What users are saying about
92 Ratings
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Top Rated
1950 Ratings
92 Ratings
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Score 7.8 out of 100

monday.com

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Top Rated
1950 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

monday.com

Monday.com is perfect for keeping any business organized. It is so versatile. Once you have it set up to suit your business, it will improve productivity. We use it to keep our schedules and projects up to date and organized.
Bryanna Holdridge | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Chatter
7.1
monday.com
7.8
Task Management
Chatter
7.2
monday.com
9.0
Gantt Charts
Chatter
7.4
monday.com
8.0
Scheduling
Chatter
6.9
monday.com
8.3
Workflow Automation
Chatter
7.1
monday.com
7.7
Mobile Access
Chatter
7.3
monday.com
8.0
Search
Chatter
6.9
monday.com
Visual planning tools
Chatter
6.8
monday.com
Resource Management
Chatter
monday.com
7.5
Team Collaboration
Chatter
monday.com
9.1
Support for Agile Methodology
Chatter
monday.com
7.9
Support for Waterfall Methodology
Chatter
monday.com
7.0
Document Management
Chatter
monday.com
7.2
Email integration
Chatter
monday.com
7.3
Timesheet Tracking
Chatter
monday.com
7.4
Change request and Case Management
Chatter
monday.com
7.5
Budget and Expense Management
Chatter
monday.com
6.8

Communication

Chatter
8.2
monday.com
Chat
Chatter
8.4
monday.com
Notifications
Chatter
8.2
monday.com
Discussions
Chatter
8.4
monday.com
Surveys
Chatter
7.5
monday.com
Internal knowledgebase
Chatter
7.9
monday.com
Integrates with GoToMeeting
Chatter
9.1
monday.com
Integrates with Gmail and Google Hangouts
Chatter
7.5
monday.com
Integrates with Outlook
Chatter
8.5
monday.com

File Sharing & Management

Chatter
7.5
monday.com
Versioning
Chatter
6.8
monday.com
Video files
Chatter
6.8
monday.com
Audio files
Chatter
6.8
monday.com
Document collaboration
Chatter
7.7
monday.com
Access control
Chatter
7.3
monday.com
Advanced security features
Chatter
8.0
monday.com
Integrates with Google Drive
Chatter
8.5
monday.com
Device sync
Chatter
8.0
monday.com

Professional Services Automation

Chatter
monday.com
7.1
Quotes/estimates
Chatter
monday.com
7.6
Project & financial reporting
Chatter
monday.com
6.7
Integration with accounting software
Chatter
monday.com
6.9

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

monday.com

  • Project management of all our past, ongoing, and future projects.
  • With the automation we are notified ahead on licencing expirations to renew and systems to upgrade to stay current.
  • We track our progress on our professional development to improve our skillsets.
  • On multi-member projects it allows each member to add input to keep all on that team current on progress on a particular project.
  • Our company has boards for each service area that we all can access to learn about other teams on an overall viewpoint.
  • This allows different areas of our company collaborate on joint projects easily.
Glenn Browning | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

monday.com

  • Biggest Con - Adding seats to monday.com
  • Let me elaborate, my largest frustration with monday.com is that for my current departments I currently pay for a plan with a specific amount of seats. In order to add the last member of all my departments, I would need to double the number of seats for that upgrade.
  • My opinion for improvement is monday.com should have their current plans set as normal but have their user amount flexible and not set in blocks of seats.
  • Additionally, monday.com does not have a free membership plan. I would suggest they begin to offer a Free Membership Plan for 1 user.
  • The hardest part of customer acquisition is getting the customers to discover you, and the easier you make it to sign on/stay on without risk the more likely they will expand their plan when their company is ready. This is especially true for new/small businesses that may be scraping by with their startup costs.
  • Second Biggest Con - Moving Items/Tickets to different boards (Whether Manual or Automated).
  • The reason this is such a big bane for my setup is solely due to how many subitems I will have on tickets. Subitems do not currently transfer, but I believe they have it on their roadmap already. So updates, files, and progress history for all those sub-items are just gone.
  • Hosted Exchange Email Integrations - Outlook only connects to normal emails or their Office365 business emails. Hosted Exchange Email Integrations are not currently supported if your business utilizes them.
  • Slack Integration - Only one issue I've come across for this, You can only set updates to send to a specific user on slack or a specific channel on slack. Yes, this can be set per item/ticket or as a blanket rule for all updates.
  • What I would like to see improved is the ability to send the update to slack users by recognizing if they were @'d in the update. This use case works best for projects with multiple users on the same items.
  • (It's not terrible that it doesn't, users will still receive email updates if they were @'d I believe)
Sean Starchman | TrustRadius Reviewer

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

monday.com

monday.com 8.3
Based on 9 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

monday.com

monday.com 8.5
Based on 931 answers
I usually rate everything on a scale of how easy it is to use, by comparing it to apple or windows. Apple is built to be very user-friendly and gives people a nice interface to work with that makes things very intuitive, and windows I feel is not for that purpose.... so for usability, on a scale of apple to windows, I would say that this is an apple. It is so intuitive and user-friendly and anyone can adopt the use it, it doesn't take a genius or a youtube video in order to learn about it, it's pretty straightforward and to the point.
Makenzie Harris | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 35 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

monday.com

monday.com 8.0
Based on 898 answers
We have not needed to use customer support since joining Monday.com two months ago. The guides and videos available on the site have enabled us to quickly answer any questions we may have had. We do love the fact that they are available 24/7 and we have our own dedicated CSM.
Shaina Walker | TrustRadius Reviewer

Implementation Rating

Chatter

No score
No answers yet
No answers on this topic

monday.com

monday.com 7.2
Based on 6 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Brian Goldrick | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

monday.com

  • Positive impact is a better work flow throughout the jobs from start to finish.
  • Positive impact is a better organization for recalling data after completion of task.
  • Negative impact is the loss of data once we go to archive this boards.
Terry Brooks Jr. | TrustRadius Reviewer

Screenshots

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chatter Editions & Modules

Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Monthly plan also available

Rating Summary

Likelihood to Recommend

Chatter
7.8
monday.com
8.7

Likelihood to Renew

Chatter
8.1
monday.com
8.3

Usability

Chatter
7.3
monday.com
8.5

Reliability and Availability

Chatter
monday.com
9.2

Performance

Chatter
monday.com
8.2

Support Rating

Chatter
7.5
monday.com
8.0

Online Training

Chatter
monday.com
6.4

Implementation Rating

Chatter
monday.com
7.2

Scalability

Chatter
monday.com
7.9

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