Red Wing Software headquartered in Minnesota offers a benefits administration and payroll solution, in their software CenterPoint Payroll.
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Paylocity
Score 8.2 out of 10
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Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
We have used CenterPoint Payroll & Quickbooks here in the past. We considered Paycom and CBiz when we decided to go with Paylocity. We loved how user friendly Paylocity was and how it was a "one stop shop" for our employees. We have multiple locations under the one company …
CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.
When we initially conducted an RFP in changing payroll providers, Paylocity quickly rose to the top of our list. The offerings, service, and costs were the main drivers. We were nervous, as anyone would, with changing a payroll provider. The implementation could not have been any better. The alignment between the groups was strong, and continuous communication was seamless.
Customer service has dropped off in the last couple of years. It is rare to get a quick response, with a resolution. That said I believe Paylocity is still better than other HRIS systems I've had experience with.
Workflows & Documents, I'm sure there are processes, approvals and flows we could be utilizing more, but I do not find it easy to navigate. That may include an Offboarding flow. We currently use Onboarding, to do our Offboarding.
I would like to see a monthly or quarterly webinar for the function updates and changes.
The primary reason AUSGGAR purchased Paylocity was for payroll/accounting/taxes and I think it does a great job on those functions. Paylocity is also solid with performance reviews. As far as the ATS, I like the screeners we are able to set up as that helps in qualifying or disqualifying candidates
I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update
I can always call the direct number and there is a representative always available to answer questions. I can also email the service desk for Paylocity or my representative and they are pretty quick to respond if we are having issues
We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out
We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.
We feel we got all the features and functionality needed at a fair price. One HUGE determining factor was Paylocity's ability to interface with Employee Navigator in which we already used through our insurance broker. We also liked that the company was relatively local to where we are located.
Our main function for Paylocity is payroll, data insights for employee working hours and onboarding. This has been a very reliable source for us for these functions. Payroll has been extremely easy to do using Paylocity. The onboarding process is very simple for new hires and makes the process run smooth. It is easy to find the information you are looking for while on Paylocity.
CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.
Being able to have the employees update their own profiles is a time saver. Rather than the old days where employees had to turn in physical updates to HR and then HR had to update files. This puts the responsibility into the hands of the employees and saves so much HR time.
Onboarding is one of my favorite things about Paylocity. It saves a ton of paperwork and time. The Onboarding can be done by the employee at home before even starting on day 1 so that they can hit to door running rather than take a day to do paperwork.
