109 Ratings
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Score 8.8 out of 100
61 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Large enterprises with hundreds or thousands of users across many geographical locations are ideal candidate for Citrix XenApp. For medium enterprises, Citrix also offers XenApp in the cloud which is a hybrid cloud model where management servers are in the cloud and the company can host the worker servers locally or in preferred data center setup. Xenapp is also ideal for applications that requires frequent update to users and to ensure all users have access to the same version of the application from anywhere, any device, and any type of network connection.
Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.6
Citrix Virtual Apps (formerly XenApp)
Screen sharing
Chrome Remote Desktop
9.2
Citrix Virtual Apps (formerly XenApp)
File transfer
Chrome Remote Desktop
7.8
Citrix Virtual Apps (formerly XenApp)
Instant message
Chrome Remote Desktop
8.6
Citrix Virtual Apps (formerly XenApp)
Secure remote access with Smart Card authentication
Chrome Remote Desktop
9.0
Citrix Virtual Apps (formerly XenApp)
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.8
Citrix Virtual Apps (formerly XenApp)
Over-the-Internet remote session
Chrome Remote Desktop
8.8
Citrix Virtual Apps (formerly XenApp)
Initiate remote control from mobile
Chrome Remote Desktop
8.8
Citrix Virtual Apps (formerly XenApp)
Remote management of servers & workstations
Chrome Remote Desktop
7.3
Citrix Virtual Apps (formerly XenApp)
Remote Active Directory® management
Chrome Remote Desktop
9.3
Citrix Virtual Apps (formerly XenApp)
Centralized management dashboard
Chrome Remote Desktop
8.1
Citrix Virtual Apps (formerly XenApp)
Session record
Chrome Remote Desktop
8.5
Citrix Virtual Apps (formerly XenApp)
Annotations
Chrome Remote Desktop
8.3
Citrix Virtual Apps (formerly XenApp)
Monitoring and Alerts
Chrome Remote Desktop
9.2
Citrix Virtual Apps (formerly XenApp)
Multi-platform remote control
Chrome Remote Desktop
8.8
Citrix Virtual Apps (formerly XenApp)

Application Virtualization

Chrome Remote Desktop
Citrix Virtual Apps (formerly XenApp)
6.2
Application support
Chrome Remote Desktop
Citrix Virtual Apps (formerly XenApp)
5.6
Device support
Chrome Remote Desktop
Citrix Virtual Apps (formerly XenApp)
9.6
Ease of deployment
Chrome Remote Desktop
Citrix Virtual Apps (formerly XenApp)
2.3
Application packaging
Chrome Remote Desktop
Citrix Virtual Apps (formerly XenApp)
8.0
Security
Chrome Remote Desktop
Citrix Virtual Apps (formerly XenApp)
5.6

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

  • Xenapp uses a proprietary system (IMA/FMA) to more quickly deliver the screen shots, mouse clicks, etc...being done on the servers back to the users screen. This system is faster than any other app delivery programs protocols and for most users the apps are fairly seamless and run as if they were local as to speed.
  • Xenapp does require some training but overall is not overly technical in nature which helps in quickly ramping up into managing and configuring it.
  • XenApp's one main goal is to publish applications to user desktops. It does that better than any other solution on the market. There are alternate ways of doing this including simply using Microsoft's built in App delivery product but you will encounter more issues and a less than happy user experience if you try to pay less and skip adding XenApp into the mix.
Anonymous | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

  • Cost - Licensing costs are not cheap.
  • Local printing is not installed by default. It took some time getting printing set up for each individual user.
  • Application compatibility is an issue when Citrix XenApp is updated, we were forced into purchasing not only an update, but also new office software.
Eric Mueller, CSM, PMP | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 8.0
Based on 1 answer
Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
Anonymous | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.0
Based on 10 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 7.0
Based on 1 answer
Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

Other products were more cost effective, offered a better support contract, had less dependencies on third party programs, were much simpler to configure, had better documentation, and didn't require as much hardware.We chose Citrix over the alternatives, because one of our customers required the use of Citrix for the connection of Third Party vendors.
Anonymous | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

Citrix Virtual Apps (formerly XenApp)

  • Allowing staff to complete time sensitive work. i.e. Accounting processing payroll, billing. Staff meeting deadlines for client production products.
  • Time installing and configuring software occurrences is externally cut down. Such as personal profile configuration of toolbar's, files, shortcuts, etc.
  • Software licenses reduced.
Daniel J. Lewis | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Virtual Apps (formerly XenApp)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.4
Citrix Virtual Apps (formerly XenApp)
8.2

Likelihood to Renew

Chrome Remote Desktop
7.0
Citrix Virtual Apps (formerly XenApp)

Usability

Chrome Remote Desktop
9.9
Citrix Virtual Apps (formerly XenApp)
8.0

Support Rating

Chrome Remote Desktop
5.0
Citrix Virtual Apps (formerly XenApp)

Implementation Rating

Chrome Remote Desktop
10.0
Citrix Virtual Apps (formerly XenApp)
7.0

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