Likelihood to Recommend
CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.
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In my opinion Paylocity is suitable for any organization. Where it really starts to help is when you get to a size of 20+ employees. It allows you to streamline your processes, keep employee data secure, and allow for continued growth and development of your team. Prior to using Paylocity we were handling all of our payroll through Quickbooks which worked prior to our company growth where we needed more functionality and security. As we have grown and implemented new Paylocity products our focus has been on the experience our employees have and what can be done to make things easier for them throughout the entire employee lifecycle
Read full review Pros Customization options to meet your company's payroll needs. Excellent customer service and tech support. Logical and easy-to-use user interface. Ability to customize reports and exports. Read full review Continued engagements every month with briefs and detailed PEAK (how to) articles Product training for all user classifications Provides a wide array of digital features, eliminating the need for paper & time consuming administrative tasks. Comprehensive canned reports and very user friendly filter and report writer features Read full review Cons Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds. Read full review Learning could be updated and include relevant compliance trainings. Benefits module can use an upgrade to include retirement plan enrollments. Compliance tracking and reminders throughout the year. File feed setup takes too long and has been very difficult for us. Communication during this process needs to be better. End users should have direct access to the person or team that is working on the connectivity with vendors. Read full review Likelihood to Renew
I give a rating of 10 because the transition was flawless, at each step of the way we had a dedicated Paylocity rep helping us during the transition. This gave us peace of mind as we switched over from another payroll provider so we weren't familiar with Paylocity. The transition was smooth
Read full review Usability
I've been able to navigate everything on my own and I've been able to figure out almost all of it by myself. I like hands on experience so I only rely on service if I've exhausted all resources to figure something out.
Read full review Reliability and Availability
there are frequent issues with the recruiting module not fully working and there is no rush from paylocity to fix it
Read full review Performance
pages load in an acceptable amount of time, reports come back quickly, but integration is very complicated and hasn't been possible
Read full review Support Rating
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.
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The nicest thing I can say about Paylocity's support is I run into the same support issues with every payroll company. Paylocity's support is no better or worse. With high turnover rates and employees being stretched across multiple company's it is hard to get good responses. I can usually get responses back to simple questions quickly but when you get to intermediate to difficult questions the support is lacking.
Read full review Online Training
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
Read full review Implementation Rating
I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.
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We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.
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We moved from
ADP Workforce Now
because it was incredibly painful to use on the administrative side and did not have as many features to use outside of running payroll and even that was not fun to do, it was easy to make errors or have errors occur without any way of figuring it out besides calling Support and when I had to call the Support line I would sit on the phone for 3+ hours and sometimes would be bounced around to different departments before I could get to someone who knew what they were talking about.
Read full review Scalability
It is simple to use and straight forward
Read full review Professional Services
Support is quick and proffessional
Read full review Return on Investment CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support. Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't. Read full review Time & Labor integration with HR & Payroll reduces payroll errors. I had never done payroll before using Paylocity and the speed and accuracy has been so accurate. Data Analytics makes it so easy to provide the executive team with quarterly data. I appreciate the new feature of being able to make the dashboard customizable. The document library allows us to go paperless saving money on paper and storage. Read full review ScreenShots