What users are saying about
95 Ratings
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Score 8.4 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

Zoho Assist

The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution
Camila Yamamoto | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
7.9
Zoho Assist
8.8
Screen sharing
Chrome Remote Desktop
8.8
Zoho Assist
9.3
File transfer
Chrome Remote Desktop
8.2
Zoho Assist
8.2
Instant message
Chrome Remote Desktop
7.3
Zoho Assist
9.2
Secure remote access with Smart Card authentication
Chrome Remote Desktop
8.0
Zoho Assist
9.9
Access to sleeping/powered-off computers
Chrome Remote Desktop
7.2
Zoho Assist
10.0
Over-the-Internet remote session
Chrome Remote Desktop
8.5
Zoho Assist
9.2
Initiate remote control from mobile
Chrome Remote Desktop
8.3
Zoho Assist
9.9
Remote management of servers & workstations
Chrome Remote Desktop
7.5
Zoho Assist
9.9
Remote Active Directory® management
Chrome Remote Desktop
8.1
Zoho Assist
9.9
Centralized management dashboard
Chrome Remote Desktop
7.9
Zoho Assist
6.0
Session record
Chrome Remote Desktop
6.6
Zoho Assist
10.0
Annotations
Chrome Remote Desktop
7.3
Zoho Assist
6.0
Monitoring and Alerts
Chrome Remote Desktop
8.5
Zoho Assist
6.4
Multi-platform remote control
Chrome Remote Desktop
8.2
Zoho Assist
10.0

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

Zoho Assist

  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
Lark Ismail | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Khashi Rahmani | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.4
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Support

Chrome Remote Desktop

Chrome Remote Desktop 6.5
Based on 6 answers
While I haven't needed to contact Chrome Remote Desktop directly, I have googled the internet to find out how to perform certain tasks on Chrome Remote Desktop and easily found the info I was searching for as Chrome Remote Desktop is a very popular program used by many people and there is plenty of information out there.
Allen Shapiro | TrustRadius Reviewer

Zoho Assist

Zoho Assist 10.0
Based on 2 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Implementation

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Alternatives Considered

Chrome Remote Desktop

Chrome Remote Desktop is much more user-friendly that Symantec Endpoint Protection. Support is marginally better with Chrome as well.Symantec's solution is hard to set up and admin, it also uses a lot of memory that can only be freed with rebooting. The downside to memory usage I suppose can be offset by encryption gains.
Maurice Samuels | TrustRadius Reviewer

Zoho Assist

Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance
Alexis Correa | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • The biggest positive impact has been cost savings. There is no cost to install/use it
  • It is available across a wide range of devices, which in any organization, there are already a host of all kinds of different devices that people use, so most anyone can utilize it on the device that they have
  • It helps to save time from the IT department/technician point of view, since they really don't have to take the time to train users in how to use the software. It also saves the IT department time in not having to read through documentation to try and get the software to work
Anonymous | TrustRadius Reviewer

Zoho Assist

  • We have seen a lot more of our clients responding to our marketing campaign emails.
  • There has been an increase in ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Assist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
8.8
Zoho Assist
9.5

Likelihood to Renew

Chrome Remote Desktop
7.0
Zoho Assist

Usability

Chrome Remote Desktop
9.4
Zoho Assist

Support

Chrome Remote Desktop
6.5
Zoho Assist
10.0

Implementation

Chrome Remote Desktop
10.0
Zoho Assist

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