What users are saying about
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Top Rated
327 Ratings
37 Ratings

Buffer

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Top Rated
327 Ratings
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Score 8.1 out of 100
37 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Buffer

It is a very interesting tool for entrepreneurs or CEOs of startups who do not have much time to manage social media communication and also have few resources at the beginning of their venture. It can also be convenient for small companies that do not have specific personnel with training in community management and require easy-to-use tools to carry out the basic actions of scheduled publication on social media.
Anonymous | TrustRadius Reviewer

Podium

Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
Emily Gatlin | TrustRadius Reviewer

Feature Rating Comparison

Publishing

Buffer
8.4
Podium
Content planning and scheduling
Buffer
9.0
Podium
Content optimization
Buffer
8.0
Podium
Workflow management
Buffer
8.3
Podium

Reporting/analytics

Buffer
8.2
Podium
Campaign success analytics
Buffer
8.2
Podium

Account management

Buffer
8.6
Podium
Role-based user permissions & privileges
Buffer
8.6
Podium
Mobile access
Buffer
8.7
Podium

Pros

Buffer

  • I can plan and publish content on social channels.
  • Buffer's interface is quite tidy and generates the necessary facilities to save us time in publishing consistent content.
  • It has a special price; it is pretty affordable.
  • It has the possibility of integrating with other tools to improve its functions.
Luz Ellis | TrustRadius Reviewer

Podium

  • Text messaging: Without the customer having any knowledge, Podium allows the organization to transfer text conversations from one team to the next seamlessly and without interruption to the conversation on the customer's side.
  • Reputation management: There are plenty of review platforms out there, but we love the ability within Podium to respond to reviews from one easy to navigate location.
  • Internal reviews and feedback: Because Podium ties the review to the technician that worked with that customer, we are able to easily pull a report by team member for reviews and use that feedback when we are giving our internal annual performance reviews.
Lauren Morgan | TrustRadius Reviewer

Cons

Buffer

  • Expensive Analytics: The upgrade you need to access your analytics is quite expensive, and I have come across other tools that provide the same or even more for a lesser priced plan.
  • No Media Library: The one feature I have found on another social media planning tool that I wish Buffer had is a media library. This allows you to upload photos you aren't using right away to have them readily available when you do decide to use them. This is not a feature in Buffer.
Whitney Knight | TrustRadius Reviewer

Podium

  • If Podium could find a way to report back from Google and other review sites when a user referred to that review site by Podium actually posted a review and tie those reviews to the person who sent the invite to the customer, that would help to add another layer of accountability and recognition to salespeople who are following the process.
  • I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.
  • Another functionality that could improve the Podium product would be a tie-in to social media. A way to share reviews on Facebook, invite the customer to follow up on social media, and perhaps even a way to take a picture of the customer with their new car and post it to our page.
Scott Keeler | TrustRadius Reviewer

Likelihood to Renew

Buffer

Buffer 7.5
Based on 14 answers
I am giving buffer this rating because of a couple issues that it has compared to other platforms. It does not always post to instagram and you will need to go in an manually post. Also, one of the biggest qualms that we have with buffer is the price it costs to have robust analytics
Frankie Heath | TrustRadius Reviewer

Podium

Podium 10.0
Based on 3 answers
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
LEANORA MONTELLO | TrustRadius Reviewer

Usability

Buffer

Buffer 8.8
Based on 20 answers
Easy enough to use even my boss got it right away. It helps to off-set the workload to less active times, and we can preschedule way in advance, which also helps to keep the team on track as we know what we have planned and want to reach our milestones before posts go online.
Ann Korb | TrustRadius Reviewer

Podium

Podium 8.0
Based on 4 answers
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
Rick Overholt | TrustRadius Reviewer

Reliability and Availability

Buffer

Buffer 8.5
Based on 3 answers
Buffer is always on hand and very reliable, their software suite rarely has outages
Len Gordon | TrustRadius Reviewer

Podium

Podium 10.0
Based on 1 answer
We haven't had any outages or issues whenever we need it over the last few years of use
Joshua Christopherson | TrustRadius Reviewer

Performance

Buffer

Buffer 8.0
Based on 3 answers
Buffer performs well on both desktop and mobile platforms. The one area as I have stated before is that it does not always want to automatically push to Instagram and the user will have to go do it manually. Buffer works very well pushing to other platforms. The instagram issue is the only reason buffer does not get a 10 on this section
Frankie Heath | TrustRadius Reviewer

Podium

Podium 10.0
Based on 1 answer
It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
Joshua Christopherson | TrustRadius Reviewer

Support Rating

Buffer

Buffer 9.4
Based on 21 answers
  1. It really helped to my business to grow online.
  2. I was able to take actions mindfully as the analytics are damn good.
  3. Also used for managing clients social media accounts and it proved to be a best resource.
  4. Clients were really happy as they got high demand and growth on internet and the secret is Buffer.
  5. The user interface is really easy to understand and manage. Support is 24/7 available to help.
Anonymous | TrustRadius Reviewer

Podium

Podium 8.1
Based on 13 answers
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
Anonymous | TrustRadius Reviewer

Implementation Rating

Buffer

Buffer 8.3
Based on 2 answers
We were very satisfied with the implementation of Buffer. We had no issues switching from the platform that we were using over to buffer. Our staff did not even miss a beat when it came to posting content. It was an easy transition and I feel that is something that buffer has really done well. They have an "out of the box" usability platform
Frankie Heath | TrustRadius Reviewer

Podium

Podium 10.0
Based on 3 answers
We only had a hard time getting our technicians to remember to send the review invites.
Jorel Cook | TrustRadius Reviewer

Alternatives Considered

Buffer

The reason for selecting Buffer was mainly due to good UI and easy to use functionality. Hootsuite was not that user friendly and a bit complicated. Buffer is more straight forward and easy to use when you compare it with Hootsuite. Also, I like Buffer's mobile friendliness more than Hootsuite.
Harsh Hingorani ⚡️ | TrustRadius Reviewer

Podium

We have evaluated multiple smaller companies that do not appear on TrustRadius including Swell, Yext, Solutions by Text, and ReviewInc. We currently utilize Podium for its integrations with our point of sale system and the fact that they have negotiated the cheapest rate on merchant processing fees through stripe as of 7/23/20. We are able to test and implement new strategies so rapidly that it would feel like taking a step backward if we jumped ship even though the per month fees are getting larger than we would prefer.
Jordan Barrick | TrustRadius Reviewer

Scalability

Buffer

Buffer 8.6
Based on 2 answers
Buffer does what it say on tin as they say! you can always count on Buffer. Buffer can be scale to 25 social account with 2,000 scheduled post which is enough for most agencies or businesses
Len Gordon | TrustRadius Reviewer

Podium

Podium 10.0
Based on 1 answer
Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
Joshua Christopherson | TrustRadius Reviewer

Return on Investment

Buffer

  • It has saved money by allowing us to automate our social using one person
  • It allows us to connect one channel at a time instead of wasting money on larger account management tools
  • We are making money, because it has already delivered several clients
Joseph Kahn | TrustRadius Reviewer

Podium

  • 300 total reviews from 2009 to 2017. From August to present day we have more than doubled.
  • Podium has allowed us to target reviews on different platforms like Google, Facebook, etc.
  • Targeting does get skewed because it is the customer's choice on which social media to submit a review.
Max Pourlak | TrustRadius Reviewer

Screenshots

Pricing Details

Buffer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Buffer Editions & Modules

Edition
Publish Pro$151
Publish Premium$651
Publish Business$991
Analyze Pro$351
Analyze Premium$501
  1. per month
Additional Pricing Details
Here are the prices of our various plans: Pro: $15/month Small Business: $99/month Medium Business: $199/month Large Business: $399/month Enterprise: Feel free to get in touch with us at onboarding@buffer.com. All plans can be paid on either a monthly or yearly basis. If you choose to pay yearly, you would receive a 15% discount, which works out to be approximately two months free per year.

Podium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Podium Editions & Modules

Edition
Podium Standard399.001
Podium Webchat Add-On100.001
  1. per month
Additional Pricing Details

Rating Summary

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