What users are saying about
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Top Rated
372 Ratings
Top Rated
39 Ratings

Chorus.ai

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Top Rated
372 Ratings
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Score 8.8 out of 100
Top Rated
39 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Chorus.ai is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

Chorus.ai

89%
250 Ratings
7.9

Showpad Content

79%
14 Ratings

Likelihood to Renew

6.2

Chorus.ai

62%
4 Ratings

Showpad Content

N/A
0 Ratings

Usability

8.8

Chorus.ai

88%
5 Ratings

Showpad Content

N/A
0 Ratings

Support Rating

8.2

Chorus.ai

82%
4 Ratings
7.7

Showpad Content

77%
6 Ratings

Implementation Rating

7.3

Chorus.ai

73%
2 Ratings

Showpad Content

N/A
0 Ratings

Likelihood to Recommend

Chorus.ai

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Kasey Martin | TrustRadius Reviewer

Showpad Content

Any person who is interested in understanding the level of engagement from a client needs Showpad. It is a must-have software if you have people within your organization that are customer-facing. If your role is primarily communicating with employees within your own organization, then this software might not be as useful to you. For those in sales, account management, or who needs to know if your recipient has seen your emails/content, this is a useful tool.
Vincent Hsiao | TrustRadius Reviewer

Pros

Chorus.ai

  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
Cory Velasco | TrustRadius Reviewer

Showpad Content

  • User-Friendly. The ability to easily customize to fit your needs
  • Delivering content easily and quickly, reducing cost for print, and out of date information
  • Reporting. Providing the analytical function to track what content has been utilized or not utilized and become more efficient in the type of information you share
  • Offline Use. The ability to be able to view content offline
Demelza Hillary | TrustRadius Reviewer

Cons

Chorus.ai

  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Anonymous | TrustRadius Reviewer

Showpad Content

  • Version control is an issue. Would be nice to go back to previous versions of a file.
  • The in-app viewing experience feels a little rigid. Prefer to download the files before viewing.
  • The main landing page is a little more cluttered than I would like.
Anonymous | TrustRadius Reviewer

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Chorus.ai Editions & Modules

Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

Showpad Content

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$35 Per user per month (billed annually)

Showpad Content Editions & Modules

Edition
Essential$351
Plus$451
  1. Per user per month (billed annually)
Additional Pricing Details
There is also an Ultimate package available. Pricing for Ultimate is available by custom quote only. Please contact Showpad for Ultimate pricing.

Likelihood to Renew

Chorus.ai

Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

Showpad Content

No score
No answers yet
No answers on this topic

Usability

Chorus.ai

Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

Showpad Content

No score
No answers yet
No answers on this topic

Support Rating

Chorus.ai

Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

Showpad Content

Showpad Content 7.7
Based on 6 answers
I have not been involved with support from Showpad so I am not entirely sure. However, we have received some emails from our help desk about an outage and it seems like it didn't last very long so I would say that it was pretty effective support to that extent.
Renaud Renvoye | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

Showpad Content

No score
No answers yet
No answers on this topic

Alternatives Considered

Chorus.ai

We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
Logan Lyles | TrustRadius Reviewer

Showpad Content

The only option our company used was cloud-based file-sharing services (Box, Dropbox, etc) and emails like Outlook or Gmail. Both options make it hard for version control and for ease of navigation. Generally, end-users had an easier time finding content on Showpad.
Anonymous | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • Reduced handoff time between Sales and Account Managers.
  • Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
  • When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.
Anonymous | TrustRadius Reviewer

Showpad Content

  • We are not limited by what physical catalogs and literature we get - we can send out any piece of literature to a customer.
  • All of our content is centralized in one place.
  • Our marketing department has the ability to view what content is shared the most and viewed the most, so they can focus on those items.
  • Gives our sales reps visibility into what our customers are looking at.
Amy Lintern | TrustRadius Reviewer

Screenshots

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