Chorus.ai vs Oracle CX Sales

What users are saying about

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Score 8.8 out of 10

Based on 372 reviews and ratings

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Score 7.8 out of 10

Based on 164 reviews and ratings

Feature Set Ratings

Sales Force Automation

Chorus.ai

Feature Set Not Supported

N/A

8.0

Oracle CX Sales

80%

Oracle CX Sales ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.7

87%

12 Ratings

Workflow management

N/A

0 Ratings

7.7

77%

12 Ratings

Territory management

N/A

0 Ratings

8.0

80%

12 Ratings

Opportunity management

N/A

0 Ratings

8.7

87%

11 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.6

76%

10 Ratings

Contract management

N/A

0 Ratings

8.4

84%

11 Ratings

Quote & order management

N/A

0 Ratings

7.7

77%

12 Ratings

Interaction tracking

N/A

0 Ratings

7.2

72%

12 Ratings

Channel / partner relationship management

N/A

0 Ratings

8.0

80%

11 Ratings

Customer Service & Support

Chorus.ai

Feature Set Not Supported

N/A

7.9

Oracle CX Sales

79%

Oracle CX Sales ranks higher in 3/3 features

Case management

N/A

0 Ratings

8.0

80%

11 Ratings

Call center management

N/A

0 Ratings

7.9

79%

9 Ratings

Help desk management

N/A

0 Ratings

7.9

79%

8 Ratings

Marketing Automation

Chorus.ai

Feature Set Not Supported

N/A

8.0

Oracle CX Sales

80%

Oracle CX Sales ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.9

89%

10 Ratings

Email marketing

N/A

0 Ratings

7.2

72%

8 Ratings

CRM Project Management

Chorus.ai

Feature Set Not Supported

N/A

8.8

Oracle CX Sales

88%

Oracle CX Sales ranks higher in 2/2 features

Task management

N/A

0 Ratings

8.9

89%

11 Ratings

Reporting

N/A

0 Ratings

8.8

88%

11 Ratings

CRM Reporting & Analytics

Chorus.ai

Feature Set Not Supported

N/A

8.5

Oracle CX Sales

85%

Oracle CX Sales ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.3

83%

11 Ratings

Pipeline visualization

N/A

0 Ratings

8.4

84%

11 Ratings

Customizable reports

N/A

0 Ratings

8.7

87%

11 Ratings

Customization

Chorus.ai

Feature Set Not Supported

N/A

8.5

Oracle CX Sales

85%

Oracle CX Sales ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.8

88%

11 Ratings

Custom objects

N/A

0 Ratings

8.6

86%

11 Ratings

Scripting environment

N/A

0 Ratings

8.6

86%

10 Ratings

API for custom integration

N/A

0 Ratings

7.8

78%

11 Ratings

Security

Chorus.ai

Feature Set Not Supported

N/A

8.0

Oracle CX Sales

80%

Oracle CX Sales ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

7.4

74%

13 Ratings

Role-based user permissions

N/A

0 Ratings

8.6

86%

13 Ratings

Social CRM

Chorus.ai

Feature Set Not Supported

N/A

7.7

Oracle CX Sales

77%

Oracle CX Sales ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.0

80%

10 Ratings

Social engagement

N/A

0 Ratings

7.4

74%

9 Ratings

Integrations with 3rd-party Software

Chorus.ai

Feature Set Not Supported

N/A

7.9

Oracle CX Sales

79%

Oracle CX Sales ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

7.8

78%

11 Ratings

Compensation management

N/A

0 Ratings

7.9

79%

9 Ratings

Platform

Chorus.ai

Feature Set Not Supported

N/A

8.3

Oracle CX Sales

83%

Oracle CX Sales ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

8.3

83%

11 Ratings

Attribute Ratings

Chorus.ai is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Chorus.ai

89%

250 Ratings

7.6

Oracle CX Sales

76%

44 Ratings

Chorus.ai

62%

4 Ratings

Oracle CX Sales

N/A

0 Ratings

Chorus.ai

88%

5 Ratings

7.5

Oracle CX Sales

75%

11 Ratings

Chorus.ai

82%

4 Ratings

7.5

Oracle CX Sales

75%

11 Ratings

Chorus.ai

N/A

0 Ratings

8.0

Oracle CX Sales

80%

1 Rating

Chorus.ai

73%

2 Ratings

Oracle CX Sales

N/A

0 Ratings

Contract Terms and Pricing Model

Chorus.ai

N/A

0 Ratings

7.0

Oracle CX Sales

70%

1 Rating

Chorus.ai

N/A

0 Ratings

10.0

Oracle CX Sales

100%

1 Rating

Pros

Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
We learned what areas need to be improved and also the strength we had during that conversation.
It also provides the length of speech of each participants.

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Cory Velasco

Account Executive

ZoomTelecommunications, 501-1000 employees

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Easy to sell products[.]
Build customers and make customer hub[.]
Tracking the sales cycle from marketing to sell the product[.]
Build Reports and Anayltics related to opportunities, leads, and service requests[.]
Getting customers issues after and before selling[.]
High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
Restrict users using RBAC role based access[.]

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Adel Abu Ghazaleh

Oracle CX Cloud Consultant

AppsproInformation Technology & Services, 501-1000 employees

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Cons

The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.

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Verified User

Employee in Sales

Professional Training & Coaching Company, 51-200 employees

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It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.

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ABRAHAM PABLO

Commercial Account Executive

HootsuiteMarketing and Advertising, 501-1000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

—

Chorus.ai Editions & Modules

—

Additional Pricing Details

We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$65 Per User Per Month

Oracle CX Sales Editions & Modules

Edition

Professional	$65.00¹
Standard	$100.00¹
Enterprise	$200.00¹
Premium	$300.00¹

Per User Per Month

Additional Pricing Details

—

Likelihood to Renew

Chorus.ai 6.2

Based on 4 answers

It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

Chorus.ai 8.8

Based on 5 answers

Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Oracle CX Sales 7.5

Based on 11 answers

Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.

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Priya Joshi

Assistant manager

Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees

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Support Rating

Chorus.ai 8.2

Based on 4 answers

I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Oracle CX Sales 7.5

Based on 11 answers

The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.

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Graeme Canter

Senior Operations Engineer

MediaComMarketing & Advertising, 1001-5000 employees

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Online Training

No score

No answers yet

No answers on this topic

Oracle CX Sales 8.0

Based on 1 answer

Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.

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Anshu Na

Manager

SeertreeInformation Technology & Services, 1001-5000 employees

View all 1 answers on this topic

Implementation Rating

Chorus.ai 7.3

Based on 2 answers

Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.

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Logan Lyles

VP of Innovation

Sweet FishMedia Production, 11-50 employees

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As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

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Verified User

Account Manager in Sales

Information Technology & Services Company, 501-1000 employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Oracle CX Sales 7.0

Based on 1 answer

When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.

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Graeme Canter

Senior Operations Engineer

MediaComMarketing & Advertising, 1001-5000 employees

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Return on Investment

Reduced handoff time between Sales and Account Managers.
Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.

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Verified User

Account Manager in Customer Service

Internet Company, 201-500 employees

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It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.

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Simon Vargas

Director Of Business Development - Operating Room / Urology / Vein Therapy

Typenex MedicalMedical Devices, 11-50 employees

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Screenshots

See All (6) Chorus.ai Screenshots

See All (5) Oracle CX Sales Screenshots

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Chorus.ai

Oracle CX Sales

Case management

Call center management

Help desk management

Chorus.ai

Oracle CX Sales

Lead management

Email marketing

Chorus.ai

Oracle CX Sales

Task management

Reporting

Chorus.ai

Oracle CX Sales

Forecasting

Pipeline visualization

Customizable reports

Chorus.ai

Oracle CX Sales

Custom fields

Custom objects

Scripting environment

API for custom integration

Chorus.ai

Oracle CX Sales

Single sign-on capability

Role-based user permissions

Chorus.ai

Oracle CX Sales

Social data

Social engagement

Chorus.ai

Oracle CX Sales

Marketing automation

Compensation management

Chorus.ai

Oracle CX Sales

Mobile access

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Chorus.ai

Oracle CX Sales

Likelihood to Recommend

Chorus.ai

Oracle CX Sales

Pros

Chorus.ai

Oracle CX Sales

Cons

Chorus.ai

Oracle CX Sales

Pricing Details

General

Free Trial