What users are saying about
6 Ratings
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Score 8.4 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Billing and Claims Management

    CentralReach

    Feature Set Not Supported
    N/A
    8.2

    PointClickCare Core EHR Platform

    82%
    PointClickCare Core EHR Platform ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Claims management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Coding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Patient billing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Financial Reporting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Patient Scheduling

    CentralReach

    Feature Set Not Supported
    N/A
    9.0

    PointClickCare Core EHR Platform

    90%
    PointClickCare Core EHR Platform ranks higher in 1/1 features

    Multi-location support

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Electronic Medical Records

    CentralReach

    Feature Set Not Supported
    N/A
    4.9

    PointClickCare Core EHR Platform

    49%
    PointClickCare Core EHR Platform ranks higher in 8/8 features

    Charting / document management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Templates

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile/tablet support

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Fax integration

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Workflow automation

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Customization

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    E-prescribing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Medical Security and Privacy

    CentralReach

    Feature Set Not Supported
    N/A
    9.5

    PointClickCare Core EHR Platform

    95%
    PointClickCare Core EHR Platform ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Local mode / networking failsafe

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Workflow and Scale

    CentralReach

    Feature Set Not Supported
    N/A
    8.0

    PointClickCare Core EHR Platform

    80%
    PointClickCare Core EHR Platform ranks higher in 1/1 features

    Task tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • PointClickCare Core EHR Platform is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    CentralReach

    90%
    4 Ratings
    10.0

    PointClickCare Core EHR Platform

    100%
    2 Ratings

    Usability

    CentralReach

    N/A
    0 Ratings
    9.0

    PointClickCare Core EHR Platform

    90%
    1 Rating

    Availability

    CentralReach

    N/A
    0 Ratings
    10.0

    PointClickCare Core EHR Platform

    100%
    2 Ratings

    Support Rating

    6.0

    CentralReach

    60%
    2 Ratings
    8.0

    PointClickCare Core EHR Platform

    80%
    1 Rating

    Implementation Rating

    CentralReach

    N/A
    0 Ratings
    8.0

    PointClickCare Core EHR Platform

    80%
    2 Ratings

    Likelihood to Recommend

    CentralReach

    For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
    Abigail Koenig | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
    Tina Hernandez | TrustRadius Reviewer

    Pros

    CentralReach

    • CentralReach is easy to use once you get fully trained.
    • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
    • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
    Anonymous | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
    • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
    • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
    Mordy Gold | TrustRadius Reviewer

    Cons

    CentralReach

    • Scheduling module has its limitations
    • Instant Chat is not robust
    • The App is terrible!!
    Anonymous | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
    • More Dashboard capabilities
    • Enterprise Level Dashboard
    • Better Enterprise Level Reporting related to Business Intellegence
    Tina Hernandez | TrustRadius Reviewer

    Pricing Details

    CentralReach

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    PointClickCare Core EHR Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    CentralReach

    No score
    No answers yet
    No answers on this topic

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 9.0
    Based on 1 answer
    Overall great product. Reporting could be much better and they are working on that.
    Tina Hernandez | TrustRadius Reviewer

    Reliability and Availability

    CentralReach

    No score
    No answers yet
    No answers on this topic

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 10.0
    Based on 2 answers
    I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
    Tina Hernandez | TrustRadius Reviewer

    Support Rating

    CentralReach

    CentralReach 6.0
    Based on 2 answers
    It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
    Anonymous | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 8.0
    Based on 1 answer
    If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
    Mordy Gold | TrustRadius Reviewer

    Implementation Rating

    CentralReach

    No score
    No answers yet
    No answers on this topic

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 8.0
    Based on 2 answers
    Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
    Tina Hernandez | TrustRadius Reviewer

    Alternatives Considered

    CentralReach

    The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
    Angie Fuqua | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
    Tina Hernandez | TrustRadius Reviewer

    Return on Investment

    CentralReach

    • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
    • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
    • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
    Abigail Koenig | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    • Cannot answer that.
    Mordy Gold | TrustRadius Reviewer

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