BigTime IQ is time and expense tracking software from Chicago-based BigTime Software.
$20
User per Month
Paycor
Score 6.8 out of 10
N/A
Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.
Very convenient software. No VPN is needed, and you can log in by phone, via the app, or from desktop computers. I love the feature to downloads XLS files so I can manipulate the data for quick analysis and entry into other reports. While the downside, some features are a bit hard to find. Certain configurations are not obvious, but things will go smoothly once set up.
Our old company was going out of the payroll business so we only had 2 months to move to a new system. Paycor made sure we were able to make that happen. The implementation team was incredible and we were able to build a customized system that met our needs. The ATS has brought in a higher level of candidates and has made the pre-employment process tracking much easier. We are able to build reports and track time to meet the requirements of our different funders. Employees are very happy with how user friendly Paycor is as well as the management team. Paycor has helped us communicate more timely and effectively with staff
Paycor has a great feedback forum in which you can see what other users are requesting and complaining about. You can also view the status of those complaints, such as "working on it," "planned," "being considered," etc.
Paycor is a one-stop solution for most of what HR practitioners need to do.
For some types of projects, we are unable to use BigTime's invoicing feature. It would be nice if we could further customize invoices to fit our needs. We still have to use Quickbooks to complete certain invoices.
Being able to create Purchase Orders in BigTime would be extremely useful to us. We currently use Quickbooks for this.
The Time Accrual platform has lots of room for improvement. Employees should be able to accurately track their time off and it should not be confusing as to how their time is calculated. The submitted upcoming Time Off Requests should also be allowed to edit and make changes. They should not have to delete their requests and start over.
The "NEW" timecard view does not function appropriately with some errors. In particular with "punch out of bounds" errors. The managers cannot view these errors to correct them, they have to toggle back to the old view in order to acknowledge them.
The Benefit's platform could use some improvement with different fiscal years and calendar years. When our employees make an election for a retirement contribution the system cannot decipher between our fiscal year (July 1) and the calendar year calculations.
The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.
Staff adapted to the new timesheets immediately. The invoice platform is nice and tracking WIP is great! Color backgrounds still need work. The new vibrant mode is OK. still trying it out.
Paycor is very easy to use and has a great UI/UX. Our employees enjoy the Perform features such as recognition, goals, and performance reviews. It is very easy to navigate and it's great to be able to tell our employees Paycor has everything they need from an HR standpoint (paychecks, taxes, benefit cards, schedule, etc). The system looked a lot more modern than others we demoed and is very easy to navigate
The support is amazing! They are always available through the chat interface in the program. Each support person has fully answered my questions the first time. I have had a positive experience with each inquiry. It is very important to me that I am able to get instant access to help so that I can make the most of the software and all of its capabilities.
I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
I liked the client management, but it didn't do time tracking, billing or syncing with quickbooks. It was too robust for my needs. I tried it for the client management and thought I might use it along with bigtime, but it was too cumbersome and would involve too much double entry. And it didn't track time or bill which are necessary functions
Paycor is very similar, but seems to have taken the opportunity to make improvements based on what client's want/need, have an effective customer support system, and has more intuitive user experience. The others were smaller less robust systems that we evolved out of. Trakstar Hire is our current ATS, which isn't perfect but works for now.
The product is useful for faster billing and efficient timesheet logs. I do like the report features however there are many options and can be overwhelming for the user. It is most helpful to set up reports speaking to an agent to ensure the right fields are set, etc.
Before BigTime, we were using Excel to track everything, creating invoices, and run reports. Getting on BigTime has saved us tons of time and effort which equates to dollars saved on labor.
From a legal standpoint, BigTime has allowed us to be organized and prepared in the event we would need to present financial details to anyone.
