What users are saying about
22 Ratings
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Score 9.1 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

MiVoice Office Application Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
MiVoice Office Application Suite
Hosted PBX
CallFire
6.0
MiVoice Office Application Suite
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
MiVoice Office Application Suite
User templates
CallFire
7.0
MiVoice Office Application Suite
Call reports
CallFire
10.0
MiVoice Office Application Suite
Directory of employee names
CallFire
9.0
MiVoice Office Application Suite

Call Management

CallFire
8.7
MiVoice Office Application Suite
Answering rules
CallFire
8.0
MiVoice Office Application Suite
Call recording
CallFire
10.0
MiVoice Office Application Suite
Call park
CallFire
8.5
MiVoice Office Application Suite
Call screening
CallFire
8.3
MiVoice Office Application Suite
Message alerts
CallFire
8.8
MiVoice Office Application Suite

VoIP system collaboration

CallFire
10.0
MiVoice Office Application Suite
Video conferencing
CallFire
10.0
MiVoice Office Application Suite
Audio conferencing
CallFire
10.0
MiVoice Office Application Suite

Mobile apps

CallFire
8.3
MiVoice Office Application Suite
Mobile app for iOS
CallFire
8.5
MiVoice Office Application Suite
Mobile app for Android
CallFire
8.0
MiVoice Office Application Suite

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

MiVoice Office Application Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

MiVoice Office Application Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

MiVoice Office Application Suite

No score
No answers yet
No answers on this topic

Support Rating

CallFire

No score
No answers yet
No answers on this topic

MiVoice Office Application Suite

MiVoice Office Application Suite 8.8
Based on 8 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

MiVoice Office Application Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

MiVoice Office Application Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

MiVoice Office Application Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiVoice Office Application Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallFire
10.0
MiVoice Office Application Suite
8.8

Likelihood to Renew

CallFire
9.0
MiVoice Office Application Suite

Support Rating

CallFire
MiVoice Office Application Suite
8.8

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