather just go to the airline's app or website, but it's required by my company, and it works pretty well. This might be a problem related to our travel agent as well.
Hans Meyer | TrustRadius Reviewer

Pros

AvidXchange

  • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
  • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
  • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
Christina Honthy-Little | TrustRadius Reviewer

Concur Travel and Expense

  • Travel Library is awesome showing what is upcoming. I really like how it shows the date the travel was booked along with when the actual date of the itinerary item is. Also, it tells you if an expense has been submitted for reimbursement.
  • The expense list is neat in that it is attached to the corporate card and automatically creates the report submission for you, with the required details already completed to save time.
Moriah Crane | TrustRadius Reviewer

Cons

AvidXchange

  • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
  • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
  • The log enhancement follow-up procedure could use some work.
Suzanne Crockett | TrustRadius Reviewer

Concur Travel and Expense

  • Camera Quality - the camera is a bit poor, it struggles to generate a clear receipt when there is a lot of text. It's not a great system when compared to the inbuilt camera app. I suggest improving this, or that users take photos using their inbuilt camera app and then upload to Concur.
  • Analysis Bug - When uploading receipts, they are often caught in an "analyzing receipt" loop that requires you to restart the app. No a HUGE deal, but if you have users that aren't overly tech-savvy you'll have issues.
Nathan Wright | TrustRadius Reviewer

Likelihood to Renew

AvidXchange

AvidXchange 8.2
Based on 5 answers
At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense 8.9
Based on 21 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Usability

AvidXchange

AvidXchange 8.2
Based on 1 answer
Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
Richard Maritt, CMCA, AMS | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 31 answers
It is easy to use, the expense types are expansive and easily searchable, and the totals are immediately calculated. I also like the feature that allows you to track an expense that is not re-imburseable for the employee, but still needs to be accounted for. Recent updates in itemizing the hotel stays have been helpful as well.
Andy Fuller | TrustRadius Reviewer

Reliability and Availability

AvidXchange

AvidXchange 9.0
Based on 1 answer
No answer on this topic is available.

Concur Travel and Expense

Concur Travel and Expense 8.5
Based on 6 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Performance

AvidXchange

AvidXchange 8.0
Based on 1 answer
No answer on this topic is available.

Concur Travel and Expense

Concur Travel and Expense 8.5
Based on 3 answers
No general complaints here, though it's not a data intensive area.
Evan Trimble | TrustRadius Reviewer

Support Rating

AvidXchange

AvidXchange 8.2
Based on 2 answers
Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
Richard Maritt, CMCA, AMS | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense 7.7
Based on 31 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Online Training

AvidXchange

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Implementation Rating

AvidXchange

AvidXchange 7.3
Based on 1 answer
No answer on this topic is available.

Concur Travel and Expense

Concur Travel and Expense 10.0
Based on 7 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Alternatives Considered

AvidXchange

At the time we moved to AvidXchange; CSI did not have the full functionality of processing invoice for payment. We only utilized them for specific vendor who took payments via virtual credit card. All invoices were processed in house by our AP Department.
Brian Murphy | TrustRadius Reviewer

Concur Travel and Expense

Divvy, while working in a similar space doesn't work well for larger enterprise roll out. Divvy requires a very hands on approach from manager to employee - for instance, each Divvy card limit is set by the manager. The employee can request an increase on the fly if they need it and the manager can approve the increase. However, with the volume of business and spending we conduct, managers wouldn't be able to "manage" this level of data and would likely opt for really high credit limits with limited oversight. Since this is the case for us, having a corporate credit card program with set limits and rules enabled in Concur is much more functional.
Jill Liegghio | TrustRadius Reviewer

Scalability

AvidXchange

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.0
Based on 3 answers
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble | TrustRadius Reviewer

Return on Investment

AvidXchange

  • AvidXchange allows our office to be more productive on invoice approvals.
  • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
  • You can approve invoices from anywhere as long as you have internet access.
Lori Babaz | TrustRadius Reviewer

Concur Travel and Expense

  • The largest return has been the added productive time that has been given back to payroll and financial professionals within the organization. They can now go back to more important work for the organization rather than spending hours every week performing administrative data entry tasks.
  • Team members feel more empowered by having access to updates and statuses of their reimbursement requests. Again, this has given more time back to the team members (no longer having to follow-up with payroll), and this awards more time back where teams aren’t fielding dozens of questions.
  • Managers have more comprehensive access to review reimbursement requests, and to evaluate accuracy and justification at the click of a button. More time for leaders equals more proactive work and productive time for them.
John Pavarini | TrustRadius Reviewer

Screenshots

Pricing Details

AvidXchange

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison