Chatter vs monday.com

• Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
• One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
• Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.

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• Project management of all our past, ongoing, and future projects.
• With the automation we are notified ahead on licencing expirations to renew and systems to upgrade to stay current.
• We track our progress on our professional development to improve our skillsets.
• On multi-member projects it allows each member to add input to keep all on that team current on progress on a particular project.
• Our company has boards for each service area that we all can access to learn about other teams on an overall viewpoint.
• This allows different areas of our company collaborate on joint projects easily.

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• Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
• On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
• On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
• On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
• For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
• The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.

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• Biggest Con - Adding seats to monday.com
• Let me elaborate, my largest frustration with monday.com is that for my current departments I currently pay for a plan with a specific amount of seats. In order to add the last member of all my departments, I would need to double the number of seats for that upgrade.
• My opinion for improvement is monday.com should have their current plans set as normal but have their user amount flexible and not set in blocks of seats.
• Additionally, monday.com does not have a free membership plan. I would suggest they begin to offer a Free Membership Plan for 1 user.
• The hardest part of customer acquisition is getting the customers to discover you, and the easier you make it to sign on/stay on without risk the more likely they will expand their plan when their company is ready. This is especially true for new/small businesses that may be scraping by with their startup costs.
• Second Biggest Con - Moving Items/Tickets to different boards (Whether Manual or Automated).
• The reason this is such a big bane for my setup is solely due to how many subitems I will have on tickets. Subitems do not currently transfer, but I believe they have it on their roadmap already. So updates, files, and progress history for all those sub-items are just gone.
• Hosted Exchange Email Integrations - Outlook only connects to normal emails or their Office365 business emails. Hosted Exchange Email Integrations are not currently supported if your business utilizes them.
• Slack Integration - Only one issue I've come across for this, You can only set updates to send to a specific user on slack or a specific channel on slack. Yes, this can be set per item/ticket or as a blanket rule for all updates.
• What I would like to see improved is the ability to send the update to slack users by recognizing if they were @'d in the update. This use case works best for projects with multiple users on the same items.
• (It's not terrible that it doesn't, users will still receive email updates if they were @'d I believe)

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• Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
• Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
• Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.

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• Positive impact is a better work flow throughout the jobs from start to finish.
• Positive impact is a better organization for recalling data after completion of task.
• Negative impact is the loss of data once we go to archive this boards.

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