What users are saying about
12 Ratings
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Score 9.2 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

CallTrackingMetrics

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
Anonymous | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CallTrackingMetrics
StringeeX
8.7
Agent dashboard
CallTrackingMetrics
StringeeX
9.1
Validate callers
CallTrackingMetrics
StringeeX
9.1
Outbound response
CallTrackingMetrics
StringeeX
7.3
Call forwarding
CallTrackingMetrics
StringeeX
9.1
Click-to-call (CTC)
CallTrackingMetrics
StringeeX
9.1
Warm transfer
CallTrackingMetrics
StringeeX
7.3
Predictive dialing
CallTrackingMetrics
StringeeX
9.1
Interactive voice response
CallTrackingMetrics
StringeeX
9.1
REST APIs
CallTrackingMetrics
StringeeX
9.1
Call scripts
CallTrackingMetrics
StringeeX
9.1
Call tracking
CallTrackingMetrics
StringeeX
9.1
Multichannel integration
CallTrackingMetrics
StringeeX
9.1
CRM software integration
CallTrackingMetrics
StringeeX
7.3

Workforce Optimization (WFO)

CallTrackingMetrics
StringeeX
8.1
Inbound call routing
CallTrackingMetrics
StringeeX
8.2
Omnichannel inbound routing
CallTrackingMetrics
StringeeX
8.2
Recording
CallTrackingMetrics
StringeeX
9.1
Quality management
CallTrackingMetrics
StringeeX
8.2
Call analytics
CallTrackingMetrics
StringeeX
8.2
Historical reporting
CallTrackingMetrics
StringeeX
8.2
Live reporting
CallTrackingMetrics
StringeeX
8.2
Customer surveys
CallTrackingMetrics
StringeeX
7.3
Customer interaction analytics
CallTrackingMetrics
StringeeX
7.3

Pros

CallTrackingMetrics

  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

CallTrackingMetrics

  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
Marvin Leininger | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

CallTrackingMetrics

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

CallTrackingMetrics

CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
Earl Minney | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

CallTrackingMetrics

  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
Christopher R. Chaput | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

CallTrackingMetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

CallTrackingMetrics Editions & Modules

Edition
Business Plan$391
Marketing Plan$991
Contact Center Plan$2991
  1. per month
Additional Pricing Details
All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts up to 15% off for annual agreements.

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

StringeeX Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallTrackingMetrics
9.3
StringeeX
8.2

Support Rating

CallTrackingMetrics
StringeeX
7.3

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