Brightpearl vs Shopify Plus

• Assigning a cost to each product. We purchase at different costs, and each sale gets allocated a cost from the purchase order.
• Audit trail - Each product has a full audit trail with references. Each addition comes with a linked purchase order, each subtraction comes with a linked sales order, and each transfer has the costs of goods associated.
• Sales channel aggregation - we sell on multiple sales channels, and the products are in multiple physical warehouses. The sales come through from a variety of reporting methods. Brightpearl assigns each channel its own data, and displays all sales in a central dashboard.
• Filtering - All products and sales can be filtered by sales channel, location, type, category, warehouse and many others. It provides an invaluable real- time snapshot of inventory allocations.
• Customer support - In my role as power user and troubleshooter, I am in contact with a support agent on average 3 times a week, and each time they are knowledgeable, responsive, and competent. All questions are answered, and issues are fixed immediately.
• Warehouse workflow - Sales are consolidated into goods notes, allowing the warehouse to print a consolidated pick list organized by bay, and then print all the packing lists, on which the order items are clearly displayed.
• Purchasing - POs are made within the system and emailed from the system. They can then be received and allocated from within.
• Product Organization - Each product can be made with all of its important information, and similar items can be sorted by option value. It's clean and elegant.

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• Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
• Great new features consistently being added, ahead of the curve on almost everything
• Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
• Most Merchant Success Managers are good and genuinely want to be helpful
• A fantastic user interface, very logical and easy to use
• Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.

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• Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
• Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
• Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.

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• Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
• Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
• Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.

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• Faster lead conversion. We're able to get all/most orders out same day with this system.
• Employee efficiency has gone up tenfold. Sales/client service teams are able to find customers quickly in the system and add new customers very quickly.
• The ability to work with Magento. Our on-line orders move seamlessly through Brightpearl.

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• It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
• Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.

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