What users are saying about

Catchpoint vs Nexthink

Catchpoint
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Top Rated
60 Ratings
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Nexthink
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Top Rated
27 Ratings

Catchpoint

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Top Rated
60 Ratings
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Score 9 out of 100

Based on 60 reviews and ratings

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Nexthink

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Top Rated
27 Ratings
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Score 9.1 out of 100

Based on 27 reviews and ratings

Attribute Ratings

  • Nexthink is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Catchpoint

89%
45 Ratings
9.1

Nexthink

91%
12 Ratings

Likelihood to Renew

9.1

Catchpoint

91%
1 Rating

Nexthink

N/A
0 Ratings

Usability

5.5

Catchpoint

55%
2 Ratings

Nexthink

N/A
0 Ratings

Support Rating

8.9

Catchpoint

89%
48 Ratings

Nexthink

N/A
0 Ratings

Likelihood to Recommend

Catchpoint

Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.

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Anonymous | TrustRadius Reviewer
Verified User
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Nexthink

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.

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Henry Jennings | TrustRadius Reviewer
Henry Jennings
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Pros

Catchpoint

  • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
  • Catchpoint synthetic test that will be set up target an endpoint or URLS
  • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.

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Habtamu Asfaw | TrustRadius Reviewer
Habtamu Asfaw
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Nexthink

  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Catchpoint

  • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.

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Anonymous | TrustRadius Reviewer
Verified User
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Nexthink

  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.

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Andy McDougall | TrustRadius Reviewer
Andy McDougall
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Pricing Details

Catchpoint

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Nexthink

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

—

Likelihood to Renew

Catchpoint

Catchpoint 9.1
Based on 1 answer
Great and convenient to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Nexthink

No score
No answers yet
No answers on this topic

Usability

Catchpoint

Catchpoint 5.5
Based on 2 answers
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

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Anonymous | TrustRadius Reviewer
Verified User
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Nexthink

No score
No answers yet
No answers on this topic

Support Rating

Catchpoint

Catchpoint 8.9
Based on 48 answers
I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!

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Anonymous | TrustRadius Reviewer
Verified User
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Nexthink

No score
No answers yet
No answers on this topic

Alternatives Considered

Catchpoint

Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.

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Brian Gill | TrustRadius Reviewer
Brian Gill
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Nexthink

Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.

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David Paul | TrustRadius Reviewer
David Paul
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Return on Investment

Catchpoint

  • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
  • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
  • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

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Anonymous | TrustRadius Reviewer
Verified User
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Nexthink

  • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
  • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

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Anonymous | TrustRadius Reviewer
Verified User
View all 12 answers on this topic

Screenshots

Catchpoint

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