What users are saying about
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67 Ratings
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Top Rated
2178 Ratings

Cisco Webex Room Series

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67 Ratings
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Score 9.3 out of 100

Zoom

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Top Rated
2178 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cisco Webex Room Series

Obviously, Cisco Webex Room Series devices are optimized for a Webex Meetings environment. webex devices combined with Webex Meetings are by far the best video conferencing solution on the market. They also work well for Teams meetings (with CVI or simply in Web RTC). On the other hand, in a Zoom environment, the situation becomes more complicated. You must absolutely have the Zoom Connector.
Anonymous | TrustRadius Reviewer

Zoom

I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
Rakshith Ramesh | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Cisco Webex Room Series
Zoom
8.5
High quality audio
Cisco Webex Room Series
Zoom
8.8
High quality video
Cisco Webex Room Series
Zoom
8.9
Low bandwidth requirements
Cisco Webex Room Series
Zoom
7.7
Mobile support
Cisco Webex Room Series
Zoom
8.7

Screen Sharing

Cisco Webex Room Series
Zoom
8.8
Desktop sharing
Cisco Webex Room Series
Zoom
9.1
Whiteboards
Cisco Webex Room Series
Zoom
8.4

Online Meetings / Events

Cisco Webex Room Series
Zoom
8.5
Calendar integration
Cisco Webex Room Series
Zoom
8.5
Meeting initiation
Cisco Webex Room Series
Zoom
8.9
Integrates with social media
Cisco Webex Room Series
Zoom
7.8
Record meetings / events
Cisco Webex Room Series
Zoom
8.6
Slideshows
Cisco Webex Room Series
Zoom
8.6

Online Events Collaboration

Cisco Webex Room Series
Zoom
8.3
Live chat
Cisco Webex Room Series
Zoom
8.7
Audience polling
Cisco Webex Room Series
Zoom
8.1
Q&A
Cisco Webex Room Series
Zoom
8.3

Online Events Security

Cisco Webex Room Series
Zoom
8.5
User authentication
Cisco Webex Room Series
Zoom
8.6
Participant roles & permissions
Cisco Webex Room Series
Zoom
8.5
Confidential attendee list
Cisco Webex Room Series
Zoom
8.5

Pros

Cisco Webex Room Series

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Brian Munn | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Cisco Webex Room Series

  • The most notable issue we see during projects is the fact that the cost of the product sometimes is way too high for the benefit. In other words, sometimes, you'd like to have a video endpoint in a small room, but you can't budget to buy such good equipment.
  • Comparing to other remote controls (i.e. Apple TV), sometimes the remote can be very complex for simple operations like starting a meeting or ending a meeting.
Eduardo Viero | TrustRadius Reviewer

Zoom

  • Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
  • Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
  • There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
  • Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
  • If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
Joanne Meehl | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Room Series

Cisco Webex Room Series 9.0
Based on 3 answers
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Steve Demetrious | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Cisco Webex Room Series

Cisco Webex Room Series 8.8
Based on 7 answers
The OS is extremely intuitive and Cisco worked hard and keeping things simple from deployment to end-user functionalities. When you add a guy that’s coming in to play in the latest releases this makes for a very compelling and productive offer/ product. Even for new users, there is practically no learning curve as everyone in the work environment has previously used Webex Room Series.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.0
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Once the order was place we received very quickly
Brian Munn | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Great product with a great user experience
Brian Munn | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 19 answers
As long as the video endpoint is under contract, you don't need to worry about support from Cisco TAC, be it for case creation, feature incidents/requests, and ultimately replacements. Ticket creation or service requests are as easy as emailing Cisco, or by do-it-yourself via the Cisco Portal. Response time is good, even with the pandemic happening.There's room for improvement where some engineers (TAC) need a little bit more training, as the template they use contains questions that are often already answered by the customer.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 6.3
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Very easy to implement. Integration into our Unified Communications platform was simple and quick
Brian Munn | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Room Series

We pay about the same (a little more per room but not more that $1000) for the addition of video in to each conference room. So this was such a great addition for us because once you add video into the mix then the meeting changes. Things get done faster, people are more focused and engaged. And overall happier. They think they will not like it, but in the end, our users really like to see each other and feel more connected. It's especially relevant now that we have this COVID stuff keeping us apart. Cisco has been a life saver during this time.
Joshua Baever | TrustRadius Reviewer

Zoom

What I like about the most about Zoom, compared to Skype, is its dependability. Our IT department was being flooded constantly with tickets describing how bad their experience with Skype was. From dropped calls to poor quality, the solution was clear: we needed another platform. Zoom stepped in and was given the ability to show us what they could do. You expect technology like Zoom to integrate with your existing technology, but they did something that is harder to find these days and made our experiences better. That's why we chose Zoom. They made us better.
Charles Browder | TrustRadius Reviewer

Scalability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Brian Munn | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Cisco Webex Room Series

  • Ability to integrate with existing displays and conference room setup helped to reduce cost.
  • Audio and video quality improves the feel of web conferencing and makes meetings higher quality.
  • High cost and not everyone goes through the effort to make use of it.
Kaleb-John Loo | TrustRadius Reviewer

Zoom

  • Zoom has allowed all global users to easily join meetings without the assistance of IT admins or AV technicians. The technology that we used prior to Zoom was not user-friendly and made for many issues.
  • Webinars have made company-wide training very easy to conduct. This allows trainers to reach a huge audience without having to worry about interruptions and technical difficulties.
  • Collaboration and communication have been increased company-wide, which makes for greater gains for the company long term.
Tanner Lichty | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Room Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Room Series Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
Basic$0
Pro14.992
Business19.992
Zoom Room Conference Room$492
Webinar54.992
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Room Series
9.7
Zoom
9.0

Likelihood to Renew

Cisco Webex Room Series
9.0
Zoom
9.5

Usability

Cisco Webex Room Series
8.8
Zoom
9.0

Reliability and Availability

Cisco Webex Room Series
10.0
Zoom
10.0

Performance

Cisco Webex Room Series
10.0
Zoom
10.0

Support Rating

Cisco Webex Room Series
9.1
Zoom
6.3

Implementation Rating

Cisco Webex Room Series
10.0
Zoom
10.0

Scalability

Cisco Webex Room Series
10.0
Zoom
10.0

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