What users are saying about
26 Ratings
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Score 9 out of 100
28 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • CallFire ranks higher in 1 feature set: Call Management
  • MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 2 feature sets: Cloud PBX, Mobile apps

Cloud PBX

7.8

CallFire

78%
8.3

MiVoice Office Application Suite

83%
CallFire ranks higher in 3/5 features

Hosted PBX

6.0
60%
2 Ratings
8.2
82%
4 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
7 Ratings
8.6
86%
4 Ratings

User templates

7.0
70%
4 Ratings
N/A
0 Ratings

Call reports

8.2
82%
10 Ratings
N/A
0 Ratings

Directory of employee names

9.0
90%
5 Ratings
9.3
93%
7 Ratings

Call Management

9.3

CallFire

93%
9.2

MiVoice Office Application Suite

92%
CallFire ranks higher in 3/5 features

Answering rules

8.0
80%
7 Ratings
9.6
96%
7 Ratings

Call recording

10.0
100%
10 Ratings
9.3
93%
5 Ratings

Call park

8.5
85%
3 Ratings
9.0
90%
7 Ratings

Call screening

10.0
100%
4 Ratings
9.4
94%
5 Ratings

Message alerts

10.0
100%
5 Ratings
9.0
90%
7 Ratings

VoIP system collaboration

10.0

CallFire

100%

MiVoice Office Application Suite

Feature Set Not Supported
N/A
CallFire ranks higher in 2/2 features

Video conferencing

10.0
100%
1 Rating
N/A
0 Ratings

Audio conferencing

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

8.3

CallFire

83%
9.2

MiVoice Office Application Suite

92%
MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
2 Ratings
9.4
94%
5 Ratings

Mobile app for Android

8.0
80%
1 Rating
8.9
89%
3 Ratings

Attribute Ratings

  • CallFire is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

CallFire

96%
15 Ratings
8.9

MiVoice Office Application Suite

89%
7 Ratings

Likelihood to Renew

9.0

CallFire

90%
1 Rating

MiVoice Office Application Suite

N/A
0 Ratings

Support Rating

CallFire

N/A
0 Ratings
8.8

MiVoice Office Application Suite

88%
8 Ratings

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review

Mitel Networks Corporation

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Read full review

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
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Mitel Networks Corporation

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Read full review

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Read full review

Mitel Networks Corporation

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Read full review

Pricing Details

CallFire

Starting Price

$99 per month

Editions & Modules

CallFire editions and modules pricing
EditionModules
Pro$599.001
Grow$299.002
Startup$199.003
Lite$99.004

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

MiVoice Office Application Suite

Starting Price

Editions & Modules

MiVoice Office Application Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallFire

    There is no reason not to, it has proven effective in the usage
    Read full review

    Mitel Networks Corporation

    No answers on this topic

    Support Rating

    CallFire

    No answers on this topic

    Mitel Networks Corporation

    Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
    Read full review

    Alternatives Considered

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Read full review

    Mitel Networks Corporation

    In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
    Read full review

    Return on Investment

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Read full review

    Mitel Networks Corporation

    • Efficient, easy to use conference system for better communication
    • Useful mobile app to allow employee presence while out of office.
    • Global directory removed the need for employees to maintain one.
    Read full review

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