BMC Helix Remedyforce vs. LiveHelpNow
BMC Helix Remedyforce vs. LiveHelpNow
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Remedyforce | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month | |
LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month |
BMC Helix Remedyforce | LiveHelpNow | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Remedyforce | LiveHelpNow | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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BMC Helix Remedyforce | LiveHelpNow | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Remedyforce | LiveHelpNow | |
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Likelihood to Recommend | 9.0 (12 ratings) | 8.0 (3 ratings) |
Likelihood to Renew | 7.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
BMC Helix Remedyforce | LiveHelpNow | |
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Likelihood to Recommend | BMC Software Inc. | LiveHelpNow |
Pros | BMC Software Inc. | LiveHelpNow |
Cons | BMC Software Inc. | LiveHelpNow |
Likelihood to Renew | BMC Software Inc. | LiveHelpNow No answers on this topic |
Support Rating | BMC Software Inc. | LiveHelpNow No answers on this topic |
Implementation Rating | BMC Software Inc. | LiveHelpNow No answers on this topic |
Alternatives Considered | BMC Software Inc. | LiveHelpNow No answers on this topic |
Return on Investment | BMC Software Inc. | LiveHelpNow |
ScreenShots | BMC Helix Remedyforce Screenshots |