What users are saying about
282 Ratings
71 Ratings
282 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Brightpearl
Shopify Plus
8.2
Product catalog & listings
Brightpearl
Shopify Plus
8.7
Product management
Brightpearl
Shopify Plus
8.0
Bulk product upload
Brightpearl
Shopify Plus
7.9
Branding
Brightpearl
Shopify Plus
8.2
Mobile storefront
Brightpearl
Shopify Plus
8.6
Product variations
Brightpearl
Shopify Plus
7.9
Website integration
Brightpearl
Shopify Plus
8.2
Visual customization
Brightpearl
Shopify Plus
8.1
CMS
Brightpearl
Shopify Plus
8.0

Online Shopping Cart

Brightpearl
Shopify Plus
8.4
Abandoned cart recovery
Brightpearl
Shopify Plus
7.9
Checkout user experience
Brightpearl
Shopify Plus
8.9

Online Payment System

Brightpearl
Shopify Plus
9.5
eCommerce security
Brightpearl
Shopify Plus
9.5

eCommerce Marketing

Brightpearl
Shopify Plus
8.3
Promotions & discounts
Brightpearl
Shopify Plus
8.4
Personalized recommendations
Brightpearl
Shopify Plus
8.1
SEO
Brightpearl
Shopify Plus
8.5

eCommerce Business Management

Brightpearl
Shopify Plus
7.8
Order processing
Brightpearl
Shopify Plus
8.6
Inventory management
Brightpearl
Shopify Plus
8.1
Shipping
Brightpearl
Shopify Plus
7.7
Custom functionality
Brightpearl
Shopify Plus
6.9

Pros

Brightpearl

  • Assigning a cost to each product. We purchase at different costs, and each sale gets allocated a cost from the purchase order.
  • Audit trail - Each product has a full audit trail with references. Each addition comes with a linked purchase order, each subtraction comes with a linked sales order, and each transfer has the costs of goods associated.
  • Sales channel aggregation - we sell on multiple sales channels, and the products are in multiple physical warehouses. The sales come through from a variety of reporting methods. Brightpearl assigns each channel its own data, and displays all sales in a central dashboard.
  • Filtering - All products and sales can be filtered by sales channel, location, type, category, warehouse and many others. It provides an invaluable real- time snapshot of inventory allocations.
  • Customer support - In my role as power user and troubleshooter, I am in contact with a support agent on average 3 times a week, and each time they are knowledgeable, responsive, and competent. All questions are answered, and issues are fixed immediately.
  • Warehouse workflow - Sales are consolidated into goods notes, allowing the warehouse to print a consolidated pick list organized by bay, and then print all the packing lists, on which the order items are clearly displayed.
  • Purchasing - POs are made within the system and emailed from the system. They can then be received and allocated from within.
  • Product Organization - Each product can be made with all of its important information, and similar items can be sorted by option value. It's clean and elegant.
Izzy Raskin | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Brightpearl

  • Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
  • Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
  • Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.
James Ewens | TrustRadius Reviewer

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Usability

Brightpearl

Brightpearl 7.4
Based on 6 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Reliability and Availability

Brightpearl

Brightpearl 10.0
Based on 1 answer
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Performance

Brightpearl

Brightpearl 9.0
Based on 1 answer
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Support Rating

Brightpearl

Brightpearl 7.6
Based on 133 answers
The few times I have spoken with the Brightpearl support team they were very helpful and very quick to answer any of the questions I had. They worked quickly and efficiently to solve any of our problems to get us back to working, generating new sales and moving product out the door.
Daniel Ewers | TrustRadius Reviewer

Shopify Plus

Shopify Plus 10.0
Based on 1 answer
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

In-Person Training

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Online Training

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Implementation Rating

Brightpearl

Brightpearl 6.5
Based on 104 answers
It's taken around a year to reach the stage we're at now, which has been a long and hard slog. Partially because not everyone here took part in training when they should have but also because there's a lot of information to take onboard.
Gary Murray | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

Brightpearl

Brightpearl was the only system we could find which didn't require PS and £10ks to implement. The other systems we looked at did invoicing, quoting and accounting very well, but not in one pane of glass. Brightpearl gives us what we need today and we hope, with further development, it will step up to the API and reporting challenges we are looking to address in the future.
Scott Dobson | TrustRadius Reviewer

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard | TrustRadius Reviewer

Scalability

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.
Dan Thomas | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Return on Investment

Brightpearl

  • Faster lead conversion. We're able to get all/most orders out same day with this system.
  • Employee efficiency has gone up tenfold. Sales/client service teams are able to find customers quickly in the system and add new customers very quickly.
  • The ability to work with Magento. Our on-line orders move seamlessly through Brightpearl.
Will Thompson | TrustRadius Reviewer

Shopify Plus

  • It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
  • Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.
Rachel Blankenship | TrustRadius Reviewer

Screenshots

Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Brightpearl
8.0
Shopify Plus
8.7

Likelihood to Renew

Brightpearl
8.2
Shopify Plus

Usability

Brightpearl
7.4
Shopify Plus

Reliability and Availability

Brightpearl
10.0
Shopify Plus

Performance

Brightpearl
9.0
Shopify Plus

Support Rating

Brightpearl
7.6
Shopify Plus
10.0

In-Person Training

Brightpearl
1.0
Shopify Plus

Online Training

Brightpearl
7.0
Shopify Plus

Implementation Rating

Brightpearl
6.5
Shopify Plus

Scalability

Brightpearl
6.9
Shopify Plus

Add comparison