What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4658 Ratings

Cisco Webex Room Series

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4658 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Attribute Ratings

  • Cisco Webex Room Series is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Configurability
  • Zoom is rated higher in 1 area: Likelihood to Renew
  • Cisco Webex Room Series and Zoom are tied in 7 areas: Availability, Performance, Implementation Rating, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale

Likelihood to Recommend

8.7

Cisco Webex Room Series

87%
61 Ratings
8.6

Zoom

86%
711 Ratings

Likelihood to Renew

6.2

Cisco Webex Room Series

62%
5 Ratings
9.5

Zoom

95%
15 Ratings

Usability

9.1

Cisco Webex Room Series

91%
46 Ratings
8.8

Zoom

88%
37 Ratings

Availability

10.0

Cisco Webex Room Series

100%
1 Rating
10.0

Zoom

100%
2 Ratings

Performance

10.0

Cisco Webex Room Series

100%
1 Rating
10.0

Zoom

100%
2 Ratings

Support Rating

9.5

Cisco Webex Room Series

95%
58 Ratings
8.5

Zoom

85%
51 Ratings

Implementation Rating

10.0

Cisco Webex Room Series

100%
1 Rating
10.0

Zoom

100%
14 Ratings

Configurability

10.0

Cisco Webex Room Series

100%
1 Rating
7.0

Zoom

70%
1 Rating

Contract Terms and Pricing Model

Cisco Webex Room Series

N/A
0 Ratings
7.8

Zoom

78%
14 Ratings

Ease of integration

10.0

Cisco Webex Room Series

100%
1 Rating
10.0

Zoom

100%
1 Rating

Product Scalability

10.0

Cisco Webex Room Series

100%
1 Rating
10.0

Zoom

100%
1 Rating

Professional Services

Cisco Webex Room Series

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Vendor post-sale

10.0

Cisco Webex Room Series

100%
1 Rating
10.0

Zoom

100%
1 Rating

Vendor pre-sale

10.0

Cisco Webex Room Series

100%
1 Rating
10.0

Zoom

100%
1 Rating

Likelihood to Recommend

Cisco

Totally appropriate in offices or meeting rooms where there are directors and perfect audio and image are needed, obviously good bandwidth and network quality are also required. I do not recommend it in schools or small offices since there are teams that for a third of its cost do very interesting things and with a very good performance. I think that if it were more accessible in terms of cost and licensing, we could find one of these in any meeting room.
Read full review

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Read full review

Pros

Cisco

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Read full review

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review

Cons

Cisco

  • Native USB mode support across the portfolio [is] needed urgently. We need to stop selling devices that require extra USB capture integrations to make "interoperable". Please refresh with a G2 of devices supporting USB mode natively on every endpoint type.
  • [The] ability to use the Room Navigator as a whiteboard surface and to enable whiteboarding on non-board devices would be very powerful.
Read full review

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Read full review

Pricing Details

Cisco Webex Room Series

Starting Price

Editions & Modules

Cisco Webex Room Series editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Zoom

    Starting Price

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
      Read full review

      Zoom

      We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
      Read full review

      Usability

      Cisco

      Our users are satisfied with these systems as we've used Cisco for years and with the added feature of CVI subscription from Cisco, we're able to join an MS Teams meeting seamlessly from our video endpoints. We can still use CMS if needed or join a Google Meet call as well.
      Read full review

      Zoom

      Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
      Read full review

      Reliability and Availability

      Cisco

      Once the order was place we received very quickly
      Read full review

      Zoom

      There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
      Read full review

      Performance

      Cisco

      Great product with a great user experience
      Read full review

      Zoom

      Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
      Read full review

      Support Rating

      Cisco

      Overall, the assistance is adequate, but it may use some fine-tuning to stay up with the rest of the meeting technology. There are more complex needs now, thus it's not enough to have simple codec support. Cooperation between different systems is crucial.
      Read full review

      Zoom

      As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
      Read full review

      Implementation Rating

      Cisco

      Very easy to implement. Integration into our Unified Communications platform was simple and quick
      Read full review

      Zoom

      If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
      Read full review

      Alternatives Considered

      Cisco

      Cisco is the only vendor manufacturing the software (Webex Meetings) and the hardware (webex devices). This is a MAJOR advantage that no other solution on the market can offer. No problem of updates, obsolescence of certain related devices/software/firmware, connections (wiring, Bluetooth, etc ...). All other solutions depend on several different manufacturers and systematically generate more problems for IT teams and [operational] problems for end-users.
      Read full review

      Zoom

      Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
      Read full review

      Contract Terms and Pricing Model

      Cisco

      No answers on this topic

      Zoom

      Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
      Read full review

      Scalability

      Cisco

      The product and backend systems are designed to scale from small to very large organization seamlessly and easily
      Read full review

      Zoom

      Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
      Read full review

      Professional Services

      Cisco

      No answers on this topic

      Zoom

      The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
      Read full review

      Return on Investment

      Cisco

      • Without the [Cisco] Webex [Room Series] devices we have in our environment, the continuity of classes during the pandemic would have been very difficult if not impossible.
      • We had an objective to ensure the seamless continuity of work whether from home or on campus and that was made possible with our [Cisco] Webex [Room Series] meeting rooms.
      • Research collaboration with external partners using our room kits during and after lockdown is priceless.
      Read full review

      Zoom

      • It enables me to send and receive messages from my team members during video calls, handling online presentations.
      • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
      • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
      Read full review

      Screenshots

      Add comparison