Cisco Room Series vs. Polycom Trio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Room Series
Score 8.7 out of 10
N/A
The Cisco Room Series is a video conferencing solution that wakes up when users walk into a meeting room where it is installed and provides theater-quality voice and video, as well as content sharing from personal devices. For small to medium rooms with 6-8 people, there's Cisco Room 55, and for larger rooms of 7-14 people there's Cisco Room Kit (camera and codec in one device) and Cisco Kit Plus (separate codec plus and quad camera). Any of these systems can be run in the cloud or on-premises.N/A
Polycom Trio
Score 9.5 out of 10
N/A
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.N/A
Pricing
Cisco Room SeriesPolycom Trio
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Room SeriesPolycom Trio
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Room SeriesPolycom Trio
Considered Both Products
Cisco Room Series
Chose Cisco Room Series
As a partner, I always used mainly Cisco products and offered them to my customers. I have personal experience with Avaya, Team and polycom but non of them provided me with the Premium feelings which Cisco does. Even the product quality and look of the product by itself gives …
Chose Cisco Room Series
Cisco never fails to impress end users. Cisco WebEx room series provides versatility and at the same time it has excellent feature set. Using a touch controller you can manage meeting by sitting in any corner of the room. You can also mute /unmute any person using touch …
Polycom Trio

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Cisco Room SeriesPolycom Trio
Small Businesses
Zoom Workplace
Zoom Workplace
Score 8.2 out of 10
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 8.0 out of 10
Medium-sized Companies
Cisco Headsets
Cisco Headsets
Score 9.4 out of 10
Cisco Headsets
Cisco Headsets
Score 9.4 out of 10
Enterprises
Cisco Headsets
Cisco Headsets
Score 9.4 out of 10
Cisco Headsets
Cisco Headsets
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Room SeriesPolycom Trio
Likelihood to Recommend
7.7
(75 ratings)
9.5
(26 ratings)
Likelihood to Renew
5.5
(5 ratings)
-
(0 ratings)
Usability
7.2
(63 ratings)
10.0
(2 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
7.5
(66 ratings)
10.0
(2 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Room SeriesPolycom Trio
Likelihood to Recommend
Cisco
The only limitations where I could see, we are using ceiling microphones for this kind of room kit. So if there is an HVAC vent or something like that near to that ceiling microphone, the audio will not be that clear
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Poly
It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
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Pros
Cisco
  • Audio is particularly good with the Babble labs integration. There's always a nice clear audio signal both to and from the customer or to our other peers within the company. In addition, the video quality is excellent. There's a variety of camera options for all these products to range anywhere from a small huddle room to quite large auditoriums, but still get very near closeups of any participant.
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Poly
  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
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Cons
Cisco
  • Actually the main problem for the customers are the pricing
  • From my own experience microphone quality is not very high. Because wall mounted microphones can sometimes perform somehow very badly
  • Possibility of contacting 3rd party meetings without configurations or creating store for downloading apps for this devices and connecting 3rd party meetings as we already familiar in PCs
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Poly
  • Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
  • Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.
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Likelihood to Renew
Cisco
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
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Poly
No answers on this topic
Usability
Cisco
A lot of the features are really easy. You can just click connect and you're in. But using all of these other integrations and all these other features that are there, it's kind of the blind leading the blind as to how we use it. So it's probably the downside of it.
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Poly
A well known product that most users are familiar with and simple enough for new users to learn and understand.
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Reliability and Availability
Cisco
Once the order was place we received very quickly
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Poly
No answers on this topic
Performance
Cisco
Great product with a great user experience
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Poly
No answers on this topic
Support Rating
Cisco
Cisco has always stood out for the excellent support and documentation on its products, this is one of the reasons why they are so well positioned. The means by which you can create a case and the response times are very good. I especially like the support through the Webex teams.
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Poly
I have never contacted support for this product.
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Implementation Rating
Cisco
Very easy to implement. Integration into our Unified Communications platform was simple and quick
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Poly
No answers on this topic
Alternatives Considered
Cisco
The Webex Room Kit is without a doubt a much higher quality experience with audio and video. Especially with the recent enablement of USB passthrough mode in certain models, there is almost no comparison. Cisco has committed to the Room Kit being an open solution that will work in any use case on any platform. To get the best collaboration room experience there is no better choice.
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Poly
Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
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Scalability
Cisco
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
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Poly
No answers on this topic
Return on Investment
Cisco
  • With this system, our staff is able to collaborate remotely, eliminating the need for an expensive office space.
  • So that HR can handle a steady workload, we can plan meetings using this tool.
  • Facilitates problem solving, reducing the need for product replacement.
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Poly
  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
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ScreenShots

Cisco Room Series Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Polycom Trio Screenshots

Screenshot of Polycom Trio 8800 - Skype for Business UI