What users are saying about
289 Ratings
123 Ratings
289 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 3.8 out of 100
123 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Online Storefront

    Brightpearl

    Feature Set Not Supported
    N/A
    8.8

    Shopify Plus

    88%
    Shopify Plus ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.8
    88%
    26 Ratings

    Product management

    N/A
    0 Ratings
    9.1
    91%
    27 Ratings

    Bulk product upload

    N/A
    0 Ratings
    9.0
    90%
    25 Ratings

    Branding

    N/A
    0 Ratings
    8.8
    88%
    26 Ratings

    Mobile storefront

    N/A
    0 Ratings
    9.3
    93%
    27 Ratings

    Product variations

    N/A
    0 Ratings
    8.4
    84%
    26 Ratings

    Website integration

    N/A
    0 Ratings
    8.9
    89%
    24 Ratings

    Visual customization

    N/A
    0 Ratings
    8.8
    88%
    27 Ratings

    CMS

    N/A
    0 Ratings
    8.6
    86%
    26 Ratings

    Online Shopping Cart

    Brightpearl

    Feature Set Not Supported
    N/A
    8.7

    Shopify Plus

    87%
    Shopify Plus ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.7
    87%
    27 Ratings

    Online Payment System

    Brightpearl

    Feature Set Not Supported
    N/A
    9.4

    Shopify Plus

    94%
    Shopify Plus ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.4
    94%
    27 Ratings

    eCommerce Marketing

    Brightpearl

    Feature Set Not Supported
    N/A
    8.5

    Shopify Plus

    85%
    Shopify Plus ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.9
    89%
    27 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    SEO

    N/A
    0 Ratings
    8.2
    82%
    27 Ratings

    eCommerce Business Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.9

    Shopify Plus

    89%
    Shopify Plus ranks higher in 4/4 features

    Order processing

    N/A
    0 Ratings
    9.3
    93%
    26 Ratings

    Inventory management

    N/A
    0 Ratings
    8.9
    89%
    25 Ratings

    Shipping

    N/A
    0 Ratings
    9.0
    90%
    25 Ratings

    Custom functionality

    N/A
    0 Ratings
    8.3
    83%
    26 Ratings

    Attribute Ratings

    • Shopify Plus is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    8.9

    Shopify Plus

    89%
    28 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings

    Shopify Plus

    N/A
    0 Ratings

    Usability

    4.2

    Brightpearl

    42%
    8 Ratings

    Shopify Plus

    N/A
    0 Ratings

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings

    Shopify Plus

    N/A
    0 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings

    Shopify Plus

    N/A
    0 Ratings

    Support Rating

    7.8

    Brightpearl

    78%
    268 Ratings
    10.0

    Shopify Plus

    100%
    2 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating

    Shopify Plus

    N/A
    0 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating

    Shopify Plus

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings

    Shopify Plus

    N/A
    0 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings

    Shopify Plus

    N/A
    0 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Joel Graham | TrustRadius Reviewer

    Shopify Plus

    Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
    Fallon Penrod | TrustRadius Reviewer

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Anonymous | TrustRadius Reviewer

    Shopify Plus

    • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
    • Great new features consistently being added, ahead of the curve on almost everything
    • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
    • Most Merchant Success Managers are good and genuinely want to be helpful
    • A fantastic user interface, very logical and easy to use
    • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
    Anonymous | TrustRadius Reviewer

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Martin Powell | TrustRadius Reviewer

    Shopify Plus

    • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
    • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
    • The 24/7 support doesn't seem as dedicated as they once were.
    Ricky Jordan | TrustRadius Reviewer

    Pricing Details

    Brightpearl

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Shopify Plus

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Brightpearl

    Brightpearl 8.2
    Based on 12 answers
    Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
    Chris Metropulos | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Usability

    Brightpearl

    Brightpearl 4.2
    Based on 8 answers
    Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
    Dan Thomas | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Brightpearl

    Brightpearl 10.0
    Based on 2 answers
    Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
    Dan Thomas | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Performance

    Brightpearl

    Brightpearl 9.0
    Based on 2 answers
    Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
    Dan Thomas | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Brightpearl

    Brightpearl 7.8
    Based on 268 answers
    Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
    Anonymous | TrustRadius Reviewer

    Shopify Plus

    Shopify Plus 10.0
    Based on 2 answers
    Always are quick to answer our questions and help us find a solution
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Brightpearl

    Brightpearl 1.0
    Based on 1 answer
    No in house training was given.
    Dan Thomas | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Online Training

    Brightpearl

    Brightpearl 7.0
    Based on 1 answer
    The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
    Dan Thomas | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Brightpearl

    Brightpearl 6.5
    Based on 208 answers
    Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
    We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
    James Ewens | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Brightpearl

    Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
    Anonymous | TrustRadius Reviewer

    Shopify Plus

    Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
    Anonymous | TrustRadius Reviewer

    Scalability

    Brightpearl

    Brightpearl 6.9
    Based on 5 answers
    Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
    Anonymous | TrustRadius Reviewer

    Shopify Plus

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Brightpearl

    • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
    • We've also had to spend a ton of money with our CPAs fixing our financials every month.
    • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
    Anonymous | TrustRadius Reviewer

    Shopify Plus

    • Shopify Plus has been a very cost effective solution for us.
    • As our business grows, it's easy to train new hires on how to use Shopify Plus.
    • What we've lost in the missing features of Shopify we've made up for in the other areas.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Add comparison