BIGContacts vs. HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
BIGContactsHubSpot CRM
Editions & Modules
Business Plan
$9.99
per month per user
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
BIGContactsHubSpot CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BIGContactsHubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
HubSpot CRM
7.9
1552 Ratings
3% above category average
Customer data management / contact management9.87 Ratings8.71499 Ratings
Workflow management9.57 Ratings8.21465 Ratings
Territory management9.46 Ratings6.1184 Ratings
Opportunity management9.57 Ratings8.21402 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.31509 Ratings
Contract management9.67 Ratings8.0185 Ratings
Quote & order management9.76 Ratings7.21017 Ratings
Interaction tracking9.75 Ratings8.41454 Ratings
Channel / partner relationship management9.75 Ratings7.9186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
HubSpot CRM
7.2
1028 Ratings
4% below category average
Case management9.86 Ratings7.1957 Ratings
Call center management9.56 Ratings7.4826 Ratings
Help desk management9.86 Ratings7.2879 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
HubSpot CRM
8.4
1369 Ratings
11% above category average
Lead management9.76 Ratings8.31290 Ratings
Email marketing9.36 Ratings8.41301 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
HubSpot CRM
7.4
1418 Ratings
2% below category average
Task management10.06 Ratings7.91360 Ratings
Billing and invoicing management9.86 Ratings6.7700 Ratings
Reporting9.96 Ratings7.71255 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
HubSpot CRM
7.8
1383 Ratings
3% above category average
Forecasting9.34 Ratings7.41087 Ratings
Pipeline visualization9.64 Ratings8.21312 Ratings
Customizable reports9.74 Ratings7.71274 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
HubSpot CRM
7.3
1321 Ratings
3% below category average
Custom fields10.04 Ratings7.91294 Ratings
Custom objects9.44 Ratings7.61122 Ratings
Scripting environment9.04 Ratings6.3132 Ratings
API for custom integration8.74 Ratings7.4914 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
HubSpot CRM
8.3
1279 Ratings
0% below category average
Single sign-on capability9.53 Ratings8.31141 Ratings
Role-based user permissions10.03 Ratings8.41217 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
HubSpot CRM
7.1
870 Ratings
2% below category average
Social data10.03 Ratings7.2853 Ratings
Social engagement9.53 Ratings7.1842 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
HubSpot CRM
7.5
979 Ratings
5% above category average
Marketing automation8.53 Ratings7.6972 Ratings
Compensation management9.53 Ratings7.4635 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
HubSpot CRM
7.7
1166 Ratings
3% above category average
Mobile access9.53 Ratings7.71166 Ratings
Best Alternatives
BIGContactsHubSpot CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsHubSpot CRM
Likelihood to Recommend
9.6
(10 ratings)
8.4
(1595 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(29 ratings)
Usability
9.4
(9 ratings)
8.2
(1443 ratings)
Support Rating
9.4
(9 ratings)
6.8
(23 ratings)
Implementation Rating
-
(0 ratings)
7.9
(8 ratings)
User Testimonials
BIGContactsHubSpot CRM
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
HubSpot
So there was a deal I was not able to find in all pipelines, basically in all deals view. Then I shifted it to a deals stages-wise view. It helped me understand how many deals I have in follow-up stages to keep following up on time. I will not miss any follow-ups, especially the ones that are very important to take. So that's what I like about HubSpot: they have views.
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Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
HubSpot
  • Easy-to-use platform, simple navigation, and data entry that creates a good user experience.
  • Integrations with critical software and platforms across all arms of our business.
  • In-depth analytics that provides clear data on staff and organizational performance (i.e., revenue and sales tracking).
  • Logging of communication to easily refer back to previous emails/calls/etc, including call recording, which is also useful for compliance and training.
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Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
HubSpot
  • There are some limitations on report building. They need to have more options to add to the x/y axis
  • There needs to be a more simple amount of time zones. They don't just have one per time zone currently which doesn't make a ton of sense.
  • It seems to go out a lot. It usually doesn't take long for it to be fixed but still concerning seeing how I need it or else I can't do my job.
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Likelihood to Renew
ProProfs
No answers on this topic
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
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HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
ProProfs
No answers on this topic
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
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HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.