Brightpearl vs Shopify Plus | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 281 reviews and ratings

Score 8.7 out of 10

Based on 57 reviews and ratings

Feature Rating Comparison

Brightpearl

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Shopify Plus

7.8

Product catalog & listings

—

8.5

Product management

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7.7

Bulk product upload

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8.0

Branding

—

8.0

Mobile storefront

—

8.6

Product variations

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7.5

Website integration

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7.7

Visual customization

—

7.7

CMS

—

6.9

Brightpearl

—

Shopify Plus

8.3

Abandoned cart recovery

—

7.8

Checkout user experience

—

8.9

Brightpearl

—

Shopify Plus

9.8

eCommerce security

—

9.8

Brightpearl

—

Shopify Plus

8.6

Promotions & discounts

—

8.5

Personalized recommendations

—

8.3

SEO

—

8.8

Brightpearl

—

Shopify Plus

7.3

Order processing

—

8.3

Inventory management

—

7.6

Shipping

—

7.0

Custom functionality

—

6.2

Pros

Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.

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Customer Support and International Operations Manager

Spikeball Inc.Sporting Goods, 11-50 employees

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Stable and consistently updated cloud infrastructure
Suite of apps and partners make improvements a breeze and keep you current with technology.
Dedicated live chat supports your business 24/7

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Director of eCommerce

SuppzConsumer Goods, 11-50 employees

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Cons

Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.

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Operations Manager

Open 24 Seven LtdRetail, 11-50 employees

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Lacks certain basic functionality that would seem to be a no brainier. Some of these items are being addressed.
Lacks the complete customization options that large businesses may want.
Outages happen more frequently than would be desirable for the price of service.

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Director of eCommerce

SuppzConsumer Goods, 11-50 employees

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Likelihood to Renew

Brightpearl 8.2

Based on 12 answers

Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.

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Chris Metropulos

Senior Product Manager

Heritage Tile, LLCBuilding Materials, 11-50 employees

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No score

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Usability

Brightpearl 7.4

Based on 6 answers

Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.

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Sales Engineer

Waters and StantonTelecommunications, 11-50 employees

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Reliability and Availability

Brightpearl 10.0

Based on 1 answer

Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.

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Sales Engineer

Waters and StantonTelecommunications, 11-50 employees

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Performance

Brightpearl 9.0

Based on 1 answer

Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.

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Sales Engineer

Waters and StantonTelecommunications, 11-50 employees

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Support

Brightpearl 7.6

Based on 133 answers

Brightpearl support is friendly, quick, and makes you feel as if your problem is important to them as well. If Brightpearl made some of the sales features standard (issues listed in previous question) this would make the support teams' work much simpler. I am hoping support can submit feedback so in the next software update they could potentially be implemented. It is also very positive to know that the support team is conscious that you're running a business and that this software is central to fulfilling orders. They correct things without disrupting you or any one else's system.

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Chris Metropulos

Senior Product Manager

Heritage Tile, LLCBuilding Materials, 11-50 employees

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In-Person Training

Brightpearl 1.0

Based on 1 answer

No in house training was given.

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Sales Engineer

Waters and StantonTelecommunications, 11-50 employees

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No score

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Online Training

Brightpearl 7.0

Based on 1 answer

The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.

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Sales Engineer

Waters and StantonTelecommunications, 11-50 employees

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No score

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Implementation

Brightpearl 6.5

Based on 104 answers

I feel we were mostly thrown into the deep water without receiving enough training on the system.The training we received was done prior to us having use of the system so was not very useful.We were given a deadline for questions and then were on our own to figure out things we needed.

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Operations & Marketing team

Boston BioProductsChemicals, 11-50 employees

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No score

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Alternatives Considered

Has much more functionality

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Kate Carannante

Cheif Operating Officer/Owner

.Warehousing, 1-10 employees

View all 151 answers on this topic

Squarespace is a platform meant for creating websites/blogs that also has an eCommerce component layered on top. Conversely, Shopify Plus was build from day one with eCommerce in mind. This is evident throughout the experience, especially with regards to order management, and bulk product imports

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Ecommerce Marketing Manager

RunkeeperHealth, Wellness and Fitness, 11-50 employees

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Scalability

Brightpearl 6.8

Based on 5 answers

Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.

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Sales Engineer

Waters and StantonTelecommunications, 11-50 employees

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No score

No answers yet

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Return on Investment

Customer database improvement
More accurate reporting which is live
Less time spent on administration

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Chief Executive - UK & Europe

Southpaw UKBusiness Supplies and Equipment, 1-10 employees

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Consistent Branding - With Shopify Plus we can clearly brand our shop to stay consistent with brand guidelines, giving out users the best experience possible.
Mobile Shopping - Our theme is mobile optimized, so our users have a great experience no matter what platform they view from. We are also in the process of bringing our store to a mobile app, which should provide a superior experience to the mobile web.

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Ecommerce Marketing Manager

RunkeeperHealth, Wellness and Fitness, 11-50 employees

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Screenshots

See All (10) Brightpearl Screenshots

See All (4) Shopify Plus Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

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