Chorus.ai vs Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 317 reviews and ratings

Score 7.5 out of 10

Based on 199 reviews and ratings

Feature Rating Comparison

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Case management

Call center management

Help desk management

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Lead management

Email marketing

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Task management

Reporting

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Forecasting

Pipeline visualization

Customizable reports

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Custom fields

Custom objects

Scripting environment

API for custom integration

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Single sign-on capability

Role-based user permissions

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Social data

Social engagement

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Marketing automation

Compensation management

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Mobile access

Pros

Very smart AI is able to easily identify key words.
Don't love the monologue rating as with certain roles there are explanations that are required and feels like it dings us when giving product demos or explaining a specific service or support piece.
Easy to tag managers and see comments and suggestions.

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Verified User

Account Manager in Sales

Logistics & Supply Chain Company, 1001-5000 employees

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Insights of companies are really practical because gives you an overview of the company performance at the time you are looking at it.
Easy to use the Company Search Module where you can easily search for companies on DataFox.
The integration with Salesforce gives you a look at who is currently working with the prospect at this point and who has work in the past.

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Commercial Account Executive

HootsuiteMarketing and Advertising, 501-1000 employees

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Cons

Honestly as an AM I love it. Maybe more prompts for new users based on their role.
More integrations to larger partners, Slack, etc.
Maybe a way to build a database and send me alerts of calls that relate to my job based on.... not sure what factors, but for me... New products that we are launching and how my team is pitching them.

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Verified User

Account Manager in Marketing

Marketing & Advertising Company, 201-500 employees

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I would like to see more integration with other CRMs such as Salesforce.
We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
It be difficult navigating to accounts and drilling down into each specific customer to understand details.

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Director Of Business Development - Operating Room / Urology / Vein Therapy

Typenex MedicalMedical Devices, 11-50 employees

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Likelihood to Renew

Chorus.ai 6.7

Based on 4 answers

It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

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Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0

Based on 26 answers

So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.

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Eugine G Amalraj

IT Lead - Sales & Marketting

PolycomTelecommunications, 1001-5000 employees

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Usability

Chorus.ai 7.2

Based on 3 answers

Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.6

Based on 11 answers

The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done

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Product Business Analyst, Product Operations

inContact (NASDAQ: SAAS)Telecommunications, 501-1000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 10.0

Based on 6 answers

Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable

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Verified User

Professional in Information Technology

Computer Software Company, 201-500 employees

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Performance

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0

Based on 4 answers

It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version

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Verified User

Professional in Information Technology

Computer Software Company, 201-500 employees

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Support Rating

Chorus.ai 8.6

Based on 4 answers

I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 6.2

Based on 11 answers

We have received a timely and valuable support from the product vendor for new feature assessments and continuous improvement. As this is an SaaS product, getting timely access to a roadmap is critical and Oracle has been transparent about the direction of its tools, which helps our IT, business, and end-user community be more confident about using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud).

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 10,001+ employees

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In-Person Training

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0

Based on 2 answers

They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.

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Verified User

Director in Corporate

Computer Software Company, 201-500 employees

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Implementation Rating

Chorus.ai 7.3

Based on 2 answers

Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

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Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.0

Based on 12 answers

It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key

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Verified User

Manager in Sales

Computer Software Company, 201-500 employees

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Alternatives Considered

I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call

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Verified User

Account Manager in Sales

Computer Software Company, 51-200 employees

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We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.

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Michael Weissberg

Digital Marketing Manager

Construction SpecialtiesBuilding Materials, 1001-5000 employees

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Return on Investment

While difficult to quantify, Chorus has allowed us to get competitive insights and help inform our product strategy, which invariably wins us more deals.
By doing "tape reviews" with the broader teams, we're able to scale best practices and provide actionable feedback for reps, concretely improving their performances.

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

View all 218 answers on this topic

Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
The ability to track and convert sales leads has proven to be a positive impact on ROI.
We are able to pass along leads and opportunities to our resellers.

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Verified User

Director in Information Technology

Medical Devices Company, 1001-5000 employees

View all 83 answers on this topic

Screenshots

See All (6) Chorus.ai Screenshots

See All (5) Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Chorus.ai Editions & Modules

—

Additional Pricing Details

We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition

Professional	$65.00¹
Standard	$100.00¹
Enterprise	$200.00¹
Premium	$300.00¹

Per User Per Month

Additional Pricing Details

—

Rating Summary

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Chorus.ai

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

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