What users are saying about
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Top Rated
933 Ratings
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37 Ratings

Ceridian Dayforce HCM

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Top Rated
933 Ratings
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Score 8 out of 100

When I Work

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37 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Ceridian Dayforce HCM

Ceridian Dayforce is well suited for employers with a high degree of complexity in their HR policies and procedures. It can handle almost any complexity that is thrown at it regarding divergent pay policies, union rules, time off plans, etc. We have been able to automate almost all of the manual work we were doing in previous systems to manage the complexity in our policies presented by heavy representation of our front line workforce by several different unions. Ceridian is also great for employers who desire a one-stop-shop for both the delivery of software and HR services. For example, payroll logistics and tax services are native offerings to Ceridian vs. outsourced to a 3rd party, thus streamlining your relationship between software and service providers in HR.
Gavin Flynn, MBA PHR | TrustRadius Reviewer

When I Work

When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.
Jayelynn Willman | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ceridian Dayforce HCM
7.6
When I Work
Employee demographic data
Ceridian Dayforce HCM
8.1
When I Work
Employment history
Ceridian Dayforce HCM
7.9
When I Work
Job profiles and administration
Ceridian Dayforce HCM
7.7
When I Work
Workflow for transfers, promotions, pay raises, etc.
Ceridian Dayforce HCM
7.7
When I Work
Organizational charting
Ceridian Dayforce HCM
7.0
When I Work
Organization and location management
Ceridian Dayforce HCM
7.4
When I Work
Compliance data (COBRA, OSHA, etc.)
Ceridian Dayforce HCM
7.6
When I Work

Payroll Management

Ceridian Dayforce HCM
8.2
When I Work
Pay calculation
Ceridian Dayforce HCM
8.7
When I Work
Support for external payroll vendors
Ceridian Dayforce HCM
7.6
When I Work
Off-cycle/On-Demand payment
Ceridian Dayforce HCM
8.5
When I Work
Benefit plan administration
Ceridian Dayforce HCM
7.9
When I Work
Direct deposit files
Ceridian Dayforce HCM
8.7
When I Work
Salary revision and increment management
Ceridian Dayforce HCM
7.9
When I Work
Reimbursement management
Ceridian Dayforce HCM
7.8
When I Work

Leave and Attendance Management

Ceridian Dayforce HCM
7.7
When I Work
Approval workflow
Ceridian Dayforce HCM
8.1
When I Work
Balance details
Ceridian Dayforce HCM
7.5
When I Work
Annual carry-forward and encashment
Ceridian Dayforce HCM
7.5
When I Work

Employee Self Service

Ceridian Dayforce HCM
8.1
When I Work
View and generate pay and benefit information
Ceridian Dayforce HCM
8.6
When I Work
Update personal information
Ceridian Dayforce HCM
8.6
When I Work
View company policy documentation
Ceridian Dayforce HCM
7.9
When I Work
Employee recognition
Ceridian Dayforce HCM
7.3
When I Work
View job history
Ceridian Dayforce HCM
8.2
When I Work

Asset Management

Ceridian Dayforce HCM
7.6
When I Work
Tracking of all physical assets
Ceridian Dayforce HCM
7.6
When I Work

HR Reporting

Ceridian Dayforce HCM
6.9
When I Work
Report builder
Ceridian Dayforce HCM
7.0
When I Work
Pre-built reports
Ceridian Dayforce HCM
7.3
When I Work
Ability to combine HR data with external data
Ceridian Dayforce HCM
6.3
When I Work

Onboarding

Ceridian Dayforce HCM
7.8
When I Work
New hire portal
Ceridian Dayforce HCM
7.9
When I Work
Manager tracking tools
Ceridian Dayforce HCM
7.7
When I Work

Performance and Goals

Ceridian Dayforce HCM
7.8
When I Work
Corporate goal setting
Ceridian Dayforce HCM
7.6
When I Work
Individual goal setting
Ceridian Dayforce HCM
7.8
When I Work
Line-of sight-visibility
Ceridian Dayforce HCM
7.8
When I Work
Performance tracking
Ceridian Dayforce HCM
7.8
When I Work

Performance Management

Ceridian Dayforce HCM
7.7
When I Work
Performance plans
Ceridian Dayforce HCM
7.8
When I Work
Performance improvement plans
Ceridian Dayforce HCM
7.5
When I Work
Review status tracking
Ceridian Dayforce HCM
7.8
When I Work
Review reminders
Ceridian Dayforce HCM
7.8
When I Work
Multiple review frequency
Ceridian Dayforce HCM
7.8
When I Work

Succession Planning

Ceridian Dayforce HCM
7.3
When I Work
Create succession plans/pools
Ceridian Dayforce HCM
7.4
When I Work
Candidate ranking
Ceridian Dayforce HCM
7.3
When I Work
Candidate search
Ceridian Dayforce HCM
7.6
When I Work
Candidate development
Ceridian Dayforce HCM
7.2
When I Work

Recruiting / ATS

Ceridian Dayforce HCM
7.7
When I Work
Job Requisition Management
Ceridian Dayforce HCM
7.9
When I Work
Company Website Posting
Ceridian Dayforce HCM
8.1
When I Work
Publish to Social Media
Ceridian Dayforce HCM
7.7
When I Work
Job Search Site Posting
Ceridian Dayforce HCM
7.9
When I Work
Duplicate Candidate Prevention
Ceridian Dayforce HCM
7.3
When I Work
Applicant Tracking
Ceridian Dayforce HCM
7.7
When I Work
Notifications and Alerts
Ceridian Dayforce HCM
7.6
When I Work

Pros

Ceridian Dayforce HCM

  • Benefits and Payroll Integration - changes happen in real time.
  • Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
  • Site is easy for employees to navigate and has a 'clean' presentation.
Dana Lyons | TrustRadius Reviewer

When I Work

  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
Anonymous | TrustRadius Reviewer

Cons

Ceridian Dayforce HCM

  • We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
  • Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
  • Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
  • Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
  • We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
  • Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
MariBeth Theusch | TrustRadius Reviewer

When I Work

  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.0
Based on 74 answers
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
Priscilla Midkiff | TrustRadius Reviewer

When I Work

When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.
AK Cyrway | TrustRadius Reviewer

Usability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.7
Based on 52 answers
We've had an overall great experience with Dayforce. Most employees are able to do what they need to do with ease; there's little training required to get them up and running and access to training videos when they need more information
Karen Henry | TrustRadius Reviewer

When I Work

When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
AK Cyrway | TrustRadius Reviewer

Reliability and Availability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.1
Based on 23 answers
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Bethann DuBois | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Performance

Ceridian Dayforce HCM

Ceridian Dayforce HCM 5.9
Based on 25 answers
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Bethann DuBois | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Support Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.6
Based on 97 answers
This is dependent on what type of support that is needed. Ceridian has opportunities to make improvements relating to support on the global/UK side. I find it challenging to get problems solved quickly with our UK Native payroll. The US side is different. We tend to get our issues resolved quickly when we encouter issues on the US side.
April Atkins, CPP | TrustRadius Reviewer

When I Work

When I Work 8.7
Based on 19 answers
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
Anonymous | TrustRadius Reviewer

In-Person Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.3
Based on 11 answers
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Dr. Anita Martin | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Online Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.4
Based on 17 answers
I think it is a good start, but I don't think the content delves very deep into the covered topics.
Amy Neill, CPP | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Implementation Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 5.9
Based on 71 answers
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Brenda Lebo | TrustRadius Reviewer

When I Work

When I Work 8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.
AK Cyrway | TrustRadius Reviewer

Alternatives Considered

Ceridian Dayforce HCM

The true value in a single solution versus add on applications lies in compatibility and ease of use. Add on's are configured differently and may not "think" like the paired program. The user must understand the similarities and differences knowing where the data originates and lands. This is not a problem if the user is present for the implementation. But, becoming a user post-implementation is a true learning experience.
Janice Monda, SHRM-CP | TrustRadius Reviewer

When I Work

When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!
Amy Morgeson | TrustRadius Reviewer

Scalability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 8.5
Based on 14 answers
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Bethann DuBois | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Return on Investment

Ceridian Dayforce HCM

  • There's no paper handling for employee's PTO requests, manager approvals, etc. This is a huge time-saving and hassle-saving aspect of the system.
  • Employees no longer print out their paychecks - it's all on the app. And we pay less for mailing checks all over the place.
  • Employees enroll in their benefits now, which was also a huge time, paper, and cost saving!
  • Employees attest that they received all of their meals and rests via the biometric clocks, so paper doesn't have to be kept - the system tracks that info now.
Jennifer Monson | TrustRadius Reviewer

When I Work

  • No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
  • Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ceridian Dayforce HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

When I Work

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ceridian Dayforce HCM
7.9
When I Work
8.8

Likelihood to Renew

Ceridian Dayforce HCM
9.0
When I Work
10.0

Usability

Ceridian Dayforce HCM
7.7
When I Work
9.0

Reliability and Availability

Ceridian Dayforce HCM
9.1
When I Work

Performance

Ceridian Dayforce HCM
5.9
When I Work

Support Rating

Ceridian Dayforce HCM
6.6
When I Work
8.7

In-Person Training

Ceridian Dayforce HCM
7.3
When I Work

Online Training

Ceridian Dayforce HCM
6.4
When I Work

Implementation Rating

Ceridian Dayforce HCM
5.9
When I Work
8.0

Scalability

Ceridian Dayforce HCM
8.5
When I Work

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