What users are saying about
2 Ratings
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Score 6 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

CentralReach

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Tina Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CentralReach
4.5
PointClickCare Core EHR Platform
7.8
Claims management
CentralReach
5.0
PointClickCare Core EHR Platform
8.0
Coding
CentralReach
5.0
PointClickCare Core EHR Platform
8.0
Patient billing
CentralReach
7.0
PointClickCare Core EHR Platform
8.0
Financial Reporting
CentralReach
1.0
PointClickCare Core EHR Platform
5.0
Real-time eligibility verification
CentralReach
PointClickCare Core EHR Platform
10.0

Patient Scheduling

CentralReach
4.0
PointClickCare Core EHR Platform
9.0
Rule-based scheduling
CentralReach
5.0
PointClickCare Core EHR Platform
Calendar interface
CentralReach
3.0
PointClickCare Core EHR Platform
Multi-location support
CentralReach
PointClickCare Core EHR Platform
9.0

Electronic Medical Records

CentralReach
2.7
PointClickCare Core EHR Platform
4.9
Charting / document management
CentralReach
5.0
PointClickCare Core EHR Platform
9.0
Templates
CentralReach
4.0
PointClickCare Core EHR Platform
7.0
Patient portal
CentralReach
2.0
PointClickCare Core EHR Platform
Mobile/tablet support
CentralReach
1.0
PointClickCare Core EHR Platform
8.0
Workflow automation
CentralReach
3.0
PointClickCare Core EHR Platform
5.0
Customization
CentralReach
1.0
PointClickCare Core EHR Platform
1.0
Fax integration
CentralReach
PointClickCare Core EHR Platform
1.0
Integration with other EMR and PM systems
CentralReach
PointClickCare Core EHR Platform
1.0
E-prescribing
CentralReach
PointClickCare Core EHR Platform
7.0

Medical Security and Privacy

CentralReach
8.0
PointClickCare Core EHR Platform
9.3
HIPAA compliance
CentralReach
8.0
PointClickCare Core EHR Platform
10.0
Role-based permission levels
CentralReach
8.0
PointClickCare Core EHR Platform
9.0
Data backups and redundancy
CentralReach
PointClickCare Core EHR Platform
9.0
Local mode / networking failsafe
CentralReach
PointClickCare Core EHR Platform
9.0

Workflow and Scale

CentralReach
PointClickCare Core EHR Platform
8.0
Task tracking
CentralReach
PointClickCare Core EHR Platform
8.0

Pros

CentralReach

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Mordy Gold | TrustRadius Reviewer

Cons

CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Tina Hernandez | TrustRadius Reviewer

Usability

CentralReach

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Tina Hernandez | TrustRadius Reviewer

Reliability and Availability

CentralReach

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 10.0
Based on 1 answer
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Tina Hernandez | TrustRadius Reviewer

Support Rating

CentralReach

CentralReach 6.0
Based on 1 answer
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

No score
No answers yet
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Mordy Gold | TrustRadius Reviewer

Implementation Rating

CentralReach

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 8.0
Based on 1 answer
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Tina Hernandez | TrustRadius Reviewer

Alternatives Considered

CentralReach

No answers on this topic

PointClickCare Core EHR Platform

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Tina Hernandez | TrustRadius Reviewer

Return on Investment

CentralReach

  • It is a costly software but cheaper than paper and pencil ;)
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • Cannot answer that.
Mordy Gold | TrustRadius Reviewer

Pricing Details

CentralReach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PointClickCare Core EHR Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CentralReach
6.0
PointClickCare Core EHR Platform
10.0

Usability

CentralReach
PointClickCare Core EHR Platform
9.0

Reliability and Availability

CentralReach
PointClickCare Core EHR Platform
10.0

Support Rating

CentralReach
6.0
PointClickCare Core EHR Platform

Implementation Rating

CentralReach
PointClickCare Core EHR Platform
8.0

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