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Top Rated
317 Ratings

Chorus.ai

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Top Rated
317 Ratings
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Score 8.8 out of 100
199 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Chorus.ai

I believe that it is better suited to Exchange Online or Google rather an on-premises mail servers. As a security company, we have stringent requirements around data privacy especially when engaging with prospects. It was a challenge getting internal alignment and approval of the technology, but now that it's in, we are pleased that we made the effort.
Giulio Magni | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales is more suited for organizations who are planning to completely migrate their CRMs or who are just starting their CRM journey. Since integrations are limited with external software, using Oracle CX Sales can be challenging. Also, in my personal opinion, B2C companies with a large customer base or daily transactions will benefit the most by Oracle CX Sales.
Priya Joshi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Customer data management / contact management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Workflow management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2
Territory management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Opportunity management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.7
Contract management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.5
Quote & order management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.1
Interaction tracking
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5
Channel / partner relationship management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.1

Customer Service & Support

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2
Case management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2
Call center management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.7
Help desk management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8

Marketing Automation

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Lead management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.7
Email marketing
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.3

CRM Project Management

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Task management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Reporting
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7

CRM Reporting & Analytics

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Forecasting
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Pipeline visualization
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.6
Customizable reports
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6

Customization

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.3
Custom fields
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.1
Custom objects
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Scripting environment
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.4
API for custom integration
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
5.9

Security

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Single sign-on capability
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.5
Role-based user permissions
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9

Social CRM

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Social data
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Social engagement
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.3

Integrations with 3rd-party Software

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Marketing automation
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Compensation management
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.9

Platform

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5
Mobile access
Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5

Pros

Chorus.ai

  • Very smart AI is able to easily identify key words.
  • Don't love the monologue rating as with certain roles there are explanations that are required and feels like it dings us when giving product demos or explaining a specific service or support piece.
  • Easy to tag managers and see comments and suggestions.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Insights of companies are really practical because gives you an overview of the company performance at the time you are looking at it.
  • Easy to use the Company Search Module where you can easily search for companies on DataFox.
  • The integration with Salesforce gives you a look at who is currently working with the prospect at this point and who has work in the past.
ABRAHAM PABLO | TrustRadius Reviewer

Cons

Chorus.ai

  • Honestly as an AM I love it. Maybe more prompts for new users based on their role.
  • More integrations to larger partners, Slack, etc.
  • Maybe a way to build a database and send me alerts of calls that relate to my job based on.... not sure what factors, but for me... New products that we are launching and how my team is pitching them.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
Simon Vargas | TrustRadius Reviewer

Likelihood to Renew

Chorus.ai

Chorus.ai 6.7
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Chorus.ai

Chorus.ai 7.2
Based on 3 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.6
Based on 11 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Chorus.ai

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Chorus.ai

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Chorus.ai

Chorus.ai 8.6
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 6.2
Based on 11 answers
We have received a timely and valuable support from the product vendor for new feature assessments and continuous improvement. As this is an SaaS product, getting timely access to a roadmap is critical and Oracle has been transparent about the direction of its tools, which helps our IT, business, and end-user community be more confident about using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud).
Anonymous | TrustRadius Reviewer

In-Person Training

Chorus.ai

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chorus.ai

I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • While difficult to quantify, Chorus has allowed us to get competitive insights and help inform our product strategy, which invariably wins us more deals.
  • By doing "tape reviews" with the broader teams, we're able to scale best practices and provide actionable feedback for reps, concretely improving their performances.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
  • The ability to track and convert sales leads has proven to be a positive impact on ROI.
  • We are able to pass along leads and opportunities to our resellers.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chorus.ai Editions & Modules

Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition
Professional$65.001
Standard$100.001
Enterprise$200.001
Premium$300.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chorus.ai
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.5

Likelihood to Renew

Chorus.ai
6.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.0

Usability

Chorus.ai
7.2
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6

Reliability and Availability

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Performance

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Support Rating

Chorus.ai
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.2

In-Person Training

Chorus.ai
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Implementation Rating

Chorus.ai
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
2.0

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