What users are saying about
Chorus.ai
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Top Rated
372 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 372 reviews and ratings
Top Rated
164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 164 reviews and ratings
Feature Set Ratings
Sales Force Automation
Chorus.ai
Feature Set Not Supported
N/A

8.0
Oracle CX Sales
80%
Oracle CX Sales ranks higher in 9/9 features
Oracle CX Sales ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

8.7
87%
12 Ratings
Workflow management
N/A
0 Ratings

7.7
77%
12 Ratings
Territory management
N/A
0 Ratings

8.0
80%
12 Ratings
Opportunity management
N/A
0 Ratings

8.7
87%
11 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.6
76%
10 Ratings
Contract management
N/A
0 Ratings

8.4
84%
11 Ratings
Quote & order management
N/A
0 Ratings

7.7
77%
12 Ratings
Interaction tracking
N/A
0 Ratings

7.2
72%
12 Ratings
Channel / partner relationship management
N/A
0 Ratings

8.0
80%
11 Ratings
Customer Service & Support
Chorus.ai
Feature Set Not Supported
N/A

7.9
Oracle CX Sales
79%
Oracle CX Sales ranks higher in 3/3 features
Oracle CX Sales ranks higher in 3/3 features
Case management
N/A
0 Ratings

8.0
80%
11 Ratings
Call center management
N/A
0 Ratings

7.9
79%
9 Ratings
Help desk management
N/A
0 Ratings

7.9
79%
8 Ratings
Marketing Automation
Chorus.ai
Feature Set Not Supported
N/A

8.0
Oracle CX Sales
80%
Oracle CX Sales ranks higher in 2/2 features
Oracle CX Sales ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.9
89%
10 Ratings
Email marketing
N/A
0 Ratings

7.2
72%
8 Ratings
CRM Project Management
Chorus.ai
Feature Set Not Supported
N/A

8.8
Oracle CX Sales
88%
Oracle CX Sales ranks higher in 2/2 features
Oracle CX Sales ranks higher in 2/2 features
Task management
N/A
0 Ratings

8.9
89%
11 Ratings
Reporting
N/A
0 Ratings

8.8
88%
11 Ratings
CRM Reporting & Analytics
Chorus.ai
Feature Set Not Supported
N/A

8.5
Oracle CX Sales
85%
Oracle CX Sales ranks higher in 3/3 features
Oracle CX Sales ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.3
83%
11 Ratings
Pipeline visualization
N/A
0 Ratings

8.4
84%
11 Ratings
Customizable reports
N/A
0 Ratings

8.7
87%
11 Ratings
Customization
Chorus.ai
Feature Set Not Supported
N/A

8.5
Oracle CX Sales
85%
Oracle CX Sales ranks higher in 4/4 features
Oracle CX Sales ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

8.8
88%
11 Ratings
Custom objects
N/A
0 Ratings

8.6
86%
11 Ratings
Scripting environment
N/A
0 Ratings

8.6
86%
10 Ratings
API for custom integration
N/A
0 Ratings

7.8
78%
11 Ratings
Security
Chorus.ai
Feature Set Not Supported
N/A

8.0
Oracle CX Sales
80%
Oracle CX Sales ranks higher in 2/2 features
Oracle CX Sales ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

7.4
74%
13 Ratings
Role-based user permissions
N/A
0 Ratings

8.6
86%
13 Ratings
Social CRM
Chorus.ai
Feature Set Not Supported
N/A

7.7
Oracle CX Sales
77%
Oracle CX Sales ranks higher in 2/2 features
Oracle CX Sales ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.0
80%
10 Ratings
Social engagement
N/A
0 Ratings

7.4
74%
9 Ratings
Integrations with 3rd-party Software
Chorus.ai
Feature Set Not Supported
N/A

7.9
Oracle CX Sales
79%
Oracle CX Sales ranks higher in 2/2 features
Oracle CX Sales ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

7.8
78%
11 Ratings
Compensation management
N/A
0 Ratings

7.9
79%
9 Ratings
Platform
Chorus.ai
Feature Set Not Supported
N/A

8.3
Oracle CX Sales
83%
Oracle CX Sales ranks higher in 1/1 features
Oracle CX Sales ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

8.3
83%
11 Ratings
Attribute Ratings
- Chorus.ai is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.9
Chorus.ai
89%
250 Ratings

7.6
Oracle CX Sales
76%
44 Ratings
Likelihood to Renew
6.2
Chorus.ai
62%
4 Ratings

Oracle CX Sales
N/A
0 Ratings
Usability
8.8
Chorus.ai
88%
5 Ratings

7.5
Oracle CX Sales
75%
11 Ratings
Support Rating
8.2
Chorus.ai
82%
4 Ratings

7.5
Oracle CX Sales
75%
11 Ratings
Online Training
Chorus.ai
N/A
0 Ratings

8.0
Oracle CX Sales
80%
1 Rating
Implementation Rating
7.3
Chorus.ai
73%
2 Ratings

Oracle CX Sales
N/A
0 Ratings
Contract Terms and Pricing Model
Chorus.ai
N/A
0 Ratings

7.0
Oracle CX Sales
70%
1 Rating
Professional Services
Chorus.ai
N/A
0 Ratings

10.0
Oracle CX Sales
100%
1 Rating
Likelihood to Recommend
Chorus.ai
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
New Business Sr. Account Executive at RollWorks, a division of NextRoll
RollWorks, a division of NextRollMarketing & Advertising, 501-1000 employees
Oracle CX Sales
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Pros
Chorus.ai
- Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
- We learned what areas need to be improved and also the strength we had during that conversation.
- It also provides the length of speech of each participants.
Account Executive
ZoomTelecommunications, 501-1000 employees
Oracle CX Sales
- Easy to sell products[.]
- Build customers and make customer hub[.]
- Tracking the sales cycle from marketing to sell the product[.]
- Build Reports and Anayltics related to opportunities, leads, and service requests[.]
- Getting customers issues after and before selling[.]
- High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
- Restrict users using RBAC role based access[.]
Oracle CX Cloud Consultant
AppsproInformation Technology & Services, 501-1000 employees
Cons
Chorus.ai
- The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
- Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.

Verified User
Employee in Sales
Professional Training & Coaching Company, 51-200 employeesOracle CX Sales
- It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
- Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
- You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
Commercial Account Executive
HootsuiteMarketing and Advertising, 501-1000 employees
Pricing Details
Chorus.ai
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Chorus.ai Editions & Modules
—
Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.Oracle CX Sales
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$65 Per User Per Month
Oracle CX Sales Editions & Modules
Edition
Professional | $65.001 |
---|---|
Standard | $100.001 |
Enterprise | $200.001 |
Premium | $300.001 |
- Per User Per Month
Additional Pricing Details
—Likelihood to Renew
Chorus.ai
Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
Oracle CX Sales
No score
No answers yet
No answers on this topic
Usability
Chorus.ai
Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesOracle CX Sales
Oracle CX Sales 7.5
Based on 11 answers
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Assistant manager
Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees
Support Rating
Chorus.ai
Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesOracle CX Sales
Oracle CX Sales 7.5
Based on 11 answers
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Online Training
Chorus.ai
No score
No answers yet
No answers on this topic
Oracle CX Sales
Oracle CX Sales 8.0
Based on 1 answer
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Implementation Rating
Chorus.ai
Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
Oracle CX Sales
No score
No answers yet
No answers on this topic
Alternatives Considered
Chorus.ai
We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
VP of Innovation
Sweet FishMedia Production, 11-50 employees
Oracle CX Sales
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

Verified User
Account Manager in Sales
Information Technology & Services Company, 501-1000 employeesContract Terms and Pricing Model
Chorus.ai
No score
No answers yet
No answers on this topic
Oracle CX Sales
Oracle CX Sales 7.0
Based on 1 answer
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Return on Investment
Chorus.ai
- Reduced handoff time between Sales and Account Managers.
- Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
- When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.

Verified User
Account Manager in Customer Service
Internet Company, 201-500 employeesOracle CX Sales
- It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
- When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
- As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
Director Of Business Development - Operating Room / Urology / Vein Therapy
Typenex MedicalMedical Devices, 11-50 employees