CenterPoint Payroll vs Paylocity

• Customization options to meet your company's payroll needs.
• Excellent customer service and tech support.
• Logical and easy-to-use user interface.
• Ability to customize reports and exports.

Read full review

• It has a very cool and easy to use recognition function called impressions. Instead of a simple instant message or email saying thank you, you can offer an impression saying thanks that can be categorized and made public the rest of the company when they access Paylocity. It's just a cool function that spreads thanks and engagement across the organization with little cost and effort.
• The self service portal for employees is easy to use as well. If you need to access vacation accrual and balances, PTO requests, pay check stubs, pay information, need to change your address or name, etc. it's very easy to find and navigate. You don't need to dig or click everywhere.
• The journal entry function is useful too for 1:1 meetings or check in meetings for manages and their direct reports. It gives an easy module to record notes, discuss topics, attach documents, or make notes of items that need to be followed up on. Not everyone here uses it, but it does help organize meetings and keep them on track.

Read full review

• Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

Read full review

• The customer service is a joke. Our account manager is slow to respond and often gives wrong or incomplete answers.
• The tax department is incredibly slow and disorganized, which has resulted in late penalties and errors on our filings.
• You cannot contact any department without going through your account manager, which if you have a bad one like we do, means you often get roadblocked in getting your issues resolved.
• There is no sense of urgency or accountability in customer service.
• You are expected to largely self-serve. Often when you reach out for help, the customer care rep doesn't know any more about the system than you do.

Read full review

• CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
• Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

Read full review

• The robust reporting has allowed us to analyze our workforce in a way prior systems could not. We used the data to update our pay structures and reduce turnover.
• The performance management system has dramatically improved our processes over decentralized paper methods. This improvement leads to higher engagement and therefore a more productive workforce.
• The ability to link with business partners, such as our CPA, allows them to access they information they need to help advise us more efficiently.

Read full review