125 Ratings
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Score 8.5 out of 100
70 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Remote Administration

    8.0

    Chrome Remote Desktop

    80%

    Citrix Virtual Apps

    Feature Set Not Supported
    N/A
    Chrome Remote Desktop ranks higher in 14/14 features

    Screen sharing

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    File transfer

    7.5
    75%
    10 Ratings
    N/A
    0 Ratings

    Instant message

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.8
    68%
    8 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.7
    97%
    18 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.5
    95%
    16 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    7.8
    78%
    16 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    6.8
    68%
    9 Ratings
    N/A
    0 Ratings

    Session record

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Annotations

    8.4
    84%
    5 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    6.6
    66%
    13 Ratings
    N/A
    0 Ratings

    Application Virtualization

    Chrome Remote Desktop

    Feature Set Not Supported
    N/A
    9.0

    Citrix Virtual Apps

    90%
    Citrix Virtual Apps ranks higher in 5/5 features

    Application support

    N/A
    0 Ratings
    9.5
    95%
    18 Ratings

    Device support

    N/A
    0 Ratings
    8.5
    85%
    18 Ratings

    Ease of deployment

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Application packaging

    N/A
    0 Ratings
    8.5
    85%
    13 Ratings

    Security

    N/A
    0 Ratings
    9.5
    95%
    18 Ratings

    Attribute Ratings

    • Chrome Remote Desktop is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating

    Likelihood to Recommend

    10.0

    Chrome Remote Desktop

    100%
    18 Ratings
    8.7

    Citrix Virtual Apps

    87%
    18 Ratings

    Likelihood to Renew

    7.0

    Chrome Remote Desktop

    70%
    2 Ratings

    Citrix Virtual Apps

    N/A
    0 Ratings

    Usability

    9.9

    Chrome Remote Desktop

    99%
    3 Ratings
    8.0

    Citrix Virtual Apps

    80%
    1 Rating

    Support Rating

    3.9

    Chrome Remote Desktop

    39%
    14 Ratings

    Citrix Virtual Apps

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Chrome Remote Desktop

    100%
    2 Ratings
    7.0

    Citrix Virtual Apps

    70%
    2 Ratings

    Likelihood to Recommend

    Chrome Remote Desktop

    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Anonymous | TrustRadius Reviewer

    Citrix Virtual Apps

    Citrix Virtual Apps is well suited for environments that require remote access with 25 or more users. It is not appropriate for small sites with 10 or fewer users due to the cost of ownership. Citrix Virtual Apps pricing plus Windows RDS licensing as well is required. Smaller organizations may not find the cost-benefit due to overall costs and/or the cost of managing the environment.
    David Melin | TrustRadius Reviewer

    Pros

    Chrome Remote Desktop

    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Ho'omana Nathan Horton | TrustRadius Reviewer

    Citrix Virtual Apps

    • Excellent for remote satellite users with low bandwidth and high latency connection.
    • Keeps data and applications secure in the data center as users are only getting "screenshots" of the application and mouse/keyboard inputs.
    • Platform agnostic allowing users to access from Apple OSX, iOS, Android devices, Windows, and Linux.
    • Allows increase user density when applications are installed on centralized servers as opposed to on user desktops and laptops.
    Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer

    Cons

    Chrome Remote Desktop

    • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
    • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
    Anonymous | TrustRadius Reviewer

    Citrix Virtual Apps

    • Although I recommend Xenapp in all serious VDI/remote application situations, it is expensive and will add a lot of money to any projects budget. Some places will have a hard time justifying using it vs. the built in (free) Microsoft product and this makes the cost an area they could improve on.
    • Previous versions of Xenapp were more admin friendly than the current iteration. One example would be the ability to assign values to each server in your farm such that if you had a server that you wanted less users on it was an easy task. Xenapp now divides the users evenly with little way of doing granular load balancing.
    • Another crucial missing feature of Xenapp is the ability to move users from one server to another without making them log back in. For example, if you have a server that you know is having an issue it would be helpful if we could move users off onto a healthy server without making them logoff/kicking them off.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Chrome Remote Desktop

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Citrix Virtual Apps

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Chrome Remote Desktop

    Chrome Remote Desktop 7.0
    Based on 2 answers
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Anonymous | TrustRadius Reviewer

    Citrix Virtual Apps

    No score
    No answers yet
    No answers on this topic

    Usability

    Chrome Remote Desktop

    Chrome Remote Desktop 9.9
    Based on 3 answers
    I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
    Ravinder Gupta | TrustRadius Reviewer

    Citrix Virtual Apps

    Citrix Virtual Apps 8.0
    Based on 1 answer
    Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
    Anonymous | TrustRadius Reviewer

    Support Rating

    Chrome Remote Desktop

    Chrome Remote Desktop 3.9
    Based on 14 answers
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Anonymous | TrustRadius Reviewer

    Citrix Virtual Apps

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Chrome Remote Desktop

    Chrome Remote Desktop 10.0
    Based on 2 answers
    None, its quick and easy
    Anonymous | TrustRadius Reviewer

    Citrix Virtual Apps

    Citrix Virtual Apps 7.0
    Based on 2 answers
    Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Chrome Remote Desktop

    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Anonymous | TrustRadius Reviewer

    Citrix Virtual Apps

    We tried Microsoft's RemoteApp before settling on Citirx's XenApp. RemoteApp is not scalable for large implementations, management can not be guaranteed, and multiple server management is not available. RemoteApp is best suited for smaller environments that do not require complex publishing. Citrix XenApp provides customers with improved maintenance and manageability, improved end-user experience for application delivery, and increased performance for users.
    Eric Mueller, CSM, PMP | TrustRadius Reviewer

    Return on Investment

    Chrome Remote Desktop

    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Allen Shapiro | TrustRadius Reviewer

    Citrix Virtual Apps

    • Adding additional seats to the license usually comes with a lot of up-sell before the sales rep will actually sell you the license you need.
    • The requirement of Microsoft RDS to run Citrix XenApp doubles the cost required to run and adds an additional server. RDS could be used alone to do the same thing Citrix does.
    • The cost of upgrading (and dependencyon on) RDS licenses prevents us from upgrading the citrix environment.
    • Once setup, it is fairly stable and requires very little admin intervention.
    • Our External Auditors quickly approved Citrix as a security tool.
    Anonymous | TrustRadius Reviewer

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