The Cisco Room Series is a video conferencing solution that wakes up when users walk into a meeting room where it is installed and provides theater-quality voice and video, as well as content sharing from personal devices. For small to medium rooms with 6-8 people, there's Cisco Room 55, and for larger rooms of 7-14 people there's Cisco Room Kit (camera and codec in one device) and Cisco Kit Plus (separate codec plus and quad camera). Any of these systems can be run in the cloud or on-premises.
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Zoom Workplace
Score 8.2 out of 10
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Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
The Cisco room kits it a cut above the rest of the competition, the interface is easy to use and intuitive. The video quality is best in class. I would recommend that you get one or more if you run any sort of remote training or town halls
The quality of the Logitech Rally series camera is sub-par in comparison to the Room Series Cameras. Also, the audio and noise cancelation features on the [Cisco Webex] Room [Series] kit make it a far superior product. Also to note, there is no wireless sharing feature on the …
The Zoom Rooms are a nice product line but they are bulky and require a lot of wired connections. The Cisco Room Kit series is simpler and the all-in-one models are much more practical. Plus the Cisco Room Kits don't require an additional PC/Tablet to run.
Zoom has simply been easier to use and better quality product compared to Cisco WebEx. Meetings run smoother, video and audio delay is minimal, sharing content is done with a click of a single button, and on top of that, there is also great chat build right into the Zoom client.
Cisco has the end to end product line that includes the endpoint and Webex meeting. Most notably, the Cisco Room Kits Suite of products are high quality and easy to install/use. They look professional too, whereas the 3rd-party product by Zoom lacks that kind of professional …
I recommend Zoom as it solved the main problems we had with other vendors about video quality, user-friendliness, and high participant volume in meetings.
At the end of the day, it came down to how user-friendly the tool was and how stable the connection was. I'm sorry to the competition, but no one else in the field can touch Zoom on connection stability. The connections are solid which results in a "normal" interaction between …
Zoom is the easiest and most flexible. Bigger tools like Skype or Webex require passwords and portals and all sorts of downloads. Zoom is just simpler. Clients understand it and it is understood internally across multiple generations of users. Would highly recommend.
I actually use all the above in my daily life. Skype- Personal, Webex- Work and Zoom- Training. I guess they have their own market in each of their domains.
Zoom is a lot more innovative and user friendly. Webex does not cater to their customers as much as in creating newer features.
Verified User
Account Manager
Chose Zoom Workplace
I would place Zoom at the top of the list. It is the easiest to use with the fullest function set alongside of WebEx in terms of functionality. Zoom seems to be among the best business web meeting options currently available, and the tool continues to get better on a …
The only limitations where I could see, we are using ceiling microphones for this kind of room kit. So if there is an HVAC vent or something like that near to that ceiling microphone, the audio will not be that clear
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Audio is particularly good with the Babble labs integration. There's always a nice clear audio signal both to and from the customer or to our other peers within the company. In addition, the video quality is excellent. There's a variety of camera options for all these products to range anywhere from a small huddle room to quite large auditoriums, but still get very near closeups of any participant.
I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Actually the main problem for the customers are the pricing
From my own experience microphone quality is not very high. Because wall mounted microphones can sometimes perform somehow very badly
Possibility of contacting 3rd party meetings without configurations or creating store for downloading apps for this devices and connecting 3rd party meetings as we already familiar in PCs
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
A lot of the features are really easy. You can just click connect and you're in. But using all of these other integrations and all these other features that are there, it's kind of the blind leading the blind as to how we use it. So it's probably the downside of it.
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Cisco has always stood out for the excellent support and documentation on its products, this is one of the reasons why they are so well positioned. The means by which you can create a case and the response times are very good. I especially like the support through the Webex teams.
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
The Webex Room Kit is without a doubt a much higher quality experience with audio and video. Especially with the recent enablement of USB passthrough mode in certain models, there is almost no comparison. Cisco has committed to the Room Kit being an open solution that will work in any use case on any platform. To get the best collaboration room experience there is no better choice.
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
It enables me to send and receive messages from my team members during video calls, handling online presentations.
With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.